LogMeIn Rescue vs. SecureLink Enterprise Access

Most of the time it is great. Sometimes with iPads it is not great or too expensive for orgs to pay for an option to allow iPads to be logged into along with computers and windows computer tablets. When needing to view something a client is talking about. It is great to use login to understand the issue and possibly fix any issues we need.

Incentivized

If you need to connect to other servers and PC's then securelink will give you the access you need.

• The rescue lens feature has come in handy to save us plenty of times. being able to have eyes on the end users' side to see how things are actually physically connected.
• Having the ability to collaborate with other technicians is a feature that I have not seen in other applications. normally the other person has to connect as well which results in lowered connection speed on the end user's side since 2 connections are running.
• The tools to be able to locate and audit sessions are also very valuable for measuring the performance of my technicians.

Incentivized

• Intuitive. It's been so easy to use and set up. I can set up a vendor, they get the email on how to log in with a link to the site, and they can figure out what to do, for the most part.
• I like the fact that they are still relatively small as an organization. I have strong communication channels with the support staff and they are extremely responsive to any questions I have.
• It's a well thought of product.

• one of the prompt in windows users is not vissible, somethimes users missed it and you must start from scratch
• more documentation for apple users
• never could record a session, all the time was a permissions issue, don't know how to do it

Incentivized

• JAVA updates can sometimes break the securelink connection. Securelink needs to do a better job of updating the product to work with new JAVA updates.
• Internet Explorer updates can sometimes break the securelink connection. Securelink needs to do a better job of updating the product to work with new versions of IE.

We may continue using Logmein as it is the best remote support application in terms of connection latency and control. However, since several of our client sites have stricter security policies they block this application and we have to switch to other ways which is inconvenient

Incentivized

The only thing that keeps this from being a 10 is that I'm not the sole decision maker. If I was, it would be a 10. Who knows if Oracle is going to produce an overpriced option that does not work well that I'll be forced to move to

For user i think it needs improvement as every remote session I need to download the app, find it, open it, and allow access. For Agent it is well suited to provide support and preform any task required on the user workstation

Incentivized

Log me in has never failed me

Incentivized

no complaints

Incentivized

I'd say support for LogMeIn is ideal because I haven't ever been in a situation where additional support was necessary. The program runs so efficiently and simply that nothing was needed beyond initial training that was provided by my company. I am saying this as a user that strictly uses the technician console

Incentivized

The employees at Securelink have always been responsive and seem to be invested in the success of my company. They truly understand what their product means to us so if there is a problem, they are always willing to help. In the rare event that something is found on their end, they will be proactive and reach out to someone to help and get something on calendar for a fix

Make sure you have your LogMeIn Rescue account sign-in details handy when installing on multiple support systems.

Incentivized

Truth be told, Rescue is the first and so far only solution from LogMeIn I started to use. However since it offers a wide range of tools specifically designed for remote support, it is highly effective for resolving technical issues. Additionally, Rescue provides various connection methods and customizable interfaces, allowing support teams like mine to tailor the experience to specific needs.

Incentivized

I've used WebEx and a few other products like that, but never as an enterprise class solution. Securelink is one of those systems that just seems to make sense when you look at it. Honestly, I stopped my research after i saw this product

it's perfect

Incentivized

• For businesses with small to midsize IT staff, the ability to remotely control devices that are not on-site and occasionally out of state is extremely cost-effective.
• The speedy response time of LogMeIn Rescue has been very helpful in resolving issues for IT staff.
• The administrative process has been made more efficient by the ability to remotely log into servers.

Incentivized

• Better customer service
• Increased employee efficiency in connecting to client servers
• Any securelink problems cause us to be unable to help our clients with issues and we are at a standstill until Securelink is repaired