Luma vs. Workelevate Digital Employee Experience Platform

I can fast chat, share files, share screens, present, and collaborate on any work through a streamlined interface. it is very easy to use and accessible worldwide for meetings despite long distances between users, You can use it to meet people virtually using video and audio, making it easy to connect with people across borders. It saves a lot of time and is effective for both discussion and work meetings.

Incentivized

Well, as mentioned in the earlier. Workelevate has helped us streamline our workforce performance by cutting IT tickets by ~35%, not just that it also improved the Device Management by proactively patching the system anamolies. Which turned out be a game changer for our users, and it admins.

• It has different automation tools such as answers to frequently asked questions.
• Understands and responds naturally to customers, making communication more fluid and efficient.
• It has integration with social networks such as Facebook, Skype, and WeChat among others.

Incentivized

• IT Copliot Features of self services
• Endpoint Managment
• AI Root Cause Analysis
• Self Healing
• Experience Management
• OS Patch Management

• Post-event communication (promotional emails)
• More extensive integration with Active Campaign to divide attendees into attended and missed
• Phone number field with messaging options (eg reminder message sent to phone before event’s start)

Incentivized

• Can introduce Endpoint Security
• Should Introduce MDM
• Third Party Application Patching

Easy to use UEM Dashboard, IT copilots gets integrated with already exisiting Workspace - no need of rip and replace. Integrates easily with our exisitng ITSM(Freshworks).

no other product since in the company and in the area in which I work, luma's service is sufficient, although it is true that in the future we can look for new services, when we expand, and according to the needs that arise, in summary, luma gives me has provided what is necessary

Incentivized

Evaluating all these platform were a ache due to tool sprawl.

• Business requires marketing skills which Luma filled it and returns given is profitable.
• It's worth allocating money after because it gives satisfaction to the service we use.
• It maintains customers and vendor relations with its bandwidth in communication.

Incentivized

• ROI is still to be seen but it is on a positive path
• Employee statisfaction score with endpoints are really good.