DameWare Remote Support from Austin IT company SolarWinds is remote administration software for the remote control of desktops, laptops, and servers behind or outside the firewall, allowing registry editing, restart services, logging activity, account and password management, and more. The mobile app also provides access from a phone or tablet.
DameWare Remote Support licensing is per technician, the number of end-user remote machines is irrelevant; one technician may receive a license for…
$370
one-time fee
LogMeIn Rescue
Score 8.7 out of 10
N/A
LogMeIn Rescue is a remote
support solution for PCs, Macs, and mobile devices. LogMeIn Rescue is designed to help IT teams to
offer fast technical support and ensure a secure remote
support session for both the IT professional and the end user. From small
teams of IT helpdesk technicians to enterprise-level organizations, LogMeIn Rescue…
N/A
Pricing
SolarWinds Dameware Remote Support (DRS)
LogMeIn Rescue
Editions & Modules
Dameware Mini Remote Control
$370
one-time fee
Dameware Remote Support
$520
one-time fee
No answers on this topic
Offerings
Pricing Offerings
SolarWinds Dameware Remote Support (DRS)
LogMeIn Rescue
Free Trial
Yes
Yes
Free/Freemium Version
No
No
Premium Consulting/Integration Services
No
No
Entry-level Setup Fee
No setup fee
No setup fee
Additional Details
DameWare Remote Support and Mini Remote Control are licensed based on the number of technician users that use the software for remote administration. There are no limits or restrictions for the number of end-users supported or the number of remote endpoints/computers supported. As you buy higher counts of licenses, the per-seat pricing goes down giving you a reduced total price.
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More Pricing Information
Community Pulse
SolarWinds Dameware Remote Support (DRS)
LogMeIn Rescue
Features
SolarWinds Dameware Remote Support (DRS)
LogMeIn Rescue
Remote Administration
Comparison of Remote Administration features of Product A and Product B
SolarWinds Dameware Remote Support (DRS)
8.6
Ratings
6% above category average
LogMeIn Rescue
6.8
Ratings
18% below category average
Screen sharing
10.00 Ratings
8.60 Ratings
File transfer
10.00 Ratings
6.80 Ratings
Instant message
8.30 Ratings
9.40 Ratings
Secure remote access with Smart Card authentication
I feel like this is a very robust solution that I would recommend to anyone who relies heavily on remote support. Most of the colleagues I work with already use SolarWinds products to one extent or the other. I feel the price for the solution is very fair and a good value for the product.
Most of the time it is great. Sometimes with iPads it is not great or too expensive for orgs to pay for an option to allow iPads to be logged into along with computers and windows computer tablets. When needing to view something a client is talking about. It is great to use login to understand the issue and possibly fix any issues we need.
DameWare Remote Support allows us to connect to the desktop of a user very easily and quickly. It can be configured to use different levels of security making it both fast and secure.
DameWare Remote Support can be deployed to all computers in the environment quickly using the built in capabilities of DameWare.
DameWare provides the ability to get system information as well using the full client not the mini remote control. This is handy in finding running services, events logs, etc and all based on our AD structure.
The rescue lens feature has come in handy to save us plenty of times. being able to have eyes on the end users' side to see how things are actually physically connected.
Having the ability to collaborate with other technicians is a feature that I have not seen in other applications. normally the other person has to connect as well which results in lowered connection speed on the end user's side since 2 connections are running.
The tools to be able to locate and audit sessions are also very valuable for measuring the performance of my technicians.
Connecting to last session is not always the last session.
Saving your position in the Personal Host List would be helpful. I have a folder structure 3 levels deep and when I'm going through a list of computers it is frustrating to have to browse down through the same levels each time.
When connecting to a host, an entry is saved in Saved Host List (even duplicates). I would be nice to have an option to save or not save like a quick connect option.
DameWare Mobile has separate password than desktop and cannot be linked to Active Directory password like desktop.
We like DRS for remote support and have been using it for several years. It has made it easy to support our on network users when "hands on" support is required. We currently don't use DRS to its fullest simply because there are other tools that are easier to use, for instance we use AD Manager Plus to handle our AD tasks. I've not found DRS to be all that intuitive to use for anything other than remote support with the Mini Remote Control.
We may continue using Logmein as it is the best remote support application in terms of connection latency and control. However, since several of our client sites have stricter security policies they block this application and we have to switch to other ways which is inconvenient
It's effective and easy. It'll do what you want it to do as long as you don't expect the world. I expect it would be even better if you were a Solar Wind shop; for us this is the only thing we use from them, mainly due to price point on other components
For user i think it needs improvement as every remote session I need to download the app, find it, open it, and allow access. For Agent it is well suited to provide support and preform any task required on the user workstation
I use a Samsung mobile device; DameWare Mobile was working and then after an Android update it started crashing. I reported the issue to DameWare and worked with the technicians and developers to gather data for them to correct the issue. They quickly published a beta release for me to test (which corrected the crashes) and then published an update to the Google Play Store.
I'd say support for LogMeIn is ideal because I haven't ever been in a situation where additional support was necessary. The program runs so efficiently and simply that nothing was needed beyond initial training that was provided by my company. I am saying this as a user that strictly uses the technician console
It helps greatly if you know someone already using DameWare Remote Support. I was fortunate as my tech support guys were using it at their hospital and assisted me through the purchase, download and implementation of remote support. As well as, knowing how many licenses to purchase at the time. You have to make sure that anyone assisting in IT can have access to the program with their own license.
SCCM is pretty decent as a Remote Support tool, the main difference is that, as SCCM is much more, it takes long time to load and uses u lots of resources that are wasted if you only uses it to Remote. Dameware Remote Support is specialized software, so it is powerful enough for all your needs, while being light enough to barely make a dent on the system resources.
Truth be told, Rescue is the first and so far only solution from LogMeIn I started to use. However since it offers a wide range of tools specifically designed for remote support, it is highly effective for resolving technical issues. Additionally, Rescue provides various connection methods and customizable interfaces, allowing support teams like mine to tailor the experience to specific needs.
DameWare has allowed us to maintain our non-traditional approach to IT support. It allows our administrators to work from anywhere and has extended their reach to clients domestic and abroad.
Return on investment was realized as soon as we purchased the licenses. We don't have to maintain a large office space or overhead costs due to the flexibility it allows our administrators.
First call resolution has increased drastically since implementing DameWare company-wide. The user no longer has to wait to reproduce an error. We can screen share and view it as it happens and mitigate the issues.
For businesses with small to midsize IT staff, the ability to remotely control devices that are not on-site and occasionally out of state is extremely cost-effective.
The speedy response time of LogMeIn Rescue has been very helpful in resolving issues for IT staff.
The administrative process has been made more efficient by the ability to remotely log into servers.
