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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    KnowBe4 PhishER/PhishER Plus

    Score9.1 out of 10
    N/APhishER is presented as a lightweight Security Orchestration, Automation and Response (SOAR) platform to orchestrate threat response and manage the high volume of potentially malicious email messages reported by users. And, with automatic prioritization of emails, PhishER helps InfoSec and Security Operations team cut through the inbox noise and respond to the most dangerous threats more quickly.

    $0.75

    per month (billed annually) per seat

    Splunk SOAR

    Score9 out of 10
    N/ASplunk now offers a security orchestration, automation, and response (SOAR) platform via its acquisition of Phantom. Splunk Security Orchestration and Automation (Splunk SOAR) provides playbook automation and is available as a standalone solution.N/A
    Pricing
    KnowBe4 PhishER/PhishER PlusSplunk SOAR
    Editions & Modules
    3001-5000 Monthly Pricing Per Seat
    $0.75
    per month (billed annually) per seat
    2001-3000 Monthly Pricing Per Seat
    $0.85
    per month (billed annually) per seat
    1001-2000 Monthly Pricing Per Seat
    $1.00
    per month (billed annually) per seat
    501-1000 Monthly Pricing Per Seat
    $1.15
    per month (billed annually) per seat
    101-500 Monthly Pricing Per Seat
    $1.50
    per month (billed annually) per seat
    No answers on this topic
    Offerings
    Pricing Offerings
    KnowBe4 PhishER/PhishER PlusSplunk SOAR
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    KnowBe4 PhishER/PhishER PlusSplunk SOAR
    Considered Both Products
    KnowBe4
    No answer on this topic
    Cisco
    No answer on this topic
    Key User Insights
    Would buy again
    96%
    Would buy again
    103 Answers
    100%
    Would buy again
    40 Answers
    Delivers good value for the price
    99%
    Delivers good value for the price
    103 Answers
    100%
    Delivers good value for the price
    33 Answers
    Happy with the feature set
    96%
    Happy with the feature set
    103 Answers
    100%
    Happy with the feature set
    40 Answers
    Lived up to sales and marketing promises
    96%
    Lived up to sales and marketing promises
    94 Answers
    93%
    Lived up to sales and marketing promises
    26 Answers
    Implementation went as expected
    94%
    Implementation went as expected
    94 Answers
    97%
    Implementation went as expected
    36 Answers
    Features
    KnowBe4 PhishER/PhishER PlusSplunk SOAR
    Incident Response Platforms
    Comparison of Incident Response Platforms features of KnowBe4 PhishER/PhishER Plus and Splunk SOAR
    Feature
    KnowBe4 PhishER/PhishER Plus
    8.6
    94 Ratings
    2% below category average
    Splunk SOAR
    -
    Ratings
    Company-wide Incident Reporting8.876 Ratings00 Ratings
    Integration with Other Security Systems8.572 Ratings00 Ratings
    Centralized Dashboard8.793 Ratings00 Ratings
    Machine Learning to Prevent Incidents8.679 Ratings00 Ratings
    Live Response for Rapid Remediation8.680 Ratings00 Ratings
    Best Alternatives
    KnowBe4 PhishER/PhishER PlusSplunk SOAR
    Small Businesses
    No answers on this topic
    No answers on this topic
    Medium-sized Companies
    No answers on this topic
    No answers on this topic
    Enterprises
    No answers on this topic
    Palo Alto Networks Cortex XSOAR
    Score7.1 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    KnowBe4 PhishER/PhishER PlusSplunk SOAR
    Likelihood to Recommend
    8.8
    (99 ratings)
    8.1
    (40 ratings)
    Likelihood to Renew
    8.3
    (6 ratings)
    7.5
    (3 ratings)
    Usability
    7.9
    (14 ratings)
    8.2
    (1 ratings)
    Performance
    -
    (0 ratings)
    8.2
    (40 ratings)
    Support Rating
    8.2
    (4 ratings)
    8.2
    (1 ratings)
    Online Training
    -
    (0 ratings)
    8.2
    (1 ratings)
    Implementation Rating
    9.1
    (1 ratings)
    8.2
    (1 ratings)
    Configurability
    7.3
    (7 ratings)
    8.2
    (1 ratings)
    Ease of integration
    8.2
    (1 ratings)
    -
    (0 ratings)
    Product Scalability
    -
    (0 ratings)
    8.2
    (1 ratings)
    User Testimonials
    KnowBe4 PhishER/PhishER PlusSplunk SOAR
    Likelihood to Recommend
    KnowBe4
    PhishER comes with some good features, such as PhishML, PhishRIP, PhishFlip, etc. These features help us manage phishing email reporting incidents. From reporting emails via Phish Alert Button plug-in to collecting all reported emails in one place at the PhishER dashboard. Now, the PhishML comes into play, scanning all reported emails and tagging each as clean, spam, or threat. With the help of this machine learning-based algorithm, our investigation process becomes easier. Other features, such as PhishRip, help to search and quarantine phishing emails, and PhishFlip converts a real phishing campaign to a test phishing campaign.
    Incentivized
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    Cisco
    Our company has very complex and dynamic security operations because of the large number of security tools and systems that we need to manage and coordinate. Moreover, it helps us to meet many regulatory and compliance requirements because it helps us to automate and document our security operations. We also use it to streamline our security operations and improve our response to potential threats.
    Incentivized
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    Pros
    KnowBe4
    • One platform that integrates reported emails and using PhishFlip to educated staff.
    • Automation to remove malicious emails from mailboxes.
    • Instantly report back to users if an email is safe or malicious.
    • Easily review vital technical information to help you make a decision if an email is a threat.
    • Allow comments to be left from staff and IT.
    Incentivized
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    Cisco
    • Its security orchestration and integration capability that supports multiple tools.
    • Easy coding that automates our security actions.
    • Enables us to easily collaborate and respond to security issues faster.
    • Splunk SOAR is a flexible product that is easy to deploy.
    • Efficient tracking and monitoring capability.
    • Excellent real-time reporting functionality.
    Incentivized
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    Cons
    KnowBe4
