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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Jotform

    Score8.5 out of 10
    N/AJotform Enterprise is a digital workspace productivity tool that provides a platform for organizations. The aim of Jotform Enterprise is to give companies an easy-to-navigate tool that makes reaching out to customers, collaborating with coworkers, and collecting e-signatures and data a more seamless process. Jotform Enterprise strives to enable companies to make data-driven decisions without compromising when it comes to quality and security. It doesn’t matter what type of…

    $0

    Zoho Forms

    Score7.9 out of 10
    N/AZoho Forms is an online form builder that lets users create mobile-ready online forms. Forms can be shared with select users via email, or via a public link. This solution includes a drag-and-drop form builder that is responsive on all mobile devices. Zoho Forms also offers native mobile applications for iOS and Android devices. According to the vendor, key benefits include: A web and mobile form builder. Drag and drop fields to add them to…

    $0

    per month

    Pricing
    JotformZoho Forms
    Editions & Modules
    Free
    $0.00
    Bronze
    $34.00
    Monthly
    Silver
    $39.00
    Monthly
    Gold
    $99.00
    Monthly
    Enterprise
    Custom
    Free
    $0
    per month
    Basic
    $10
    per month
    Standard
    $25
    per month
    Professional
    $50`
    per month
    Premium
    $100
    per month
    Offerings
    Pricing Offerings
    JotformZoho Forms
    Free Trial
    YesYes
    Free/Freemium Version
    YesYes
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup fee$10 per month
    Additional Details—Contact support@zohoforms.com to try out our paid plans.
    More Pricing Information
    Community Pulse
    JotformZoho Forms
    Considered Both Products
    Jotform
    Chose Jotform
    Jotform did far better than these two other options in a few ways. Firstly, Zoho while being cheaper, it didn't offer as much and was very buggy and had errors. HubSpot worked well but the price for the plans is very high for the amount I needed leaving Jotform, good pricing …
    Incentivized
    Chose Jotform
    We researched several different form builders, and JotForm took the cake in the end. We really liked all of the form building options they gave, and it also was vitally important that we are able to accept payment for orders, which JotForm gives. While the support wasn't as …
    Incentivized
    Chose Jotform
    JotForm has greater customization in its fields, and more field options and add-ons available. Again, the ability to setup form tables really makes the software easier to use when it comes to replicating paper forms. Plus, JotForm has a great free tier allowing you to get …
    Incentivized
    Chose Jotform
    Jotform worked better with the specific pieces of software we already use and can natively integrate with them, making it quick and easy to share and store data we collect. The pricing plan also worked well with our specific use cases and seems like it would scale efficiently …
    Incentivized
    Zoho
    Chose Zoho Forms
    Zoho Forms I found to be more affordable (free tiers works for many businesses). They offered solutions that fit the need & didn't limit features like some of the other services trying to upsell. Jotform offers a lot more add-on features or widgets and has an interesting …
    Incentivized
    Key User Insights
    Would buy again
    97%
    Would buy again
    140 Answers
    No answers on this topic
    Delivers good value for the price
    93%
    Delivers good value for the price
    115 Answers
    No answers on this topic
    Happy with the feature set
    98%
    Happy with the feature set
    141 Answers
    No answers on this topic
    Lived up to sales and marketing promises
    95%
    Lived up to sales and marketing promises
    96 Answers
    No answers on this topic
    Implementation went as expected
    96%
    Implementation went as expected
    127 Answers
    No answers on this topic
    Features
    JotformZoho Forms
    Survey Format & Appearance
    Comparison of Survey Format & Appearance features of Jotform and Zoho Forms
    Feature
    Jotform
    8.0
    143 Ratings
    0% above category average
    Zoho Forms
    -
    Ratings
    Survey templates8.6122 Ratings00 Ratings
    Themes7.4129 Ratings00 Ratings
    Custom logo/branding8.1135 Ratings00 Ratings
    Survey Content
    Comparison of Survey Content features of Jotform and Zoho Forms
