ADP TotalSource

ADP TotalSource

76 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
ADP TotalSource	Score4.9 out of 10	N/A	ADP TotalSource is a professional employer organization (PEO) that provides strategic HR outsourcing. It includes services and technology to manage employee benefits, payroll, compliance, risk management, safety, and recruiting. Users have access to an online portal for things like self-service reporting, generating pay statements, and managing applicant resumes/interviews. Help from the service center and industry experts is available by phone.	N/A

Pricing

ADP TotalSource

No answers on this topic

Pricing Offerings
ADP TotalSource
Free Trial
No
Free/Freemium Version
No
Premium Consulting/Integration Services
No

No setup fee

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Community Pulse
Key User Insights
	ADP TotalSource
Considered Both Products	ADP Verified User Chose ADP TotalSource Let's just say ADP TotalSource's sales team is top-notch. They make promises that are, in my experience, just not kept in any shape or form. I would highly recommend Rippling if you are looking for easy to use, modern tech. Incentivized Helpful? Verified User Chose ADP TotalSource ADP Run is great! I would switch back in a heartbeat. It is not a "one stop shop" as far as HR goes - it has payroll, legal, time and attendance, etc. but TotalSource is supposed to also have a benefits component, OSHA/short term disability assistance, etc. but it has not been … Incentivized Helpful? Verified User Chose ADP TotalSource Workforce now is easier to use! TotalSource has a lot of quirks in it that are totally unnecessary. It's as if they took Workforce Now and adding all these different codes and features to call it TotalSource. However, upon logging in, TotalSource looks and operates basically … Incentivized Helpful? Verified User Chose ADP TotalSource [I think that] all other options are about 100X better than ADP TotalSource. [I also think] ADP TotalSource is too comfortable and thinks they don't need to improve to be competitive. However, the reality is, competition is eating up their market. Some ADP staff, in particular, … Incentivized Helpful? Verified User Chose ADP TotalSource ADP TotalSource was selected over other competitors because it fit our needs when we were hundreds of employees. However, these days we have thousands globally and this number changes every day so it is quickly becoming a solution we can not rely on, especially compared to all … Incentivized Helpful? Tiffany Consalvo Practice Administrator in Human Resources at Gilbertsville Veterinary Hospital (Veterinary, 11-50 employees) Chose ADP TotalSource Software to software is comparative to isolved in regards to functionality. It is a little more visually appealing than isolved. However, is it a much better performer than Paychex Flex. Incentivized Helpful? Verified User Chose ADP TotalSource We used to use ADP for salaries, and it was great--a much better experience than ADP TotalSource. Incentivized Helpful? Cameron Walker Sales Representative in Sales at World Fuel Services (Oil & Energy, 10,001+ employees) Chose ADP TotalSource ADP is more robust and user friendly solution compared to Paycom. Using Paycom would have required sourcing additional vendors to meet our HR needs. ADP provided more functionality and overall was a better fit for our organization despite the higher price tag. Incentivized Helpful? Wallace Santos CEO (Chief Executive Officer) in Corporate at MAINGEAR (Computer Hardware, 11-50 employees) Chose ADP TotalSource We moved over to Justworks and we're very happy. The on-boarding process was easy, the online platform is easy and it's half the cost of TotalSource. Incentivized Helpful? Verified User Chose ADP TotalSource At the moment, we have not investigated any of the products available in the drop-down list provided. However, we have evaluated some other (unavailable) products and have been intrigued by the potential decrease in fees along with the potential for a much more "rich" benefit … Incentivized Helpful? Verified User Chose ADP TotalSource We use ADP simply to to track pay for employees. We really like more of the functionality of Workday as it is really easy to import org charts and track performance. The graphics and appearance of these sections are also really nice! We also use Workday to track time off as it … Incentivized Helpful? Verified User Chose ADP TotalSource ADP is significantly more "corporate" than BambooHR or Workable. Which is to say that it is an extremely simple solution, with basic interface design; that gets the job done well nearly every time. It doesn't sport the recruiting capabilities that Workable comes standard with … Incentivized Helpful?
	Would buy again
	15% Would buy again 2 Answers
	Delivers good value for the price
	27% Delivers good value for the price 3 Answers
	Happy with the feature set
	31% Happy with the feature set 4 Answers
	Lived up to sales and marketing promises
	17% Lived up to sales and marketing promises 2 Answers
	Implementation went as expected
27% Implementation went as expected 3 Answers

Best Alternatives
	ADP TotalSource
Small Businesses	Justworks Score5.7 out of 10
Medium-sized Companies	Justworks Score5.7 out of 10
Enterprises	No answers on this topic
All Alternatives	View all alternatives

User Ratings
	ADP TotalSource
Likelihood to Recommend	1.0 (16 ratings)
Support Rating	3.3 (3 ratings)

User Testimonials
	ADP TotalSource
Likelihood to Recommend	ADP I would not use this company for anything. [I believe my] employees [absolutely] hate the software and there are constantly glitches in the software which occur every payroll run, benefits enrollment, etc. [I have spent] large amounts of time on the phone with outsourced customer support[,] so think twice when comparing [the] cost to other providers. [I feel] you [will] need someone full time to deal with all of their issues. We are currently in the process of setting up another PEO company. The amount of money and time to implement ADP has been a huge loss. Verified User Read full review
Pros	ADP Payroll was easy to learn and use with time tracking in a short time frame Tracking team members request offs and approving them were very easy Customizing reports for specific periods of time. This made is very easy for end of year tracking for total hours worked and total dollars paid. Incentivized Tiffany Consalvo Practice Administrator Read full review
Cons	ADP Customer service is horrible Follow up takes 7-10 days, and requires multiple inquiries from you, the client The promised "dedicated team" doesn't exist Onboarding is confusing to new hires Explanation of benefits to new hires is useless and must be done in office, thereby negating any value. They should not provide handling UI claims as as service. They have no ability to actually meet deadlines. Verified User Read full review
Support Rating	ADP ADP is a great HR solution for most organizations. It is truly all-in-one. I rated it a 7, because of the issues we experienced during implementation and the high cost of service when issues do arise. Incentivized Cameron Walker Sales Representative Read full review
Alternatives Considered	ADP At the moment, we have not investigated any of the products available in the drop-down list provided. However, we have evaluated some other (unavailable) products and have been intrigued by the potential decrease in fees along with the potential for a much more "rich" benefit plan. We can't speak to the level of customer service observed by current clients, only to apparent cost savings. Incentivized Verified User Read full review
Return on Investment	ADP It has cost us more money from a financial aspect and then taken away my main/other job duties because I have to focus all of my time on ADP TotalSource and basically fixing errors that happen weekly/every time an employee is added or terminated (which is more than the normal company due to the nature of our business). Verified User Read full review
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