Quest now offers the KACE Systems Management Appliance (SMA) as an IT Asset tracking and management appliance (also available as a virtual deployment if hardware requirements are met). Beyond discovery, inventory tracking and license management, KACE emphasizes automating software upgrade distribution with minimal end-user disruption, featuring remote replication for multi-site upgrades and rollouts. KACE SMA may be bundled with KACE Cloud Mobile Device Management (MDM) to form a complete UEM…
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OpenText Asset Management X
Score 8.4 out of 10
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Micro Focus Asset Management X (formerly HP Asset Manager) is enterprise-class IT asset management (ITAM) solution acquired by Micro Focus from Hewlett Packard Enterprise, supporting change and configuration management and license management.
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Pricing
KACE Systems Management Appliance (SMA)
OpenText Asset Management X
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KACE Systems Management Appliance
OpenText Asset Management X
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Community Pulse
KACE Systems Management Appliance (SMA)
OpenText Asset Management X
Features
KACE Systems Management Appliance (SMA)
OpenText Asset Management X
IT Asset Management
Comparison of IT Asset Management features of Product A and Product B
I think it has added value for any organization. It reduced our Tech Support cost by: -Supporting users anywhere -Reducing users downtime as well keep them informed with the status of their tickets -Managing software and hardware actively -Processing automation -deploy mass software installs, patching or updates - Provide approved software's to users to install without IT help
Asset Manager is great for people who understand the Software Development Lifecycle and are familiar with the terminology, however for a new assistant, or a new novice user, the software can seem over-whelming with the rather confusing terminology and a multitude of tabs that open up. It's definitely great software to use for a professional PM, however an assistant would be lost in the tools being offered.
Helpdesk ticketing, the software allows not only the building of a portal that the users can log into to submit the tickets, but it also allows them to generate a ticket via email, which is a huge successful implementation that we have had.
Live inventory tracking. With an agent installed on a PC, as long as we maintain the data, it can report back information that is crucial to the machine.
Web portal makes for easy maintenance and implementation of the software and updates.
Administrative interface can be slow at times, and does require some decent PC specifications to run adequately.
The cost of the KACE solution can be very expensive depending on how many agents you plan to deploy
There is a learning curve in order to master KACE's capabilities - however Quest does provide lots of resources to dig into. It is not as intuitive as it could be.
Need more video tutorials - Although HP has great FAQs and has included the keyword search for topics, but some video tutorials would be great to help a new user.
Overwhelming at times. I remember when I first started using the software, just the magnitude of tools were too much. However even though I don't use half the tools even now, just the possibility of more functions available to me, makes it a great software.
Secure Log-in - I would like HP to invest into single sign-on where you don't need to put in your user ID & password constantly. A push notification to a personal device would a great added feature.
Overall, the software is simple to understand and use. That said, most vendors have been slowly updating their user interfaces to HTML5 so that they have a clean updated look and feel. This is where KACE falls short in that the UI is great for a packaged software 10 years ago. This isn't a major limitation as the software is really meant primarily for technology users.
KACE does exactly what you need it to do, it maintains your computer environment. You can set patch schedules, inventory computers, setup software catalogs; basically everything you need to ensure the computers on your network are being actively managed. This is all with little need for constant configuration or updating the setup.
For our size organization, KACE offered a more complete solution that was easier to understand and deploy when compared to Ivanti. It was also more affordable to get the features we wanted. Ivanti might be more appropriate in a larger environment. You would definitely need someone that was primarily dedicated to run behind Ivanti.
HP Asset Manager is definitely enterprise grade, whereas the other asset Management programs I have are specific to either one industry or a smaller locations that might not need the deep analysis & reporting functionalities & tools that are provided by HP. The cost is indeed higher than other programs like Fox Graphic Tracker (Internal Software) and Samange that I have used in the past, but for a large enterprise with multiple ongoing projects, HP Asset Manager is the way to go !
The time savings on Windows patching through the KACE SMA alone has helped us in saving hundreds of technician hours.
Ticket tracking through the KACE SMA has reduced the amount of calls to our helpdesk asking about the status of a ticket.
The tracking of licensed software through the KACE SMA has kept us in compliance and saved time from having to run around and look to see where the software is installed.
HP Asset Manager is great for compliance purposes. We know we have all the licenses in place when needed for upgrades or yearly reviews. Saves us times.
Ability to track & print reports saves PMs time in quartely reviews.
Great way to prepare for any presentations by the use of analytical tools which saves us money in investing in other software for presentation purposes.
