Jotform

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Jotform
Score 8.5 out of 10
N/A
Jotform Enterprise is a digital workspace productivity tool that provides a platform for organizations. The aim of Jotform Enterprise is to give companies an easy-to-navigate tool that makes reaching out to customers, collaborating with coworkers, and collecting e-signatures and data a more seamless process. Jotform Enterprise strives to enable companies to make data-driven decisions without compromising when it comes to quality and security. It doesn’t matter what type of…
$0
Pricing
Jotform
Editions & Modules
Free
$0.00
Bronze
$34.00
Monthly
Silver
$39.00
Monthly
Gold
$99.00
Monthly
Enterprise
Custom
Offerings
Pricing Offerings
Jotform
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
No
Entry-level Setup FeeNo setup fee
Additional Details
More Pricing Information
Features
Jotform
Survey Format & Appearance
Comparison of Survey Format & Appearance features of Product A and Product B
Jotform
8.0
Ratings
0% above category average
Survey templates8.60 Ratings
Themes7.40 Ratings
Custom logo/branding8.10 Ratings
Survey Content
Comparison of Survey Content features of Product A and Product B
Jotform
7.6
Ratings
11% below category average
Changes to live survey7.60 Ratings
Question design help7.50 Ratings
Multiple question types7.70 Ratings
Survey Logic
Comparison of Survey Logic features of Product A and Product B
Jotform
7.3
Ratings
12% below category average
Survey logic flexibility7.30 Ratings
Survey Reporting & Analytics
Comparison of Survey Reporting & Analytics features of Product A and Product B
Jotform
7.5
Ratings
8% below category average
Response tracking7.60 Ratings
Data export7.90 Ratings
Standard reports7.70 Ratings
Custom reports7.40 Ratings
Analytics7.20 Ratings
Survey Administration & Security
Comparison of Survey Administration & Security features of Product A and Product B
Jotform
7.4
Ratings
16% below category average
Access controls7.40 Ratings
Compliance7.40 Ratings
Survey Distribution
Comparison of Survey Distribution features of Product A and Product B
Jotform
7.1
Ratings
14% below category average
Vendor-offered crowdsourcing7.00 Ratings
Respondent restrictions7.10 Ratings
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Jotform
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User Ratings
Jotform
Likelihood to Recommend
8.8
(0 ratings)
Likelihood to Renew
9.4
(0 ratings)
Usability
9.4
(0 ratings)
Support Rating
7.4
(0 ratings)
Implementation Rating
8.9
(0 ratings)
Ease of integration
9.1
(0 ratings)
User Testimonials
Jotform
Likelihood to Recommend
With a vast selection of pre-designed templates to choose from, ranging from event registrations to customer feedback surveys, JotForm caters to a broad spectrum of needs. Each template is fully customizable, allowing you to align the form's aesthetics with your brand identity effortlessly. JotForm has arrived to streamline and elevate your processes to a whole new level.
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Pros
  • The ease of use is my favorite part of the Jotform. You don't have to be an IT guru to use it, but the results of your creation will surely make people think you are.
  • Jotform keeps all my event request organized and accurate.
  • Editing forms is done with ease.
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Cons
  • I would love for Jotform to offer an a la carte for some of the products like maybe we pay for more form views and submissions but not all the other stuff.
  • Flexibility in css.
  • More options in the name field, maybe I want the last name first or for it to be a full one entry box.
  • A phone number entry field.
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Likelihood to Renew
It's exceptional software
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Usability
It is very user-friendly and intuitive. The interface is very simple and straightforward. The elements are easily accessible even without having any prior knowledge of the interface. The customer support is incredibly awesome. They respond to you within 24-48hrs tops. They also provide a list of questions and answers that have already been asked.
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Support Rating
Their support is truly awful and negligent [in my opinion]. It's rare for me to get so mad as to write a review about it but given what we do, I think it's necessary to document it. We work in mental health and having client data [transmitted] through the API correctly can be a matter of life and death for someone in crisis. We have had repeated issues with this in JotForm and reset the integration multiple times and yet it continues. [In my experience] tags don't transmit, complete contacts are absent, or parts of data [are] missing despite being mapped. [Again, per my experience] their support will initially respond and then you hear nothing. It's been a huge issue and we are leaving them as a result. [I feel] it's truly infuriating and negligent.
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Implementation Rating
Had to opt for Jotform to open in a separate window for some of my phones as being intergrated into my own site caused restricted viewing problems on some devices like mobiles.
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Alternatives Considered
Compared to Google and Microsoft, Jotform has a lot more features. I particularly love the e-signature because it makes the form feel more trustworthy for our team.
When compared to the other form builders, it is frankly too expensive for us to use them, while Jotform has just enough features for casual users like us.
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Return on Investment
  • It saved me time. Within minutes I was able to create and share forms to collect demographic data.
  • While struggling to use another software, I thought of Jotform and it was able to assist me with collating the data I had to confirm results previously obtained.
  • I could not easily identify what new information was provided in a resubmission by a respondent.
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ScreenShots

Jotform Screenshots

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