TrustRadius: an HG Insights company

Save this comparison

Save this comparison

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Less Annoying CRM

    Score9.8 out of 10
    N/ALess Annoying CRM is a customer relationship management (CRM) solution built specifically for small businesses to help clients manage contacts and track leads.

    $15

    per month per user

    Microsoft Dynamics 365

    Score7.4 out of 10
    N/AMicrosoft Dynamics 365 is a CRM providing sales, marketing, and service functionality. It is offered as SaaS and on-premise. Dynamics 365 is part of the larger Dynamics suite of business intelligence and ERP products.

    $44

    per month

    Pricing
    Less Annoying CRMMicrosoft Dynamics 365
    Editions & Modules
    Always
    $15
    per month per user
    No answers on this topic
    Offerings
    Pricing Offerings
    Less Annoying CRMMicrosoft Dynamics 365
    Free Trial
    YesYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsThe system is $15 per user per month. No hidden costs or fees, or paying unused functionality. No long-term contracts. The first 30 days with the product are free, and the vendor won’t ask for payment information until that trial period ends.—
    More Pricing Information
    Community Pulse
    Less Annoying CRMMicrosoft Dynamics 365
    Considered Both Products
    Less Annoying CRM
    No answer on this topic
    Microsoft
    No answer on this topic
    Key User Insights
    Would buy again
    100%
    Would buy again
    45 Answers
    88%
    Would buy again
    22 Answers
    Delivers good value for the price
    100%
    Delivers good value for the price
    45 Answers
    86%
    Delivers good value for the price
    19 Answers
    Happy with the feature set
    100%
    Happy with the feature set
    45 Answers
    88%
    Happy with the feature set
    22 Answers
    Lived up to sales and marketing promises
    100%
    Lived up to sales and marketing promises
    44 Answers
    86%
    Lived up to sales and marketing promises
    12 Answers
    Implementation went as expected
    100%
    Implementation went as expected
    43 Answers
    86%
    Implementation went as expected
    18 Answers
    Features
    Less Annoying CRMMicrosoft Dynamics 365
    Sales Force Automation
    Comparison of Sales Force Automation features of Less Annoying CRM and Microsoft Dynamics 365
    Feature
    Less Annoying CRM
    9.2
    49 Ratings
    18% above category average
    Microsoft Dynamics 365
    6.9
    70 Ratings
    11% below category average
    Customer data management / contact management10.048 Ratings8.069 Ratings
    Workflow management8.541 Ratings8.067 Ratings
    Territory management8.819 Ratings6.051 Ratings
    Opportunity management10.036 Ratings7.063 Ratings
    Integration with email client (e.g., Outlook or Gmail)8.939 Ratings7.066 Ratings
    Contract management9.019 Ratings7.052 Ratings
    Quote & order management8.915 Ratings6.048 Ratings
    Interaction tracking10.033 Ratings7.060 Ratings
    Channel / partner relationship management9.119 Ratings6.051 Ratings
    Customer Service & Support
    Comparison of Customer Service & Support features of Less Annoying CRM and Microsoft Dynamics 365
    Feature
    Less Annoying CRM
    10.0
    41 Ratings
    28% above category average
    Microsoft Dynamics 365
    6.7
    55 Ratings
    12% below category average
    Case management10.036 Ratings6.051 Ratings
    Help desk management10.037 Ratings7.049 Ratings
    Call center management00 Ratings7.045 Ratings
    Marketing Automation
    Comparison of Marketing Automation features of Less Annoying CRM and Microsoft Dynamics 365
    Feature
    Less Annoying CRM
    8.8
    29 Ratings
    15% above category average
    Microsoft Dynamics 365
    7.5
    67 Ratings
    1% below category average
    Lead management9.028 Ratings8.061 Ratings
    Email marketing8.616 Ratings7.062 Ratings
    CRM Project Management
    Comparison of CRM Project Management features of Less Annoying CRM and Microsoft Dynamics 365
    Feature
    Less Annoying CRM
    9.0
    40 Ratings
    17% above category average
    Microsoft Dynamics 365
    8.3
    64 Ratings
    9% above category average
    Task management10.039 Ratings8.059 Ratings
    Reporting8.128 Ratings9.053 Ratings
    Billing and invoicing management00 Ratings8.044 Ratings
    CRM Reporting & Analytics
    Comparison of CRM Reporting & Analytics features of Less Annoying CRM and Microsoft Dynamics 365
    Feature
    Less Annoying CRM
    9.1
    27 Ratings
    18% above category average
    Microsoft Dynamics 365
    7.0
    65 Ratings
    8% below category average
    Forecasting9.213 Ratings7.055 Ratings
    Pipeline visualization9.024 Ratings5.061 Ratings
    Customizable reports9.020 Ratings9.064 Ratings