    Feature
    Jotform
    7.6
    135 Ratings
    11% below category average
    Zoho Forms
    7.0
    10 Ratings
    19% below category average
    Changes to live survey7.6114 Ratings6.09 Ratings
    Question design help7.5111 Ratings00 Ratings
    Multiple question types7.7132 Ratings8.010 Ratings
    Survey Logic
    Comparison of Survey Logic features of Jotform and Zoho Forms
    Feature
    Jotform
    7.3
    111 Ratings
    12% below category average
    Zoho Forms
    7.0
    9 Ratings
    16% below category average
    Survey logic flexibility7.3111 Ratings7.09 Ratings
    Survey Reporting & Analytics
    Comparison of Survey Reporting & Analytics features of Jotform and Zoho Forms
    Feature
    Jotform
    7.5
    137 Ratings
    8% below category average
    Zoho Forms
    6.9
    10 Ratings
    17% below category average
    Response tracking7.6128 Ratings7.010 Ratings
    Data export7.9130 Ratings9.48 Ratings
    Standard reports7.7116 Ratings7.510 Ratings
    Custom reports7.4108 Ratings4.09 Ratings
    Analytics7.2102 Ratings6.510 Ratings
    Survey Administration & Security
    Comparison of Survey Administration & Security features of Jotform and Zoho Forms
    Feature
    Jotform
    7.4
    112 Ratings
    16% below category average
    Zoho Forms
    6.0
    10 Ratings
    37% below category average
    Access controls7.4108 Ratings6.010 Ratings
    Compliance7.5102 Ratings00 Ratings
    Survey Distribution
    Comparison of Survey Distribution features of Jotform and Zoho Forms
    Feature
    Jotform
    7.1
    84 Ratings
    14% below category average
    Zoho Forms
    7.0
    10 Ratings
    16% below category average
    Vendor-offered crowdsourcing7.066 Ratings00 Ratings
    Respondent restrictions7.184 Ratings7.010 Ratings
    Best Alternatives
    JotformZoho Forms
    Small Businesses
    Zoho Forms
    Score7.9 out of 10
    Jotform
    Score8.5 out of 10
    Medium-sized Companies
    Qualaroo
    Score6.1 out of 10
    Qualaroo
    Score6.1 out of 10
    Enterprises
    QuestionPro
    Score10 out of 10
    QuestionPro
    Score10 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    JotformZoho Forms
    Likelihood to Recommend
    8.8
    (163 ratings)
    6.5
    (10 ratings)
    Likelihood to Renew
    9.4
    (7 ratings)
    -
    (0 ratings)
    Usability
    9.4
    (109 ratings)
    10.0
    (2 ratings)
    Support Rating
    7.4
    (81 ratings)
    10.0
    (2 ratings)
    Implementation Rating
    8.9
    (3 ratings)
    -
    (0 ratings)
    Ease of integration
    9.1
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    JotformZoho Forms
    Likelihood to Recommend
    Jotform
    We use it for mostly community surveys and I absolutely prefer it over any other survey program out there. It is easy to create, easy to understand and easy to navigate. I love the QR code option it creates for you to share your form/ survey with others. It really is the best out there!
    Read full review
    Zoho
    Zoho Forms is great for customer surveys, collection of data, onboarding clients, instances where you need a signature. Might be less appropriate for some businesses depending upon branding messages. Zoho Forms has some disclaimers that appear on forms i.e. not to enter personal information, credit cards, passwords, etc. so depends upon the intent & purposes of the form data collection, whether it would be a solution that would fit every business model.
    Incentivized
    Read full review
    Pros
    Jotform
    • Gathers information on my clients
    • Gathers and organizes information on my prospects
    • Enables my Team to use the form I create as a Template so they don't have to re-create it which saves them valuable time.
    • Educates clients about the benefit of supplementation
    • Educates my prospects
    Read full review
    Zoho
    • Its feature of sending alerts in real time is my favorite feature. Whenever someone fills an inquiry form, I get alert immediately.
    • It has a mobile app also which makes this software usable at anytime and anywhere.
    • It's a cloud based application so users don't need so save anything on their system and they don't need to be dependent on their system. They can access their forms from any system.
    Incentivized
    Read full review
    Cons
    Jotform
    • The price is too high for casual users like myself
    • The automation took some time to figure out (that's understandable)
    • Making the forms look uniform took a lot of time to setup
    • Some parts like the approval emails, notification emails can be confusing
