LogMeIn Pro by GoTo vs. SupremeViewer

LogMeIn Pro is very well suited for small-to-medium sized organisations. The pricing is affordable and the implementation is easier. There are some concerns related to data privacy and security, hence I would not advise this to be used when your session handles PHI and PII kind of data, just to be compliant.

Incentivized

It is perfect when a user needs assistance with installing and configuring a complex software on their computer. With SupremeViewer we can remotely connect to user's system, guide them through the installation process and configuring software settings as needed. This ensures that the software is set up correctly and reduces the likelihood of errors or misconfigurations .

• LogMeIn Pro by GoTo offers unattended remote access that’s reliable and always available. You can securely log in to a client’s device (Windows or macOS) from anywhere, even without them present.....as long as their machine is on.
• You can transfer files during a session without disrupting work. I've also transferred some pretty large files at times without issues.
• I like the dashboard as it makes it easy to manage and organize multiple devices across our client base. You can see online/offline status, access machines instantly, and share access with your team all in one easy to view place

Incentivized

• Remote assistance and remote control.
• File Transferring
• Simple to use
• Easy installation
• Run only option without installation

• LogMeIn Pro allows only one user to control the remote destination at a time. If more than one user needs to access/control the same destination, they can share the session (visibility to both parties), or will need to wait till the prior user is logged out for a more secure session. Being able to log in and use the same destination at the same time, initiating unique sessions would be ideal. (Similar to VPN.)
• Ability to override or default session settings for security, for example blanking the remote monitor (or not), recording a session, or changing access while the user is in-session. This would allow an administrator or manager to more closely audit activity.
• Provide a one-click logout+disconnect. Right now, users must disconnect their session before exiting LogMeIn Pro. If their session is not first disconnected and the user simply exits or logs out of LogMeIn Pro, the session may remain active, without disconnecting. This would show as an active session, even if the user is technically no longer using the remote destination.
• More detailed audit information. What application did the user access while connected to the remote destination? Was the session shared with anyone else?

Incentivized

• Remote File Printing

It works great

Incentivized

I will give a Rating of 10 for LogMeIn Pro by GoTo's overall usability because it has a centralized Dashboard to access all machines and servers and a very user-friendly User Interface. Also, the remote connectivity is very smooth and reliable as if you are working on your local desktop or laptop.

Incentivized

Always there as long as there is an internet connection

Incentivized

It loads quickly,

Incentivized

My calls and e-mails to tech support have been few and far between, but those rare interactions were always pleasant and handled professionally. Most support can be accessed electronically, but when the need arises to actually speak to a human being, LogMeIn's customer service reps are clearly well-trained and knowledgeable. Another plus: there isn't the language barrier that I've experienced with other technology companies' support centers.

Incentivized

Be aware if you have dual monitors on the host, you can only view one at a time on remote, but it is easy to toggle back and forth

Incentivized

LogMeIn has U.S. servers for connectivity which is super important for us. We are constantly re-evaluating our licensing with these other products. The licenses are renewed simply because management and the technology support staff have not pushed for a detailed review and there have been no significant problems in its use. The licensing cost is considered an annual sunk cost.

Incentivized

At the beginning we used Windows Remote Desktop service. The main problem with Remote Desktop was that the remote computer needs a publicly visible IP address which will allow us to connect to that PC. For that reason we started using TeamViewer. TeamViewer works great behind NAT and with its free option was best solution for small company as ours. I think that now they are mainly targeting corporate customers and the price of their products is too high for us. This led us to look for other solutions. That's how we discovered SupremeViewer.

The view is a little blurry. The resolution could be better

Incentivized

• not sure on a measurable ROI, but LogMeIn has definitely been a useful tool for our one satellite office where there are two devices that require unattended remote access
• only negative I can think of, cost-wise, is that the cost of ALL remote access software jumped a number of years back where suddenly there were no longer any free options

Incentivized

• SupremeViewer has resulted in faster customer service and more orders being taken.