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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Maximizer CRM

    Score7 out of 10
    N/AMaximizer CRM is a customer relationship management (CRM) software built to maximize sales leads and calls.

    $29

    Per User / Month

    Microsoft Dynamics 365

    Score7.4 out of 10
    N/AMicrosoft Dynamics 365 is a CRM providing sales, marketing, and service functionality. It is offered as SaaS and on-premise. Dynamics 365 is part of the larger Dynamics suite of business intelligence and ERP products.

    $44

    per month

    Pricing
    Maximizer CRMMicrosoft Dynamics 365
    Editions & Modules
    Small Office
    $29
    Per User / Month
    Business Plus
    $49
    Per User / Month
    Business Plus
    $49
    Per User / Month
    Insights
    $89
    Per User / Month
    Insights
    $89
    Per User / Month
    No answers on this topic
    Offerings
    Pricing Offerings
    Maximizer CRMMicrosoft Dynamics 365
    Free Trial
    YesYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesYes
    Entry-level Setup Fee$29 per user/MonthNo setup fee
    Additional DetailsAll pricing in USD. Monthly no contract subscription option available.—
    More Pricing Information
    Community Pulse
    Maximizer CRMMicrosoft Dynamics 365
    Considered Both Products
    Maximizer Services, Inc.
    Chose Maximizer CRM
    We chose to go with Microsoft Dynamics CRM over Maximizer because of the customization and marketing options that were associated with Dynamics. The ease of use with Maximizer, however, was far better than that of Microsoft Dynamics.
    Incentivized
    Chose Maximizer CRM
    We were in the process of implementing MS Dynamics CRM, but the service providers did a bad job, and the lack of multi-select pick lists in Dynamic's CRM paved the way for Maximizer CRM.
    Incentivized
    Microsoft
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    88%
    Would buy again
    22 Answers
    Delivers good value for the price
    No answers on this topic
    86%
    Delivers good value for the price
    19 Answers
    Happy with the feature set
    No answers on this topic
    88%
    Happy with the feature set
    22 Answers
    Lived up to sales and marketing promises
    No answers on this topic
    86%
    Lived up to sales and marketing promises
    12 Answers
    Implementation went as expected
    No answers on this topic
    86%
    Implementation went as expected
    18 Answers
    Features
    Maximizer CRMMicrosoft Dynamics 365
    Sales Force Automation
    Comparison of Sales Force Automation features of Maximizer CRM and Microsoft Dynamics 365
    Feature
    Maximizer CRM
    1.8
    5 Ratings
    124% below category average
    Microsoft Dynamics 365
    6.9
    70 Ratings
    11% below category average
    Customer data management / contact management1.15 Ratings8.069 Ratings
    Workflow management1.14 Ratings8.067 Ratings
    Territory management1.14 Ratings6.051 Ratings
    Opportunity management1.15 Ratings7.063 Ratings
    Integration with email client (e.g., Outlook or Gmail)1.14 Ratings7.066 Ratings
    Contract management3.14 Ratings7.052 Ratings
    Quote & order management1.13 Ratings6.048 Ratings
    Interaction tracking4.05 Ratings7.060 Ratings
    Channel / partner relationship management2.15 Ratings6.051 Ratings
    Customer Service & Support
    Comparison of Customer Service & Support features of Maximizer CRM and Microsoft Dynamics 365
    Feature
    Maximizer CRM
    1.1
    4 Ratings
    149% below category average
    Microsoft Dynamics 365
    6.7
    55 Ratings
    12% below category average
    Case management1.14 Ratings6.051 Ratings
    Call center management1.13 Ratings7.045 Ratings
    Help desk management1.13 Ratings7.049 Ratings
    Marketing Automation
    Comparison of Marketing Automation features of Maximizer CRM and Microsoft Dynamics 365
    Feature
    Maximizer CRM
    1.1
    5 Ratings
    149% below category average
    Microsoft Dynamics 365
    7.5
    67 Ratings
    1% below category average
    Lead management1.15 Ratings8.061 Ratings
    Email marketing1.15 Ratings7.062 Ratings
    CRM Project Management
    Comparison of CRM Project Management features of Maximizer CRM and Microsoft Dynamics 365
    Feature
    Maximizer CRM
    1.1
    5 Ratings
    149% below category average
    Microsoft Dynamics 365
    8.3
    64 Ratings
    9% above category average
    Task management1.15 Ratings8.059 Ratings
    Billing and invoicing management1.13 Ratings8.044 Ratings
