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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    JivoChat

    Score9.4 out of 10
    N/AJivoChat is a combined live chat, VoIP, and business messenging service that integrates with email, Facebook, or other tools via API to provide a means to conduct omnichannel communication with customers.N/A

    Smartsupp

    Score9.3 out of 10
    N/ACzech company Smartsupp offers a live chat tool with a free version. The paid versions include visitor tracking and recording, and agent performance statistics.

    $20

    per month

    Pricing
    JivoChatSmartsupp
    Editions & Modules
    No answers on this topic
    Ultimate
    $239
    per month
    Standard
    starting at $20
    per month 100 to 200 live chat conversations per month
    Pro
    starting at $30
    per month 100 to 800 live chat conversations per month
    Offerings
    Pricing Offerings
    JivoChatSmartsupp
    Free Trial
    NoYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeOptional
    Additional DetailsDiscount available for annual pricing.
    More Pricing Information
    Community Pulse
    JivoChatSmartsupp
    Considered Both Products
    JivoChat
    No answer on this topic
    Smartsupp
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    100%
    Would buy again
    7 Answers
    Delivers good value for the price
    No answers on this topic
    100%
    Delivers good value for the price
    7 Answers
    Happy with the feature set
    No answers on this topic
    100%
    Happy with the feature set
    7 Answers
    Lived up to sales and marketing promises
    No answers on this topic
    100%
    Lived up to sales and marketing promises
    7 Answers
    Implementation went as expected
    No answers on this topic
    100%
    Implementation went as expected
    7 Answers
    Features
    JivoChatSmartsupp
    Chat Analytics and Reports
    Comparison of Chat Analytics and Reports features of JivoChat and Smartsupp
    Feature
    JivoChat
    -
    Ratings
    Smartsupp
    8.2
    7 Ratings
    5% below category average
    Chat history and transcripts00 Ratings8.27 Ratings
    Chat reporting00 Ratings8.57 Ratings
    Chat and web analytics00 Ratings7.97 Ratings
    User Ratings
    JivoChatSmartsupp
    Likelihood to Recommend
    9.0
    (3 ratings)
    7.9
    (7 ratings)
    Usability
    -
    (0 ratings)
    8.1
    (7 ratings)
    User Testimonials
    JivoChatSmartsupp
    Likelihood to Recommend
    JivoChat
    JivoChat makes it really easy to communicate with customers. It is best for small and medium sales and customer support teams. The team members can even communicate between each other, so it has a use case outside of client facing communication. It has convenient (yet minimal) CRM features. It's a bit overkill for individual website owners, but definitely one of the best Chat Apps out there for teams.
    Incentivized
    Read full review
    Smartsupp
    No answers on this topic
    Pros
    JivoChat
    No answers on this topic
    Smartsupp
    No answers on this topic
    Cons
    JivoChat
    • There is a negligible number of candidates at the same time so, this application must use a large number of applicants if possible.
    • The quality of the internet should be good enough for its accurate working.
    Incentivized
    Read full review
    Smartsupp
    No answers on this topic
    Usability
    JivoChat
    No answers on this topic
    Smartsupp
    No answers on this topic
    Alternatives Considered
    JivoChat
    No answers on this topic
    Smartsupp
    No answers on this topic
    Return on Investment
    JivoChat
    • Increased Efficiency during the short period of our testing
    • Not having to manage or give access to many different communication channels to our team members
    • Faster responses for clients and prospective clients
    Incentivized
    Read full review
    Smartsupp
    No answers on this topic
    ScreenShots

    JivoChat Screenshots

    Screenshot of Communication in One PlaceScreenshot of Best customer experienceScreenshot of Team & Ticket