Desktop Central from ManageEngine is a client desktop management with patching, remote control, and configuration.
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Microsoft Enterprise Mobility + Security
Score 8.3 out of 10
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Microsoft Enterprise Mobility + Security is a suite of applications supporting mobile device and application security, MDM, as well as conditional or privileged access with multi-factor authentication, and advanced security reporting. Products in the suite includes Microsoft Intune mobile device management, Azure Information Protection, Microsoft Identity Manager, Microsoft Cloud App Security, Azure Active Directory, and other ancillary applications.
Patch management is a HUGE time saver. Simply being able to push patches out to devices without having to physically go around to each one save a ton of time. Inventory tracking has also helped us better manage equipment. We are all human and make mistakes, and this helps to eliminate or catch many of those mistakes. With ManageEngine Endpoint Central scans showing us who is using the device and what else is plugged into it, saves us from having to search for devices when they are being refreshed.
Overall it is well suited to a mid size Enviromint with a limited staff. If you have a limited amount of time you can dedicate to solutions then having one that is by default already included in the system and can be managed well then it makes for fast integration with low overhead
It helps to facilitate the administration of a network of workstations and servers.
The deployment of applications and updates is very easy to implement, and greatly facilitates keeping workstations and servers up to date.
The commissioning of the solution is very simple, and with the help of the external gateway, it allows for the supervision of all equipment, as long as they have internet access.
We can manage multiple mobile fleets, with user smartphones on one side and industrial smartphones with specific missions on the other. The possibility of applying a kiosk mode is not negligible.
Azure AD Single Sign-On -- this is my favorite feature of EMS + Security. It is easy to setup and MS has simple instructions for most popular cloud services.
InTune -- the changeover from the old InTune Client/Silverlight Portal has been painful, but once you get Win10 devices setup with InTune, management is a breeze.
Given these factors, organizations would individually assess their experience with Endpoint Central to determine its renewal likelihood. If you're considering renewal, it might be helpful to gather feedback from users within your organization, review performance metrics, and assess how well Endpoint Central aligns with your current and future endpoint management needs.
The application itself is great. However, I have little insight to what the patches are doing. Being able to see patch download progress, not just the status, would be great. The user interface could also use an overhaul. The countless menus, sometimes containing similar if not duplicate tabs can be frustrating to navigate.
most features are pretty point and click simple. Some areas that are move detailed require some specialized training and knowledge to be able to navigate and get anything useful out of it. With some basic understanding you can gather tremendous amounts of data and have it available
The immediate chat support is great and very helpful. However, if you need escalated support or have a deeper need that the chat tool can't help with, you will experience significant wait times and slow responses. The time zone difference becomes painful to the point of often just giving up.
Kaseya's system of handling patch management was not as intuitive as Endpoint Central, however in some respects it was easier to set up. Kaseya VSA and ConnectWise are also more geared towards managed service providers that handle multiple organizations versus a single company's IT department, which Endpoint Central seems more designed for. Intune, while helpful for machine management, does not have the level of overall endpoint management and inventory management and is better used alongside another endpoint management tool
Microsoft Enterprise Mobility + Security is better than any of the products I have used that do similar things. There is a huge convenience to all the things Microsoft Enterprise Mobility + Security brings together in one place. Also, the speed and streamlining nature of Intune helps with the management and set up of devices.
We have been able resolve and complete any requests which include things like software deployment or issues that include troubleshooting, much faster and more efficiently. This has had a sharp decrease in our response times and also time it takes to complete these requests or incidents.
The mobile device management features have allowed us to be able to have a much tighter grip on security. This means we have dramtically decreased our device vulnerabilities and risk of data breaches. This has saved us lots of time and money.
The remote features that are available have helped a lot with user's being able to work remotely and allow our organisation to sustain hybrid work. It means user's can still be as productive and IT support is as efficient no matter where the user is working.