    • Issues with Global Blocklist
    • Email Template Modification - Simplification
    • Target Specific Users vs. Groups
    • PhishRIP info tabs (i.e. if improperly check ripped emails are turned into tests. This has caused issues.) Info tabs or markers allow user to hover and get more information about what action a check box or slider provides.
    Incentivized
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    Cisco
    • A lack of instruction It can be difficult to contact the support staff. Limited experience from current users.
    • It takes some effort to set up and learn new technology at first. More assistance is required from the support staff. The product's price needs to go down.
    • Cost of the larger version.
    Incentivized
    Read full review
    Likelihood to Renew
    KnowBe4
    When we first discovered that KnowBe4 released something like this, we saw a demo of it and were floored at what it could do and how it could help us from a security standpoint. Gone are the days of us in IT sending out a mass email saying please don't click on anything in the email from sender "X", and it allows us to quietly and easily ensure that people don't take any action on malicious emails.
    Incentivized
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    Cisco
    As we already have a lot of clients being catered with Splunk SOAR and because Splunk SOAR is robust and efficient, we are already using it, and we have understood the product to a certain extent, I feel we are personally more enticed to use and scale it to a lot of business.
    Incentivized
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    Usability
    KnowBe4
    I give it an eight for the feature set. While I only give it an eight because the complexity and interconnectedness of the tools mean that there needs to be quite a bit of RTFM to get the most out of the products.
    Incentivized
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    Cisco
    Building playbooks through the visual editor is fine for basic tasks, but once you start chaining complex logic or integrating 3rd party APIs you hit a wall that requires deep scripting knowledge.
    Incentivized
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    Performance
    KnowBe4
    No answers on this topic
    Cisco
    We are able to automate almost every one of our use cases, even our threat-hunting, and threat intel procedures. We have 20+ playbooks and cover almost everything, even searching logs into Splunk, looking into TIP and external systems, enrichment, and collecting evidence for analysts; it can perform concurrent playbooks running.
    Incentivized
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    Support Rating
    KnowBe4
    Responses to questions were answered quickly and accurately.
    Read full review
    Cisco
    Splunk Support is always great! In addition the Community is very efficient and active.
    Incentivized
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    In-Person Training
    KnowBe4
    No answers on this topic
    Cisco
    I never followed an in-person training, I gave my evaluation based on the online training
    Incentivized
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    Online Training
    KnowBe4
    No answers on this topic
    Cisco
    I followed training for Phantom admins and it opened a world for me
    Incentivized
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    Implementation Rating
    KnowBe4
    It was very simple to implement - with just a few settings needed to connect it to our O365 environment
    Incentivized
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    Cisco
    I already said that the main key insight is the knowledge of Phantom, so a detailed training for all the people involeved.
    Incentivized
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    Alternatives Considered
    KnowBe4
    Harmony does not provide security awareness training or simulated phishing emails like KnowB4. However, it does provide a phish alert button & workflow similar to PhishER & we may stop using PhishER because the Phish Alert reports from PhishER don't feed into Harmony to help train it from phishing emails that go through. We got Harmony after KnowB4 because we needed a tool to PREVENT phishing emails from getting to people's inboxes in the first place, which KnowB4 has very little capability for other than PhishER+ blacklists. It is a shame KnowB4 does not have the anti threat phishing prevention like Harmony considering all the email data it has & its existing AI analytic capabilities.
    Incentivized
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    Cisco
    Splunk Phantom integrates well with Splunk ES and has many integrations. One thing that I liked about XSOAR as compared to Phantom is that it has an "app-store" where you can download not only app integrations (similar to Phantom) but Playbooks and dashboards as well.
    Incentivized
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    Scalability
    KnowBe4
    No answers on this topic
    Cisco
    me and the customers I encountered found it flexible and scalable
    Incentivized
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    Return on Investment
    KnowBe4
    • Phish/ER & PAD: Identifying email threats more quickly allowed us to send alert to the users' community in a timely manner based on the pattern of the threat.
    • KnowBe4 Training Campaigns have proven to noticeably increase users' awareness.
    • KnowBe4 Phishing Campaigns made users realize how dangerous and deceiving hacker can be.
    Incentivized
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    Cisco
    • The playbooks are valuable. They are the core component. Being able to implement and build a code process to work through and scale out what we want to do is valuable
    • Before its use, analyzing each email would take at least 15 to 20 minutes, with some complex cases taking up to 30 minutes...With the automation provided by Splunk Phantom, we could significantly reduce the amount of time and human effort required to complete this task
    Incentivized
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    ScreenShots

    KnowBe4 PhishER/PhishER Plus Screenshots

    Screenshot of how PhishER Plus enables a critical workstream to help IR teams work together to mitigate the phishing threat and is suited for any organization that wants to automatically prioritize and manage potentially malicious messages.