    Reporting1.14 Ratings9.053 Ratings
    CRM Reporting & Analytics
    Comparison of CRM Reporting & Analytics features of Maximizer CRM and Microsoft Dynamics 365
    Feature
    Maximizer CRM
    1.1
    5 Ratings
    149% below category average
    Microsoft Dynamics 365
    7.0
    65 Ratings
    8% below category average
    Forecasting1.15 Ratings7.055 Ratings
    Pipeline visualization1.15 Ratings5.061 Ratings
    Customizable reports1.15 Ratings9.064 Ratings
    Customization
    Comparison of Customization features of Maximizer CRM and Microsoft Dynamics 365
    Feature
    Maximizer CRM
    1.1
    5 Ratings
    149% below category average
    Microsoft Dynamics 365
    7.8
    67 Ratings
    4% above category average
    Custom fields1.15 Ratings8.165 Ratings
    Custom objects1.04 Ratings8.060 Ratings
    Scripting environment1.15 Ratings7.048 Ratings
    API for custom integration1.15 Ratings8.052 Ratings
    Security
    Comparison of Security features of Maximizer CRM and Microsoft Dynamics 365
    Feature
    Maximizer CRM
    1.1
    5 Ratings
    153% below category average
    Microsoft Dynamics 365
    6.5
    62 Ratings
    24% below category average
    Single sign-on capability1.13 Ratings7.056 Ratings
    Role-based user permissions1.14 Ratings6.057 Ratings
    Social CRM
    Comparison of Social CRM features of Maximizer CRM and Microsoft Dynamics 365
    Feature
    Maximizer CRM
    1.1
    3 Ratings
    148% below category average
    Microsoft Dynamics 365
    7.5
    37 Ratings
    2% above category average
    Social data1.13 Ratings8.036 Ratings
    Social engagement1.13 Ratings7.037 Ratings
    Integrations with 3rd-party Software
    Comparison of Integrations with 3rd-party Software features of Maximizer CRM and Microsoft Dynamics 365
    Feature
    Maximizer CRM
    1.0
    5 Ratings
    152% below category average
    Microsoft Dynamics 365
    6.5
    56 Ratings
    12% below category average
    Marketing automation1.05 Ratings7.056 Ratings
    Compensation management1.04 Ratings6.029 Ratings
    Platform
    Comparison of Platform features of Maximizer CRM and Microsoft Dynamics 365
    Feature
    Maximizer CRM
    1.1
    5 Ratings
    148% below category average
    Microsoft Dynamics 365
    7.0
    48 Ratings
    5% below category average
    Mobile access1.15 Ratings7.048 Ratings
    Best Alternatives
    Maximizer CRMMicrosoft Dynamics 365
    Small Businesses
    Salesflare
    Score6 out of 10
    Salesflare
    Score6 out of 10
    Medium-sized Companies
    Zendesk Sell
    Score8.8 out of 10
    Zendesk Sell
    Score8.8 out of 10
    Enterprises
    Daylite
    Score7.6 out of 10
    Daylite
    Score7.6 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Maximizer CRMMicrosoft Dynamics 365
    Likelihood to Recommend
    1.1
    (5 ratings)
    6.3
    (90 ratings)
    Likelihood to Renew
    10.0
    (1 ratings)
    8.0
    (20 ratings)
    Usability
    1.0
    (1 ratings)
    6.3
    (20 ratings)
    Support Rating
    1.0
    (2 ratings)
    8.0
    (11 ratings)
    Online Training
    -
    (0 ratings)
    7.5
    (2 ratings)
    Implementation Rating
    -
    (0 ratings)
    9.2
    (4 ratings)
    Contract Terms and Pricing Model
    -
    (0 ratings)
    3.8
    (3 ratings)
    Professional Services
    -
    (0 ratings)
    9.0
    (1 ratings)
    User Testimonials
    Maximizer CRMMicrosoft Dynamics 365
    Likelihood to Recommend
    Maximizer Services, Inc.
    It was not a good experience. Nothing was as advertised, from the user experience to the security of purchase. The address book was not able to be converted from the Leads module and the maps feature wasn’t able to connect from Leads. The mobile version has a lot of bugs and isn’t very functional. They have a tutorial, yet [I think they] aren’t proactive in distributing it to new users. Their focus is on sales. And it’s not a very salable product in my opinion. The worst aspect of this company is that they aren’t risk free. If you purchase a year software and decide after a few weeks it simply isn’t for your company, there are no refunds. I had to initiate a chargeback with my bank after being told that “unfortunately, due to the terms and conditions...” No customer wants to hear that. [I feel] they tried to bully me into keeping their software. There are far too many options in 2021 for CRM to be forced into one, especially one so difficult to use. When I asked about a feature that I needed, I was told, “Perhaps later this year...” Not what I need if I’m paying good money for a software. Their sales VP wouldn’t call me when I requested a call after being denied a refund. When I went through their main website again after my experience with Maximizer, I [felt] that everything they advertise is not in line with the product they put out. They say that there’s a free trial available. Not the truth [in my experience]. This maybe would have been a good CRM in say, 1999. [I think] it’s antiquated and didn’t serve the needs of my business. I used well-known CRM previously and didn’t find Maximizer to be better than the free version of that one. There was a disconnect in usage that wasn’t able to be overcome by myself or my employees in several weeks of trials.
