KalioCommerce vs. Miva

Well suited for large companies that have specific needs, and need multiple customization options, and cannot be confined by other easier to use, but less powerful CMS options. But small businesses and other smaller websites would have no need for all the extra features. It is best to ask yourself exactly how much do you need from your CMS and will all the extra options slow your website load times down

If you are familiar with online retail, you will find it easy to use and love the diverse way of arranging your store and products. If you are brand new to online retail, Miva Merchant has partners that can help you design the perfect present that is easy to maintain.

• They make it easy to create pages for each product.
• They have a variety of customization options to tailor to the needs of your website.
• Changes can be made from one part of the site, to the entire site, with ease.

• General versatility, though changes commonly require the aid of a true Miva developer to implement
• Compatible with many payment gateways and a fair assortment of third-party services
• Developers employed directly by Miva to handle merchant projects are personable and responsive to most requests

• Because Kalio has a growing client base, I find them a bit understaffed. The speed at which our company was growing, we needed to lean on them more, but they weren't always able to deliver because of the sheer volume of requests compared to their staff.
• It's difficult to physically write code within the space they have provided. I find that I have to copy and paste the code into a different text editor to read it better.

• Training and documentation. Miva Merchant is fairly complex, and while they continue to make good progress in providing resources for all levels of expertise (beginner to expert), there are still a number of gaps. To take the step beyond the initial levels of online storefront requires expert assistance for most businesses (unless they have some substantial IT/technical resources available).
• Market for add-on and add-in products. (Note: this is significantly biased by our own business experience selling workflow and feature products for Miva Merchant.) The long-term goal for Miva has been stated to essentially involve having integration partners (selling their time) and larger companion product partners (selling products that work with, but usually NOT within Merchant). There is clearly a gap of potential customer needs that they are attempting to build into the core platform. Of course, no one can cover all needs! While Miva Merchant is not hostile to third-party product companies, neither do they have an explicit place in their long term roadmap. It is my opinion that their strategy of minimizing third-party add-on developers may be throwing the baby out with the bathwater, and I shudder to imagine a time when all significant features only come from the developers within Miva. As good as they are (quite good) they suffer from the inevitable myopia that ALL companies have - they are NOT their customers!

By re-platforming, we could potentially lose over 2 years. The first 6-12 months in physically moving the website over to another service, and then another 6-12 months in learning the new service and all of its intricacies. We found we wouldn't gain much by being stagnant for possibly 2 years

Miva Merchant works! It is a stable platform, it uses many standards and when it does break, typically due to database corruption, if you know a little about SQL or have a Miva support package, repairs are typically minutes away Vs. hours or days.

Miva Merchant allow individual of various skills to create the perfect online store! The wizards inside Miva Merchant that has step by step allow someone with little or no programming skills to a skilled programmer who can customize to his or her heart content.

I work with multiple Miva sites daily, and uptime is fantastic. Outages are rare from my experience, and any issues have generally been short and handled quickly.

An overwhelming majority of the support technicians are top-notch. One or two key exceptions stand out, but even those are typically fine - just occasionally wrong or unhelpful. Overall I seem to get quick and useful support, whether it's for the software or a web hosting-based need.

Creating the Miva store originally took a reasonable amount of time, 2-3 months, but we were unable to migrate our orders and customer accounts from the old platform. Additional refinements were required over the following 6 months to refine the functionality and features so that they worked properly for our store and fulfillment process.

Having used Magento and Joomla in the past to manage websites, the KalioCommerce platform allows access to much deeper levels of the platform to better customize it for our needs. In addition, the platform is much more robust, able to handle complex, huge product catalogs, and is more flexible in terms of integration with other tools and services.

BigCommerce, Shopify and Shopware are all superior to Miva. They allow you more power to personalize, power your store, and better B2B options. They have all solved the issues that Miva has with categorizing and subcategorizing products, which Miva doesn't allow that creates issues with duplicating subcategories, duplicate keywords and canibalization. Miva isn't mobile first, mobile friendly, the other sites are.

Miva has proven to be a great solution for smaller mom-and-pop stores through large enterprise-class businesses with tens of thousands of products. Performance is just as strong on enterprise-class stores as on considerably smaller stores, and an increasing number of marketing/sales tools are continually being added to the core Miva functionality to keep up with current marketplace demands.

• Increased efficiency for my team in regards to keeping the website content updated, ensuring all products are available
• Better customer experience as a direct result of the ease and ability to implement any tools or functionality we want
• Deeper insights into our business as a result of combined analytics available

• We have lost some business due to lack of easy MIVA connectivity with popular POS systems.
• For the most part, focussing on MIVA as the primary eCommerce platform my company offers has been very positive choice for me and my clients. The choice of MIVA has allowed me to focus on learning a singular platform where I have the ability to modify the look & feel as well as the function of the store. For my clients, MIVA presents an easy to use administrative interface (Magento, by comparison, is a nightmare) with plenty of functionality.