TrustRadius

Jiminny vs. Verint Real-Time Coaching and Wrap-Up Call Summaries

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Jiminny
Score 9.2 out of 10
N/A
Jiminny helps commercial teams maximize their revenue through conversation intelligence. Jiminnycan record, transcribe and analyze conversations, giving users access to customer insights and full visibility into performance. Jiminny also helps to turn great sales leaders into great sales coaches, enabling users to drive change across sales teams with the goal of building high performing revenue generating teams.N/A
Verint Real-Time Coaching and Wrap-Up Call Summaries
Score 0.0 out of 10
N/A
Verint® Real-Time Agent Assist™ is designed to analyze contact-center calls and desktop activities in real time and can automatically identify opportunities to guide interactions toward better outcomes for your customers and organization. When specified linguistic, acoustic, and application criteria are met, employees receive automated assistance and guidance in a centralized notification center—helping improve CX, reduce cost and handle time, decrease employee churn, and create a…N/A
Pricing
JiminnyVerint Real-Time Coaching and Wrap-Up Call Summaries
Editions & Modules
No answers on this topic
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Offerings
Pricing Offerings
JiminnyVerint Real-Time Coaching and Wrap-Up Call Summaries
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
JiminnyVerint Real-Time Coaching and Wrap-Up Call Summaries
Features
JiminnyVerint Real-Time Coaching and Wrap-Up Call Summaries
Conversation Intelligence Software Features
Comparison of Conversation Intelligence Software Features features of Product A and Product B
Jiminny
7.2
Ratings
10% below category average
Verint Real-Time Coaching and Wrap-Up Call Summaries
-
Ratings
Speech-to-Text Transcription7.10 Ratings00 Ratings
Keyword Detection6.90 Ratings00 Ratings
Sentiment Analysis7.80 Ratings00 Ratings
Speaker Diarization5.90 Ratings00 Ratings
Call Recording Playback8.60 Ratings00 Ratings
Call Summarization7.60 Ratings00 Ratings
Conversion Metrics5.90 Ratings00 Ratings
Keyword Search & Retrieval6.60 Ratings00 Ratings
Call Tagging6.90 Ratings00 Ratings
Integration with CRM Systems8.80 Ratings00 Ratings
User Ratings
JiminnyVerint Real-Time Coaching and Wrap-Up Call Summaries
Likelihood to Recommend
8.8
(0 ratings)
-
(0 ratings)
Usability
8.0
(0 ratings)
-
(0 ratings)
User Testimonials
JiminnyVerint Real-Time Coaching and Wrap-Up Call Summaries
Likelihood to Recommend
Jiminy is great for client-facing meetings where a download is not an easy request (i.e. you have to download zoom, etc. otherwise). Great for teams who coach regularly and want to keep details on each meeting for each and every client interaction.
Emily Traxler | TrustRadius Reviewer
Emily Traxler
VP of Customer Success
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Pros
  • Always turns up on time to calls.
  • Writes a detailed summary of what was discussed in the call, and lists the action points!
  • Helpful transcript to save watching the whole call again.
Verified User
Anonymous
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No answers on this topic
Cons
  • I can't think of any.
  • It has worked like a charm for us.
  • This tool rocks.
Verified User
Anonymous
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No answers on this topic
Usability
It is an intuitive user experience and overall pretty easy to navigate the platform. The embedded video recording for each video call is very useful, and the conversational intelligence elements that appear alongside, such as the themes and statistics are also very useful. You can easily navigate to the most important parts of calls, or the sections that you want to focus on.
Verified User
Anonymous
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Alternatives Considered
I haven't used tools similar to Jiminny as we have only ever renewed with them. I have put Hubspot down as they have a dialling/call tracking element which you can see in dashboards - but it is not as advanced as Jiminny.
Verified User
Anonymous
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No answers on this topic
Return on Investment
  • I think the main value sits in time saved rather than actual ROI
Verified User
Anonymous
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ScreenShots

Jiminny Screenshots

Screenshot of Jiminny integrates with an existing tech stack to capture the voice of an organization's prospects and customers, and analyze each conversation. Playback lets reps listen back to conversations and share snippets, and it introduces data-driven coaching to maximize team performance.Screenshot of Jiminny automatically scores all conversations through AI to help the user understand at scale where to improve rep performance, identify coaching opportunities and enhance every stage of the deal cycle.Screenshot of On Demand allows users to search by team, host, customer, transcribed words or phrases, call score, coach, deal value, and deal stage.Screenshot of Team Insights gives leaders a snapshot view of how their team is improving over time, drill into individual rep performance and identify coaching opportunities.Screenshot of The Jiminny mobile app allows users to access the Jiminny platform wherever, whenever. It empowers teams to maximize their coaching potential, deliver insights and drive increased revenue on the go.Screenshot of The Jiminny dashboard displays recent call recordings with what upcoming meetings the Jiminny Notetaker is scheduled to join, a company's live feed for playback activity, and what calls are trending this month.