ManageEngine ADManager Plus vs. OpenText Identity and Access Management

Any environment that runs on AD needs ADManager Plus. They have already built-in 95% of the queries and reports you will need. It provides a great window into your AD environment. The interface is very intuitive and for any reports or queries that aren't already packaged the product makes them easy to build

Incentivized

Team has been great. However, product needs lots of customization and this requires significant cost outside of licensing model.

• Bulk user creating/de-provisioning user, all bulk operations
• Reporting on many items, group membership, password expiration, etc.
• Works well with active directory and Google integration.
• Easy to use interface.
• Mobile app.

Incentivized

• Good personnel/team
• Small company type customer service gives ease of access and sense of urgency

• Reports can be hard to get what you need...sometimes they include fields that you don't need.
• The automation feature broke after an update and our complex automations stopped working.

Incentivized

• Additional automation capabilities on the platform
• More configuration-driven approach
• Passwordless authentication

We are very satfisfied with the software and when time permits, we hope to explore additional features we are not using. It has a lot of we ae not currently using due to staffing shortages.

Incentivized

The slick interface coupled with the prepackaged reports and queries, and the ability to sort and export that data makes the product great

Incentivized

Product needs high level of customization to compete with other products in this space.

Yes, it loads very quickly and moving between pages is very fast

Incentivized

Support for this software is not the greatest. If the software is not completely down, it can take up to a day to get a response back. However, once they do contact you they are friendly and helpful.

Incentivized

• Dedicated customer success manager and deployment manager
• 1-800-like 24/7 support
• Very responsive technical team

We did not research any other applications. ADManager Plus was the first that appeared in our search. After a demo with their sales team, it was apparent that this was the application we wanted. The price was perfect too. We ordered it right away and implemented it within a couple of weeks.

Incentivized

OKTA Oracle Cloud Based Identity Platforms Salesforce IAM We did an open RFP and technology bakeoff for all providers, which including advanced IoT use cases, delegated admin use cases, and multiple password policy (13 independent use cases) in a two-week window. We were looking for configuration vs. customization capabilities inherent in the platforms. OpenText Identity and Access Management (IAM) Platform was the only provider that completed all the uses cases and provided a demo

We are currently deploying on 1 department

Incentivized

• It has a positive impact in our business in terms of resource and time management.
• It is reducing our time to resolve a user, password, group and mailbox related queries.
• It is reducing our time in bulk modification.
• It is helping us in the Auditing as it can generate multiple types of reports in just a few clicks.

Incentivized

• Improved customer experience through a single identity across multiple business units
• Single bundled pricing model for features like SSO, MFA, directory services, identity event streaming, API usage, service-package-based access
• Reduced identity and access complexity when compared to on-premises based implementations