    Read full review
    Microsoft
    Provides our company access to manage and customize the folds tailored to our needs. We needed to have certain paragraphs on certain paperwork per customer. MD 365 has those options to customize where needed and remove when not. The system is easy to navigate, and training can be done in a matter of days, even without prior knowledge of the system or similar systems.
    Incentivized
    Read full review
    Pros
    Maximizer Services, Inc.
    • Shared Calendar
    • Customer Service cases
    • Common database of customer information
    Incentivized
    Read full review
    Microsoft
    • Best to use for AP - like in our organization, there are plenty of AP bills, so with Dynamics, we can quickly enter the same into the Excel utility, which means CSV-based upload, and then we can easily upload the same to the software. It's a time saver.
    • Best for Bank reconciliation - MS Dynamics makes Bank reconciliation easy. Banks can easily sync with software and easily get reconciled.
    • Generating invoices to customers and directly sending them to their inbox is easy with this software.
    Incentivized
    Read full review
    Cons
    Maximizer Services, Inc.
    • Handling large data. Maximizer needs to improve on this.
    • Add additional user-friendly shortcuts for the most frequently used functions in the web version.
    • There is no mark for deletion option. They need to provide a way to delete without physically deleting records.
    Incentivized
    Read full review
    Microsoft
    • Small learning curve, obviously. You won't figure this out in a day, a week, or even a month. But given time, you can learn to be an expert. Or you can always get a consultant or hire in somebody. But learning the tool isn't out of the questions by any means.
    • Licensing can be confusing at times and isn't cheap, but it is cheaper than Salesforce. Plus no additional fees for data calls to better integrate your D365 CE data with other systems.
    • The Classic user interface left a bit to be desired, but now with the much-improved Unified Interface, the web client and the mobile client look the same, much more modern, and have more flexibility and power behind them for customizers as well.
    Incentivized
    Read full review
    Likelihood to Renew
    Maximizer Services, Inc.
    We are heavily entrenched in Maximizer and trying to pull our data out and into another CRM, with the same amount of customization and workflow would take a lot of effort.
    Incentivized
    Read full review
    Microsoft
    CRM has allowed us to keep all of our data in one place that is easy for all users within the company to view. I came into the company after they had been using CRM for about 4 years. They have all said that since we have used this it has helped us control work processes better, it has allowed us to be able to track things so much better, and has been something that has helped unite many processes that used to be all over the place. We are currently using CRM 4.0 and are planning on upgrading in the next 18 months to the 2011 version. Support for 4.0 is almost all but dried up. Understandably so. Some of the customization we have done, and a plugins we use, are now contained within the 2011 version so we are looking forward to that upgrade. We use an email marketing company as well, and they primarily support the 2011 version, but their product connects and is integrated within CRM. This is a great benefit as well so that all of our marketing information can be contained in one location.
    Read full review
    Usability
    Maximizer Services, Inc.
    The CRM didn’t have the capability I expected
    Read full review
    Microsoft