    Incentivized
    Read full review
    Zoho
    • Zoho Forms could improve if the Super Admin had access to view all reports from org users, not just view the name
    • Audit history tracking needs to be extended, many of our older forms show no history past the creation date
    Incentivized
    Read full review
    Likelihood to Renew
    Jotform
    I need this software to run my business, it's built around it.
    Incentivized
    Read full review
    Zoho
    No answers on this topic
    Usability
    Jotform
    As a seasoned user who relies on seamless online forms for a multitude of purposes, I can confidently attest that JotForm has not only simplified the form creation process but has also elevated it to new heights.JotForm's interface is a masterpiece of intuitive design. Even if you're a newcomer to the world of online form creation, the platform's user-friendly layout will have you crafting professional-grade forms in no time.
    Incentivized
    Read full review
    Zoho
    The user interface and user experience is outstanding, seems like a lot of hard work has been put into it by the design, development and product teams. The fonts used are optimal, the icons and menu bars are well placed, the colors are very friendly to the eye and the standard white background is beautifully adjusted to the user expectations. The sliders are well designed and you can easily find whatever menu/option/feature you are looking for without much hassle.
    Incentivized
    Read full review
    Support Rating
    Jotform
    I honestly have not used the support feature with Jotform. From what I can see when I look information up, everything I want to do something that I can't figure out myself it seems to not be a possible solution or edit that Jotform is currently capable of.
    Incentivized
    Read full review
    Zoho
    So far we have not faced any issue while using the software but our customer journey has been breathtaking so far, which obviously i am expecting, should be the case of the support of Zoho Forms as well. However we have explored their support channels; you can easily find the contact us form in the profile slider and there are other resources available with a single click like Help Menu, What's New Menu, Blogs and Forums. However i could not find any live chat or support with the Free version.
    Incentivized
    Read full review
    Implementation Rating
    Jotform
    the most valuable things that Jotform give free trial, so the resistant users can get the experiences of the easiness and more handling to the digital things
    Incentivized
    Read full review
    Zoho
    No answers on this topic
    Alternatives Considered
    Jotform
    Typeform is better hands down [in my opinion]. It's not even a comparison as [I feel] JotForm doesn't work properly and [from my experience I think] their support is very problematic. I would suggest using Typeform or using GravityForms as an alternative to JotForm. Whatever you do, [I feel you shouldn't] depend on JotForm for something that is important to your business or research project.
    Read full review
    Zoho
    Zoho Forms is just as good as Google Forms. I believe that ZF is easier to use. I have not used GF as extensively as ZF. I will be evaluating GF in the very near future. I selected ZF mainly because it easily integrates with its own Zoho applications quickly and with very little difficulty.
    Incentivized
    Read full review
    Return on Investment
    Jotform
    • It saved me time. Within minutes I was able to create and share forms to collect demographic data.
    • While struggling to use another software, I thought of Jotform and it was able to assist me with collating the data I had to confirm results previously obtained.
    • I could not easily identify what new information was provided in a resubmission by a respondent.
    Read full review
    Zoho
    • All positive. Zoho Forms is just another tool from the Zoho toolbox that adds value for us.
    • ROI is hard to say since we are a Zoho One user. Providing an amazing customer experience is what we strive for and this tool is part of that customer experience. It may have a small effect within our internal process but it is a customer facing and customer interaction point/application so it is crucial that it performs optimally.
    Incentivized
    Read full review
    ScreenShots

    Jotform Screenshots

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    Zoho Forms Screenshots

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