Loop Returns vs. UserVoice

I highly recommend Loop Returns to anyone who is looking for a new returns platform. Their solution is fantastic and the service they provide is top notch. However, budget may be a concern for some businesses as they are more expensive than other solutions. I feel they largely justify the cost increase with their support, but not all companies will feel this way.

Incentivized

UserVoice is well suited if you field a lot of feedback and ideas from clients. If you are a company who is building your software based on customer feedback, it is important to have a place to store and organize this feedback. I think UserVoice is ideal for a company whose feedback comes into one team but needs to be passed along to another (i.e Support to Product). UserVoice is also great for companies that are growing and growing their product quickly.

Incentivized

• Very solid base features
• Great team & support
• Easy to use interface

Incentivized

• Customer feedback - gives intense insight about what you should build next
• Customer service interface - easy to use, helps users find help without contacting us
• Admin interface - easy and quick to help customers

• Benchmarks by industry could be improved
• Shop Now recommendations could be smarter
• Price could be a bit lower

Incentivized

• Doesn't always catch obvious spam/we have to do a fair amount of blacklisting
• Doesn't have multiple language options
• No online/email tech support available. You have to call if you have an issue.

Incentivized

I just really liked UserVoice.

The day-to-day usability is good. More technical settings require a bit more effort.

Always very responsible and helpful when an issue happened. They eat their own cooking when it comes to using their products.

Have clear goals and owners established before you start using any tool like this. Very important to get accounts and rights setup so that there's no lag time in customer response once things go live. Make sure IT is involved if you plan to use the Single-Sign On (SSO) or any of the access control tools.

Loop Returns had a better core feature set than Returnly, which is why we selected them - though Loop Returns has since acquired Returnly, so this point is more or less moot.

Incentivized

I like the ease of integration into web and mobile apps for UserVoice. It's also a comprehensive bug reporting, user feedback, and knowledge base tool.

Incentivized

• Retained revenue exceeds costs every year
• Support team reduces stress on our team to ensure process is working

Incentivized

• Has allowed us to more quickly answer learner questions
• Has allowed us to more easily manage our FAQs page/front facing support information
• Has provided us with a tool to gather daily feedback from our users

Incentivized