LogMeIn Rescue vs. pcAnywhere (Discontinued)

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
LogMeIn Rescue
Score 8.7 out of 10
N/A
LogMeIn Rescue is a remote support solution for PCs, Macs, and mobile devices. LogMeIn Rescue is designed to help IT teams to offer fast technical support and ensure a secure remote support session for both the IT professional and the end user. From small teams of IT helpdesk technicians to enterprise-level organizations, LogMeIn Rescue…N/A
pcAnywhere (Discontinued)
Score 7.0 out of 10
N/A
PcAnywhere was remote administration software from established security software vendor Symantec. The application reached end of life in 2014.N/A
Pricing
LogMeIn RescuepcAnywhere (Discontinued)
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
LogMeIn RescuepcAnywhere (Discontinued)
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
LogMeIn RescuepcAnywhere (Discontinued)
Features
LogMeIn RescuepcAnywhere (Discontinued)
Remote Administration
Comparison of Remote Administration features of Product A and Product B
LogMeIn Rescue
6.8
Ratings
18% below category average
pcAnywhere (Discontinued)
9.0
Ratings
10% above category average
Screen sharing8.60 Ratings00 Ratings
File transfer6.80 Ratings9.00 Ratings
Instant message9.40 Ratings00 Ratings
Secure remote access with Smart Card authentication7.40 Ratings00 Ratings
Access to sleeping/powered-off computers4.80 Ratings00 Ratings
Over-the-Internet remote session8.50 Ratings9.00 Ratings
Initiate remote control from mobile5.70 Ratings00 Ratings
Remote management of servers & workstations4.80 Ratings00 Ratings
Remote Active Directory® management7.70 Ratings00 Ratings
Centralized management dashboard5.60 Ratings00 Ratings
Session record7.40 Ratings00 Ratings
Annotations6.50 Ratings00 Ratings
Monitoring and Alerts6.40 Ratings00 Ratings
Multi-platform remote control6.10 Ratings00 Ratings
User Ratings
LogMeIn RescuepcAnywhere (Discontinued)
Likelihood to Recommend
8.2
(0 ratings)
7.0
(0 ratings)
Likelihood to Renew
8.1
(0 ratings)
-
(0 ratings)
Usability
8.5
(0 ratings)
-
(0 ratings)
Availability
9.1
(0 ratings)
-
(0 ratings)
Performance
9.1
(0 ratings)
-
(0 ratings)
Support Rating
9.1
(0 ratings)
-
(0 ratings)
Implementation Rating
9.0
(0 ratings)
-
(0 ratings)
Configurability
8.2
(0 ratings)
-
(0 ratings)
Product Scalability
9.1
(0 ratings)
-
(0 ratings)
User Testimonials
LogMeIn RescuepcAnywhere (Discontinued)
Likelihood to Recommend
Most of the time it is great. Sometimes with iPads it is not great or too expensive for orgs to pay for an option to allow iPads to be logged into along with computers and windows computer tablets. When needing to view something a client is talking about. It is great to use login to understand the issue and possibly fix any issues we need.
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Synmantec pcAnywhere is excellent when you require a secure remote connection, and you have enough computational power and internet bandwidth.
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Pros
  • The rescue lens feature has come in handy to save us plenty of times. being able to have eyes on the end users' side to see how things are actually physically connected.
  • Having the ability to collaborate with other technicians is a feature that I have not seen in other applications. normally the other person has to connect as well which results in lowered connection speed on the end user's side since 2 connections are running.
  • The tools to be able to locate and audit sessions are also very valuable for measuring the performance of my technicians.
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  • Multiple connections
  • Cross-platform
  • Decent UX
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Cons
  • one of the prompt in windows users is not vissible, somethimes users missed it and you must start from scratch
  • more documentation for apple users
  • never could record a session, all the time was a permissions issue, don't know how to do it
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  • Sometimes it is too slow
  • Consumes too much bandwidth
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Likelihood to Renew
We may continue using Logmein as it is the best remote support application in terms of connection latency and control. However, since several of our client sites have stricter security policies they block this application and we have to switch to other ways which is inconvenient
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No answers on this topic
Usability
For user i think it needs improvement as every remote session I need to download the app, find it, open it, and allow access. For Agent it is well suited to provide support and preform any task required on the user workstation
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No answers on this topic
Reliability and Availability
Log me in has never failed me
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Performance
no complaints
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No answers on this topic
Support Rating
I'd say support for LogMeIn is ideal because I haven't ever been in a situation where additional support was necessary. The program runs so efficiently and simply that nothing was needed beyond initial training that was provided by my company. I am saying this as a user that strictly uses the technician console
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No answers on this topic
Implementation Rating
Make sure you have your LogMeIn Rescue account sign-in details handy when installing on multiple support systems.
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Alternatives Considered
Truth be told, Rescue is the first and so far only solution from LogMeIn I started to use. However since it offers a wide range of tools specifically designed for remote support, it is highly effective for resolving technical issues. Additionally, Rescue provides various connection methods and customizable interfaces, allowing support teams like mine to tailor the experience to specific needs.
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[We chose Synamtec pcAnywhere because] its embedded both-direction encryption exceeds the industry requirements.
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Scalability
it's perfect
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No answers on this topic
Return on Investment
  • For businesses with small to midsize IT staff, the ability to remotely control devices that are not on-site and occasionally out of state is extremely cost-effective.
  • The speedy response time of LogMeIn Rescue has been very helpful in resolving issues for IT staff.
  • The administrative process has been made more efficient by the ability to remotely log into servers.
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  • It allows us to comply with the latest safe browsing requirements.
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ScreenShots

LogMeIn Rescue Screenshots

Screenshot of Technician Group Configuration - Where users can create technician groups and subgroups with granular agent permissionsScreenshot of the console where repetitive tasks automated by running pre written scripts in the background, without disturbing end usersScreenshot of a smartphone camera being used to troubleshoot offline computers and hardwareScreenshot of remote control of Macs, PCs and Linux/AndroidScreenshot of reboot sessions and automationScreenshot of the central dashboard where common mobile device issues on iPhone and Android can be identified and addressed without the need to navigate the end user's device.