    Customization
    Comparison of Customization features of Less Annoying CRM and Microsoft Dynamics 365
    Feature
    Less Annoying CRM
    9.0
    41 Ratings
    18% above category average
    Microsoft Dynamics 365
    7.8
    67 Ratings
    4% above category average
    Custom fields9.140 Ratings8.165 Ratings
    Scripting environment8.97 Ratings7.048 Ratings
    API for custom integration9.16 Ratings8.052 Ratings
    Custom objects00 Ratings8.060 Ratings
    Integrations with 3rd-party Software
    Comparison of Integrations with 3rd-party Software features of Less Annoying CRM and Microsoft Dynamics 365
    Feature
    Less Annoying CRM
    8.2
    5 Ratings
    11% above category average
    Microsoft Dynamics 365
    6.5
    56 Ratings
    12% below category average
    Marketing automation8.25 Ratings7.056 Ratings
    Compensation management00 Ratings6.029 Ratings
    Platform
    Comparison of Platform features of Less Annoying CRM and Microsoft Dynamics 365
    Feature
    Less Annoying CRM
    9.6
    26 Ratings
    27% above category average
    Microsoft Dynamics 365
    7.0
    48 Ratings
    5% below category average
    Mobile access9.626 Ratings7.048 Ratings
    Security
    Comparison of Security features of Less Annoying CRM and Microsoft Dynamics 365
    Feature
    Less Annoying CRM
    9.9
    25 Ratings
    17% above category average
    Microsoft Dynamics 365
    6.5
    62 Ratings
    24% below category average
    Role-based user permissions9.925 Ratings6.057 Ratings
    Single sign-on capability00 Ratings7.056 Ratings
    Social CRM
    Comparison of Social CRM features of Less Annoying CRM and Microsoft Dynamics 365
    Feature
    Less Annoying CRM
    -
    Ratings
    Microsoft Dynamics 365
    7.5
    37 Ratings
    2% above category average
    Social data00 Ratings8.036 Ratings
    Social engagement00 Ratings7.037 Ratings
    Best Alternatives
    Less Annoying CRMMicrosoft Dynamics 365
    Small Businesses
    Salesflare
    Score6 out of 10
    Salesflare
    Score6 out of 10
    Medium-sized Companies
    Zendesk Sell
    Score8.8 out of 10
    Zendesk Sell
    Score8.8 out of 10
    Enterprises
    Daylite
    Score7.6 out of 10
    Daylite
    Score7.6 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Less Annoying CRMMicrosoft Dynamics 365
    Likelihood to Recommend
    10.0
    (49 ratings)
    6.5
    (90 ratings)
    Likelihood to Renew
    9.1
    (1 ratings)
    8.0
    (20 ratings)
    Usability
    10.0
    (35 ratings)
    6.5
    (20 ratings)
    Support Rating
    9.4
    (29 ratings)
    8.0
    (11 ratings)
    Online Training
    -
    (0 ratings)
    7.5
    (2 ratings)
    Implementation Rating
    9.1
    (1 ratings)
    9.2
    (4 ratings)
    Contract Terms and Pricing Model
    -
    (0 ratings)
    3.8
    (3 ratings)
    Professional Services
    -
    (0 ratings)
    9.0
    (1 ratings)
    User Testimonials
    Less Annoying CRMMicrosoft Dynamics 365
    Likelihood to Recommend
    Less Annoying CRM
    Less Annoying CRM is an excellent system for us as we log everything we do with a customer and has easy access to the imfromation later. May sound "of course" but this is by far the easiest CRM I've ever worked with during my 30 years in sales. Follow-up and scheduling is easy managable as well as designing forms and fields our selves. Less Annoying CRM has a good list of plug'ins to other software for integrational puposes. Most important to us is support when needed. Less Annoying CRM excels in its support. Don't hesitate, it doesn't do everything, but get started and get surprised
    Read full review
    Microsoft
    Provides our company access to manage and customize the folds tailored to our needs. We needed to have certain paragraphs on certain paperwork per customer. MD 365 has those options to customize where needed and remove when not. The system is easy to navigate, and training can be done in a matter of days, even without prior knowledge of the system or similar systems.
    Incentivized
    Read full review
    Pros
    Less Annoying CRM
    • Simple, intuitive usage
    • Daily agenda emails
    • Ease of moving calendar / action items around, closing out
    • Customer service is extremely responsive, they don't hide behind a "contact us" form on their website as so many companies seem to do. You can readily reach them by phone!
    Read full review
    Microsoft
    • Best to use for AP - like in our organization, there are plenty of AP bills, so with Dynamics, we can quickly enter the same into the Excel utility, which means CSV-based upload, and then we can easily upload the same to the software. It's a time saver.
    • Best for Bank reconciliation - MS Dynamics makes Bank reconciliation easy. Banks can easily sync with software and easily get reconciled.
