LiveChat serves as a customer service platform with live chat support, help desk and web analytics functionalities, with the goal of allowing users to provide 24/7 support to customers. The core feature of the software is its chat tool, where both service and sales team can answer customers' questions in real time. Online businesses can interact with customers on their website, to be more accessible. With LiveChat, users can identify people on the website and engage them…
$20
per month, billed annually per user
Piper the AI SDR by Qualified
Score 9.2 out of 10
N/A
The Qualified product suite automatically identifies, engages, and converts website visitors into pipeline. Piper the AI SDR Agent engages these buyers around the clock with live chat, answers questions, to convert prospects into pipeline.
We needed a mechanism in place to make contact with visitors to our website easier. What we discovered is that it's an excellent tool for creating reports and dashboards that show how soon issues are handled. Our website can now be updated in real-time, and all of our internal teams are really excited to use this fantastic technology. I really recommend [LiveChat] to many friends and past colleagues.
Qualified is adaptable in routing and informs designated visitors and agents as soon as they arrive at your site. Qualified is great for requesting notifications via Slack, Microsoft Teams, Qualified Mobile, or email. Qualified enables pop-up chat to improve channeling and meet VIP buyers instantly, right on our website. Qualified permits are broadcast live and segments for everyone to see on our website, allowing our agents to easily prioritize VIPs. Qualified and perfect for categorizing visitors based on criteria like target accounts, company size, or industry.
LiveChat has an easy to navigate UI. Most of the tabs you need are on the left and self explanatory.
If the team itself has any issues with the software, there is a small help tab on the bottom right for immediate tech support. Not sure if it is 24/7 but quick response.
There is also a "Reports" tab that makes it easy for the management department to keep track of tickets answered and task to assign.
Price point is a little on the high side, making it difficult for some small businesses to justify.
When monitoring chats from a manager standpoint, there seems to be an inherent delay; it does not appear to be instantaneous.
Very minor, but the chat widget sound options can be annoying, and wish there were more available options in order to allow employees to differentiate their own sessions if their desks are near one another.
The only issues I have had with LiveChat are the technical glitches within the program. These are not common as in everyday occurrences but when the glitches do happen they tend to have very negative repercussions. This is due to chats with customers being dropped, this may be an internal server issue though and may not happen for everyone.
We had to move away from Intercom as it changed it pricing model and the pricing that it came to us with was out of our budget. LiveChat gave us a better product at a lesser price. Intercom did not provide us with chat support for the plan we were on - at times we had to wait 24 hours for a reply to a query on their chat. Livechat literally has chat support at all times. This really helped me with my Implemetation.
We chose Qualified over their competitors because of our interactions with their team and the product. Their team made it feel like this was a partnership and that we weren't just some other customer. Implementation was fast and the tool is very user-friendly. Their customer support is next level and we really appreciate that. All in all, we love their implementation time and great service
As I mentioned before, LiveChat can be used to evaluate the quality of the service provided by your employees.
LiveChat can ease the work done by your Customer Care team. In addition, it is very easy and fast to learn how to work with LiveChat, so you would need less time to train your new customer care specialists.
You can have much better customer care service and your clients will be much more satisfied.
