ADP TotalSource vs. Justworks

ADP TotalSource

76 Reviews and Ratings

Justworks

92 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
ADP TotalSource	Score5 out of 10	N/A	ADP TotalSource is a professional employer organization (PEO) that provides strategic HR outsourcing. It includes services and technology to manage employee benefits, payroll, compliance, risk management, safety, and recruiting. Users have access to an online portal for things like self-service reporting, generating pay statements, and managing applicant resumes/interviews. Help from the service center and industry experts is available by phone.	N/A
Justworks	Score5.7 out of 10	N/A	Justworks offers a platform for payroll, benefits, compliance support, with HR tools. As a Professional Employer Organization (PEO), Justworks offers PEO solutions that can bundle payroll, compliance, HR, and benefits under the Justworks umbrella, and help to administer employment-related responsibilities on the user's behalf. With Justworks' group buying power, customers can get access to PEO health insurance and other perks at more affordable rates. The vendor states that as a…	$59 per month per user

Pricing

ADP TotalSource

Justworks

No answers on this topic

Basic: $59
per month per user
Plus: $99
per month per user

Pricing Offerings
ADP TotalSource	Justworks
Free Trial
No	No
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	No

No setup fee

No setup fee

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Community Pulse
Key User Insights
	ADP TotalSource	Justworks
Considered Both Products	ADP Wallace Santos CEO (Chief Executive Officer) in Corporate at MAINGEAR (Computer Hardware, 11-50 employees) Chose ADP TotalSource We moved over to Justworks and we're very happy. The on-boarding process was easy, the online platform is easy and it's half the cost of TotalSource. Incentivized Helpful? Verified User Chose ADP TotalSource [I think that] all other options are about 100X better than ADP TotalSource. [I also think] ADP TotalSource is too comfortable and thinks they don't need to improve to be competitive. However, the reality is, competition is eating up their market. Some ADP staff, in particular, … Incentivized Helpful?	Justworks Jackie Bassett CEO in Corporate at Sealed Speed (Hospital & Health Care, 11-50 employees) Chose Justworks Our review of alternatives concluded that ADP TotalSource is too expensive, too complex and lacks transparency, even for large companies. TriNet was much better, but post-acquisition it too has become less agile. Paychex isn't as comprehensive. There are literally dozens of … Incentivized Helpful? Lonnie deMarco HR Operations Advisor / Fractional HR / Talent Aquisition in Human Resources at Greenworks Lending (Financial Services, 11-50 employees) Chose Justworks ADP was our previous PEO and, in my experience, they were old, clunky and never got back to us. In my opinion, the customer service was non-existent. Insperity was out of our budget but I think it is a good product. Paychex Flex was similar and I like their product for … Incentivized Helpful? Verified User Chose Justworks Justworks is a much simpler platform with better pricing. I remember ADP's cost was tied to a certain percentage of the total payroll, which is not ideal if you have highly compensated employees. Though ADP offered more ancillary benefit options and group employee discounts, … Incentivized Helpful? Verified User Chose Justworks ADP was too manual and required too much back and forth to get set up, Vensure and Sequoia One never replied in a timely manner. Incentivized Helpful? Verified User Chose Justworks Justworks cost less administratively and offered better medical insurance options for the price. Incentivized Helpful? Verified User Chose Justworks I find the user experience on JustWorks to be far better than ADP and TriNet. And the employee support wins hands down as well Incentivized Helpful? Mike Englert Principal in Finance and Accounting at Eighty2degrees Design Studio (Design, 1-10 employees) Chose Justworks Justworks is a lot more user-friendly and their customer support is way better! Incentivized Helpful?
	Would buy again
	15% Would buy again 2 Answers	88% Would buy again 21 Answers
	Delivers good value for the price
	27% Delivers good value for the price 3 Answers	95% Delivers good value for the price 21 Answers
	Happy with the feature set
	31% Happy with the feature set 4 Answers	92% Happy with the feature set 22 Answers
	Lived up to sales and marketing promises
	17% Lived up to sales and marketing promises 2 Answers	89% Lived up to sales and marketing promises 17 Answers
	Implementation went as expected
27% Implementation went as expected 3 Answers	100% Implementation went as expected 19 Answers

User Ratings
	ADP TotalSource	Justworks
Likelihood to Recommend	1.0 (16 ratings)	4.5 (58 ratings)
Usability	- (0 ratings)	4.8 (2 ratings)
Support Rating	3.3 (3 ratings)	9.7 (8 ratings)

User Testimonials
	ADP TotalSource	Justworks
Likelihood to Recommend	ADP No answers on this topic	Justworks Justworks is a competitively priced product for small businesses and start-ups and, in my opinion, offers a better product and better customer service than larger PEOs competing in the same small-buisiness space (ex. ADP). I believe Justworks would work well for companies up to 200 employees; after that, I believe a bigger PEO may provide an enterprise solution better suited for a larger company (and their HR reporting needs) Incentivized Lonnie deMarco HR Operations Advisor / Fractional HR / Talent Aquisition Read full review
Pros	ADP Payroll was easy to learn and use with time tracking in a short time frame Tracking team members request offs and approving them were very easy Customizing reports for specific periods of time. This made is very easy for end of year tracking for total hours worked and total dollars paid. Incentivized Tiffany Consalvo Practice Administrator Read full review	Justworks No answers on this topic
Cons	ADP No answers on this topic	Justworks JustWorks couldn't accurately track our PTO. We use an accrual system that maxes out at 88 hours. We incentivise our employees with additional PTO hours based off of goals met. The JustWorks platform allowed our employees to accrue far more PTO than what was offered. They didn't have a feature that offered a Cap and accrual. When using the JustWorks reports for 401K, if not using their integrated 401K provider, the reports give you every employee regardless of whether or not they contribute. This makes it difficult when adding the contributions in separately. JustWorks tracks historical data for employees. Whenever there is a salary change made, it keeps track. However, it shows a salary adjustment made on the day they are entered into JustWorks which can be very confusing. We switched from another PEO mid year and it looked like I made salary changes on the beginning date. This made it difficult to differentiate an actual salary adjustment. Incentivized Jessica Oliver, PHR Manager of Human Resources Read full review
Usability	ADP No answers on this topic	Justworks No answers on this topic
Support Rating	ADP ADP is a great HR solution for most organizations. It is truly all-in-one. I rated it a 7, because of the issues we experienced during implementation and the high cost of service when issues do arise. Incentivized Cameron Walker Sales Representative Read full review	Justworks Justworks offers many different options for customer service. You can contact them via email, phone or Slack. They are quick to resolve issues and if your Account Manager is out of office, they have other Managers covering your account who are knowledgable and ready to support. They also have an office in New York, which makes their support even more localized. Incentivized Christina Caruso HR Manager, Americas Read full review
Alternatives Considered	ADP No answers on this topic	Justworks No answers on this topic
Return on Investment	ADP No answers on this topic	Justworks We're still new to Justworks, but for nearly everyone on our team, this is the dealmaker. Benefits plans are worth more than salaries to the best hires.In fact, part of the process we used to choose Justworks was to send their offering, in advance, to our team to approve of, first. Dealmaker for great hires! Financial security for their families! Compliance management. Incentivized Jackie Bassett CEO Read full review
ScreenShots		Justworks Screenshots