    • Generating invoices to customers and directly sending them to their inbox is easy with this software.
    Incentivized
    Read full review
    Cons
    Less Annoying CRM
    • The one thing I was looking for is a place to manage multiple businesses with one project. Like if I am selling a "summer camp guide," I would like to have info for sales in one place with multiple contacts and businesses. LACRM customer service provided a workaround for me by suggesting I set up a specific pipeline for each project and them put each business in there. It is working great and, actually, a much better way to manage the project than I have originally intended.
    • I really don't have anything else to add. LACRM is perfect for us.
    Read full review
    Microsoft
    • Small learning curve, obviously. You won't figure this out in a day, a week, or even a month. But given time, you can learn to be an expert. Or you can always get a consultant or hire in somebody. But learning the tool isn't out of the questions by any means.
    • Licensing can be confusing at times and isn't cheap, but it is cheaper than Salesforce. Plus no additional fees for data calls to better integrate your D365 CE data with other systems.
    • The Classic user interface left a bit to be desired, but now with the much-improved Unified Interface, the web client and the mobile client look the same, much more modern, and have more flexibility and power behind them for customizers as well.
    Incentivized
    Read full review
    Likelihood to Renew
    Less Annoying CRM
    Excellent product which meets my needs of a complex industry
    Read full review
    Microsoft
    CRM has allowed us to keep all of our data in one place that is easy for all users within the company to view. I came into the company after they had been using CRM for about 4 years. They have all said that since we have used this it has helped us control work processes better, it has allowed us to be able to track things so much better, and has been something that has helped unite many processes that used to be all over the place. We are currently using CRM 4.0 and are planning on upgrading in the next 18 months to the 2011 version. Support for 4.0 is almost all but dried up. Understandably so. Some of the customization we have done, and a plugins we use, are now contained within the 2011 version so we are looking forward to that upgrade. We use an email marketing company as well, and they primarily support the 2011 version, but their product connects and is integrated within CRM. This is a great benefit as well so that all of our marketing information can be contained in one location.
    Read full review
    Usability
    Less Annoying CRM
    The biggest reason I came to Less Annoying CRM was how simple it was to use and how powerful it is. The learning curve is very small, and I was able to start using it in a productive way right from the beginning. When I had questions or asked for suggestions the CRM Coaches at the company responded immediately and made sure my questions were answered.
    Read full review
    Microsoft
    The usability is easily adopted for users familiar with other Microsoft products. Dynamics 365 has several interfaces that cross over browsers and tablets. These multiple interfaces will be phased out and updated to a single unified interface eventually to provide the same usability across all devices. The backend configurations is slowly improving with the introduction of PowerApps compared to pre-D365 Online versions
    Incentivized
    Read full review
    Support Rating
    Less Annoying CRM
    I can't stress enough, how Less Annoying CRM's Customer Service is the absolute best thing. You're never going to be waiting weeks for a response. You're always going to know someone will call you back. They don't forget you or lose your ticket. And If you don't THINK something can be done with Less Annoying CRM, write or call Customer Service, and they are sure to have a wealth of information and ideas to offer you. They really are about helping you find simple solutions that work! They are SMART about workflows and productivity!
    Incentivized
    Read full review
    Microsoft
    Our partner, Ledgeview Partners has been FANTASTIC to work with. They are always timely in their response and have taken time to understand our business and our specific needs. We've made a lot of advanced customizations and they have been a great help in making those updates.
    Incentivized
    Read full review
    Implementation Rating
    Less Annoying CRM
    After explaining that I was moving from Salesforce and the problems I was encountering, they took over and implemented the data in such a quick and efficient way, I was looking for the other shoe to drop but they did an amazing job so very impressed
