JW Player vs. Niche Private Media Channel (discontinued)

I think they do a great job of converting a video into various formats (file/size) that will accommodate a variety of devices. From computer to phone to tablet, it streams really nice with little or no latency. I would really, really like to see an easy way to add clickable text and links to the video (in a similar fashion to how YouTube does it).

Incentivized

I'm not sure what the average user is looking for, but I can imagine a number of scenarios for which the platform offers a very flexible hosting service for a variety of users, with plenty of bells and whistles, for a reasonable costs that can protect content while offering a good interface between the publisher and their viewers.

• Delivers the video/podcast in the best manner it can - streaming cleanly.
• It automatically converts the video in various delivery formats for different devices.

Incentivized

• Niche customer support is second to none. They are always there when we need help
• The high quality video streaming is accessable world wide without the need to download software. Which is very important in our industry.
• The ability to combine video with attachments and secure encryption sets Niche apart.

• I could use a little more info on some of the videos. an info panel with things like, for example, bitrate would be helpful.
• Our previous video player had a publish to YouTube button - so that with one button it took care of a whole other channel. That would be nice to see.
• I'll be honest, i don't really have a lot of points here. In my experience, it's a solid, all-around well built platform.

Incentivized

• To get time stamps right in viewership analytics, time stamps appear to be delayed by 6 hours (I am -6 hours from UTC)
• Improve comments section to reflect actual dates, it says "about a year ago" when it is November 2015 (last month).

Incentivized

Just made the decision to renew given demonstrated improvements being made to the platform to expand compatibility for its player use on devices such as Apple TV, as well as improvements made recently to its JW Platform Dashboard

Incentivized

We really like the service

Reliability and compatibility on a majority of platforms. Would have received a 10 except recent versions of browsers such as Firefox are now defaulting against Flash components and thus prompting approval from users BEFORE loading which is a HUGE obstacle to an effective user experience thus creating concerns by end-users unnecessarily and risking that they will NOT accept the prompts, thus leaving unable to view video content hosted using the JW Player. Assurances by JW support suggest they will resolve this, so we'll see...

Incentivized

Because 10 is the best.

Support is reasonable. I from time to time have made suggestions on improvements that would be nice to see (like the ability to have a clickable link within the video - that is easy to create, without tons of coding) and it seems as though I never see it happen or get much response to "suggestions" to upgrade the software. The good news, other than a few things as I mentioned above, overall, I don't have many "technical issues" in the platform, which is a good thing. On occasion, I have seen some "issues" with the delivery of the video, but it has been pretty scarce. So it is dependable.

Incentivized

Immediate response from a knowledgeable rep - not a tier 1 automaton reading a script. I can, and have, reached them at all hours by phone, by chat, or by email. Responses are under 24 hours and frequently less than 1. And stuff gets DONE! I see things I request in almost every monthly release.

It was direct and personal, aimed at solving the immediate task at hand while instructing me how the channel as a whole works in the process.

One of the primary features promoted by JW Platform is its SEO definition. However, there did not seem to be a way to integrate that data to our platform if selected thus only leaving the benefits of that data to be established on the individual video page hosted by JW Platform, which isn't useful in the end to the client value we are trying to deliver for our VideoproFile.net solution

Incentivized

No, the support at Niche Video Media was very helpful during set up.

JW Player is the most widely used internet video player out there, so it was an easy choice for us to trust JW with our video content and delivery. What impressed me most was their hunger to improve and satisfy our business needs. Many of their competitors weren't nearly as interested in our bottom line as they were in their own

Incentivized

I looked at Wistia. I did not like that there was no way to call them. They answered all my questions via email and several times didn't even answer the question that I asked in the email. I had to write 3 times to try and get an answer 1 question. There was not a payment interface that worked with their hosting. I would have had to go to another company. Ruduzku: they appeared to have too much of their own branding on the course pages. Other companies: took a percentage of video sales and appeared to do marketing or sent my customers to other competitors. I did not need anyone to do my marketing. I read a ton of reviews for other companies. I picked Niche Video based on a single comment from a user who said they used it at their community college. That seemed to be a model that would work well for what I wanted to do. Then I approached them and had a demo and again I saw they actually answered their phones

• JW Player has was less expensive (without sacrificing quality) than our previous video platform so the ROI was instant.
• We were easily able to add a variety of video advertising options including pre-roll, mid-roll and post-roll.
• The quality and consistancy of the look of the video has enabled us to grow our video views by well over 100% since starting with JW.

Incentivized

• Our impact is operational efficiency/employee efficiency. We don't need to upload a video in Dropbox and download and review for each person, and approve, follow-up on 100+ emails. This channel helps to keep all the internal communications review process in one place.
• Obviously, The channel help us with the security risk, we can't afford to let the video go out of the channel while it is in progress.