    The usability is easily adopted for users familiar with other Microsoft products. Dynamics 365 has several interfaces that cross over browsers and tablets. These multiple interfaces will be phased out and updated to a single unified interface eventually to provide the same usability across all devices. The backend configurations is slowly improving with the introduction of PowerApps compared to pre-D365 Online versions
    Incentivized
    Read full review
    Support Rating
    Maximizer Services, Inc.
    The support staff are very knowledgeable and competent. Never really had an issue with them not knowing what they are doing.
    Incentivized
    Read full review
    Microsoft
    Our partner, Ledgeview Partners has been FANTASTIC to work with. They are always timely in their response and have taken time to understand our business and our specific needs. We've made a lot of advanced customizations and they have been a great help in making those updates.
    Incentivized
    Read full review
    Implementation Rating
    Maximizer Services, Inc.
    No answers on this topic
    Microsoft
    We used a data warehouse to house our data, and our IT team and implementation vendor worked diligently ahead of time to construct idea implementation plans. Out of millions of records- we had less than a dozen errors, which is remarkable. My major insight is simply having a group of completely devoted individuals working towards your goal who fully understand the desired outcome. Focused resources for implementation season are critical to success.
    Read full review
    Alternatives Considered
    Maximizer Services, Inc.
    We chose to go with Microsoft Dynamics CRM over Maximizer because of the customization and marketing options that were associated with Dynamics. The ease of use with Maximizer, however, was far better than that of Microsoft Dynamics.
    Incentivized
    Read full review
    Microsoft
    Microsoft Dynamics was part of a system overhaul for a local school, and we looked at many products. If we had used it for a company with low turnover, then it might have been more feasible. They needed something a new person could learn quickly, someone who might also be learning marketing terms at the same time - especially if there is nobody to train the individual now expected to know the system. Similar issues occurred with all of these programs (we called it being too big for their britches), and one of the bigger things we liked was that it is more compatible with MS Office products in both technical and visual appeal. If you have a steady employees who use a CRM consistently, low turnover, and those who are very familiar with Office products, Dynamics would be the smartest option for you. Unfortunately, this was just not true for the school environment
    Incentivized
    Read full review
    Contract Terms and Pricing Model
    Maximizer Services, Inc.
    No answers on this topic
    Microsoft
    On our purchase, I'd been interrogated about our usage. Our needs are met by Microsoft Dynamics 365, which is simple to use. With so much data and information available, we must ensure that it is presented correctly to managers. Due to a lack of use, we don't have to spend as much money on Salesforce.
    Read full review
    Professional Services
    Maximizer Services, Inc.
    No answers on this topic
    Microsoft
    My company's preferred program right now is Microsoft Dynamics 365. We use it to keep track of customers and important sales metrics in a streamlined manner. Anyone familiar with CRMs will find the tool extremely useful. Considering that we have a good turnover, this product will be used for its basic segments. As a result, there are few chances of error with Microsoft dynamics because it is so easy to use. Many options for recording data on these leads are available. It meets our needs and pays off.
    Read full review
    Return on Investment
    Maximizer Services, Inc.
    • It allows us to maximize our service billing
    • It is easy to generate service quotes
    • It is easy to follow up on leads.
    Incentivized
    Read full review
    Microsoft
    • For those without a centralized, all in one solution for major HR, Finance and other departments, Microsoft Dynamics 365 has vastly improved employee time utilization and profit.
    • Migrating clients from on-premise to the cloud has reaped benefits including better security, no unscheduled downtime and frequent updates to functionality.
    • Those transferring from cheaper solutions have lost money in the aim to be better integrated with other Microsoft products and AI they don't really utilize.
    Incentivized
    Read full review
    ScreenShots

    Maximizer CRM Screenshots

    Screenshot of Maximizer CRM Logo