Lansweeper vs. ManageEngine Endpoint Central

Because of its slowdown as we have acquired more equipment, I think LANSweeper may be better suited for smaller environments. We have 3000+ users and over 1500 devices on our WAN. It has shown considerable performance issues as we have grown. Maybe moving it to a full blown SQL instance will make things a bit better. But as it stands, it has gotten tiresome waiting for it to update and refresh.

Incentivized

Patch management is a HUGE time saver. Simply being able to push patches out to devices without having to physically go around to each one save a ton of time. Inventory tracking has also helped us better manage equipment. We are all human and make mistakes, and this helps to eliminate or catch many of those mistakes. With ManageEngine Endpoint Central scans showing us who is using the device and what else is plugged into it, saves us from having to search for devices when they are being refreshed.

Incentivized

• Lansweeper is grabbing lots of data from the machines without slowing the network and the client machines. We can easily get all the installed software data, hardware and linked hardware and all the user you can grab from the AD (computer and user).
• Lansweeper can now scan Windows, Mac and Linux with an agent installed (or not if you want that the server is the one pulling the data).
• The web interface is really friendly user and offers lots of possibilities to personalize your dashboard as you see fit.
• Reports engine is really powerful and easy to monitor your machines and also your security issues.

Incentivized

• It helps to facilitate the administration of a network of workstations and servers.
• The deployment of applications and updates is very easy to implement, and greatly facilitates keeping workstations and servers up to date.
• The commissioning of the solution is very simple, and with the help of the external gateway, it allows for the supervision of all equipment, as long as they have internet access.
• We can manage multiple mobile fleets, with user smartphones on one side and industrial smartphones with specific missions on the other. The possibility of applying a kiosk mode is not negligible.

Incentivized

• Ease of use - pushing software can be a complicated process.
• Detecting assets sometimes means going to each machine on opening ports on the firewall.
• Reporting can be hard to figure out but you can ask on their forum. I find that a lot of my questions already have been asked.

Incentivized

• Better remote access, sometimes manage engine will not be running in services and I can't remote in.
• Pop-up when I'm trying to work, no I don't want to learn about a new feature while trying to solve an emergency.
• Hard to onboard a computer if it doesn't automatically go.

The price to function scale is so far towards function it would be stupid to get rid of it

Incentivized

Given these factors, organizations would individually assess their experience with Endpoint Central to determine its renewal likelihood. If you're considering renewal, it might be helpful to gather feedback from users within your organization, review performance metrics, and assess how well Endpoint Central aligns with your current and future endpoint management needs.

Incentivized

The application itself is great. However, I have little insight to what the patches are doing. Being able to see patch download progress, not just the status, would be great. The user interface could also use an overhaul. The countless menus, sometimes containing similar if not duplicate tabs can be frustrating to navigate.

Incentivized

Lansweeper offers a variety of customer support options (including KBs for self-serve and get in touch with them via email), and most importantly, it's a matter of dialing within their allotted supporting time frames. However, I always make sure to provide the following information:

- Screenshots of the issue (if available).

- Program Files (x86)/Lansweeper/Service/Errorlog.txt, as present on your Lansweeper server.

- If it exists, the error log present in Program Files (x86)/Lansweeper/Website/App_Data.

Incentivized

The immediate chat support is great and very helpful. However, if you need escalated support or have a deeper need that the chat tool can't help with, you will experience significant wait times and slow responses. The time zone difference becomes painful to the point of often just giving up.

Lansweeper is DRAMATICALLY cheaper than KACE and provides the same level of reporting and inventory of asset data. Where KACE outshines Lansweeper, is Lansweeper has a very minimal software deployment system that requires clients to have direct access to a common file share. KACE allows you to upload files directly into it's environment, and assets can download over HTTPS those files for installation anywhere. Spiceworks was a great inventory and helpdesk system for free - but the product I feel has gone stale and not nearly as powerful as it use to be - for that reason Lansweeper appears to have taken up the charge and utilized a lot of Spiceworks was going for

Incentivized

Kaseya's system of handling patch management was not as intuitive as Endpoint Central, however in some respects it was easier to set up. Kaseya VSA and ConnectWise are also more geared towards managed service providers that handle multiple organizations versus a single company's IT department, which Endpoint Central seems more designed for. Intune, while helpful for machine management, does not have the level of overall endpoint management and inventory management and is better used alongside another endpoint management tool

Incentivized

• I would consider that ROI has been achieved - it wasn't expensive. However, Spiceworks could have done the same for free.
• Too much manual intervention. Not strong beyond basic Microsoft products so we had to keep an eye on everything.
• Great sniffer of hardware on the network including switches, routers, printers.
• Lack of features that are essential for enterprise ITAM.

Incentivized

• We have been able resolve and complete any requests which include things like software deployment or issues that include troubleshooting, much faster and more efficiently. This has had a sharp decrease in our response times and also time it takes to complete these requests or incidents.
• The mobile device management features have allowed us to be able to have a much tighter grip on security. This means we have dramtically decreased our device vulnerabilities and risk of data breaches. This has saved us lots of time and money.
• The remote features that are available have helped a lot with user's being able to work remotely and allow our organisation to sustain hybrid work. It means user's can still be as productive and IT support is as efficient no matter where the user is working.