ManageEngine OpManager vs. SolarWinds VoIP & Network Quality Manager (VNQM)

OpManager offers a set of advantages that allow it to adapt to the needs of the company, guaranteeing effective monitoring of the application networks used in our organization. It has an intuitive and easy-to-use interface. The initial setup went smoothly and in a decent amount of time.

Incentivized

VNQM helps network engineers to see network Voice quality issues from the end user perspective and thus be more proactive and engage voice teams accordingly. The impact on SolarWinds performance due to polling numerous nodes & large number of IPSLA operations can be difficult to predict. It slows down the entire server and its functionality.

Incentivized

• We changed our RDP port to a non-standard port and monitor servers by that instead of a simple ping. Systems that are busted will still respond to pings.
• The dashboard shows us any drives that are almost full. We check this when we do our monthly maintenance.
• Monitoring Windows services and event log events and sending notifications when things don't behave as expected.

Incentivized

• Display expected quality-of-service versus actual results in real-time.
• Help us dig into issues quickly and thoroughly.
• Provides an early warning when thresholds are close to being exceeded.

Incentivized

• Adding devices to existing groups and applying a group-wide parameter.
• Email alerts can be a bit challenging depending on how email is managed within a company, sometimes adding ManageEngine OpManager to the allowed relay list for Exchange is necessary to receive any alerts

Incentivized

• Ring groups should be included.
• Call recording feature is missing.

Incentivized

This product works very well for our organization, and it would be hard to not have a tool like this going forward

The rating I provided is based on the product quality, experience (I have been using OpManager for almost the last 4 years), and relevance of the information/response I generated through Manage Engine OpManager. I have also received good support from OpManager.

At first, we were not able to add our Avaya switches to the configuration backup module, our partner tried to help, but they did not find the solution, we had one remote session with tech support of ME and they solve the problem.

Incentivized

Support is satisfactory.

Incentivized

We have an existing relationship with Manage Engine. Manage engine was a better product in comparison with the other products. It has as option to have addons like network configuration Manager, Firewall log analyzer, switch port mapper, Ip address manager and packet analyzer. Manage engine has an excellent customer support who are always available and response is quick

Incentivized

Our VOIP system is from Cisco, so they suggested their Packet Tracer to help with managing our quality of service. We found it to be an extremely technical tool much better aligned with diagnosing a detailed issue rather than helping monitor and manage the VOIP traffic as Solarwinds does.

Incentivized

• ROI has very much increased as we are able to fix issues in a faster manner.
• Monitoring for system administrators has become easy using ManageEngine OpManager getting a centralized view.
• Alerts are helping during odd hours where manual intervention is not possible.

• VNQM has enabled our network engineers to see network quality issues from the end user perspective and thus be more proactive.
• The call records searching capability is very user friendly and has made it easy for VoIP engineers to troubleshoot call issues from a single pane of glass.
• We were able to implement SLA monitoring by leveraging an existing feature of our Cisco routers. No additional investment was required.

Incentivized