Klearcom Platform vs. SolarWinds VoIP & Network Quality Manager (VNQM)

VNQM helps network engineers to see network Voice quality issues from the end user perspective and thus be more proactive and engage voice teams accordingly. The impact on SolarWinds performance due to polling numerous nodes & large number of IPSLA operations can be difficult to predict. It slows down the entire server and its functionality.

Incentivized

• Display expected quality-of-service versus actual results in real-time.
• Help us dig into issues quickly and thoroughly.
• Provides an early warning when thresholds are close to being exceeded.

Incentivized

• Ring groups should be included.
• Call recording feature is missing.

Incentivized

Support is satisfactory.

Incentivized

Our VOIP system is from Cisco, so they suggested their Packet Tracer to help with managing our quality of service. We found it to be an extremely technical tool much better aligned with diagnosing a detailed issue rather than helping monitor and manage the VOIP traffic as Solarwinds does.

Incentivized

• VNQM has enabled our network engineers to see network quality issues from the end user perspective and thus be more proactive.
• The call records searching capability is very user friendly and has made it easy for VoIP engineers to troubleshoot call issues from a single pane of glass.
• We were able to implement SLA monitoring by leveraging an existing feature of our Cisco routers. No additional investment was required.

Incentivized