    Read full review
    Microsoft
    We used a data warehouse to house our data, and our IT team and implementation vendor worked diligently ahead of time to construct idea implementation plans. Out of millions of records- we had less than a dozen errors, which is remarkable. My major insight is simply having a group of completely devoted individuals working towards your goal who fully understand the desired outcome. Focused resources for implementation season are critical to success.
    Read full review
    Alternatives Considered
    Less Annoying CRM
    HubSpot has a huge selection of tools, reports, integrations and supports that Less Annoying does not have. It is not comparable in price or functionality - but I am comparing it because it was the last CRM I used before I used Less Annoying, and it made me realize that if you don't need all the bells and whistles, but you just need to track your Customers and manage your leads and you don't want to spend a lot of money, Less Annoying CRM is the way to go.
    Read full review
    Microsoft
    Microsoft Dynamics was part of a system overhaul for a local school, and we looked at many products. If we had used it for a company with low turnover, then it might have been more feasible. They needed something a new person could learn quickly, someone who might also be learning marketing terms at the same time - especially if there is nobody to train the individual now expected to know the system. Similar issues occurred with all of these programs (we called it being too big for their britches), and one of the bigger things we liked was that it is more compatible with MS Office products in both technical and visual appeal. If you have a steady employees who use a CRM consistently, low turnover, and those who are very familiar with Office products, Dynamics would be the smartest option for you. Unfortunately, this was just not true for the school environment
    Incentivized
    Read full review
    Contract Terms and Pricing Model
    Less Annoying CRM
    No answers on this topic
    Microsoft
    On our purchase, I'd been interrogated about our usage. Our needs are met by Microsoft Dynamics 365, which is simple to use. With so much data and information available, we must ensure that it is presented correctly to managers. Due to a lack of use, we don't have to spend as much money on Salesforce.
    Read full review
    Professional Services
    Less Annoying CRM
    No answers on this topic
    Microsoft
    My company's preferred program right now is Microsoft Dynamics 365. We use it to keep track of customers and important sales metrics in a streamlined manner. Anyone familiar with CRMs will find the tool extremely useful. Considering that we have a good turnover, this product will be used for its basic segments. As a result, there are few chances of error with Microsoft dynamics because it is so easy to use. Many options for recording data on these leads are available. It meets our needs and pays off.
    Read full review
    Return on Investment
    Less Annoying CRM
    • Not just storage of information, but utilizing that information to build stronger relationships with clients
    • Because it's web-based, we can be at our desk or on the road and still have the full functionality of the CRM at our fingertips, which helps us keep focusing on sales!
    Read full review
    Microsoft
    • For those without a centralized, all in one solution for major HR, Finance and other departments, Microsoft Dynamics 365 has vastly improved employee time utilization and profit.
    • Migrating clients from on-premise to the cloud has reaped benefits including better security, no unscheduled downtime and frequent updates to functionality.
    • Those transferring from cheaper solutions have lost money in the aim to be better integrated with other Microsoft products and AI they don't really utilize.
    Incentivized
    Read full review
    ScreenShots

    Less Annoying CRM Screenshots

    Screenshot of The full-customizable Lead Report keeps you updated on every opportunity in your pipeline.Screenshot of Every contact and company has a profile that shows your entire history, along with any leads, files, events, to-dos, and more.Screenshot of Your Workspace is your homepage for your CRM. It give you a quick overview of everything that's going on.Screenshot of The full-customizable Lead Report keeps you updated on every opportunity in your pipeline.Screenshot of Our powerful web calendar allows you to stay on top of your events and to-dos and those of your co-workers.Screenshot of Our fully-featured mobile site means you can access your CRM from anywhere you have an internet connection.