ChiroTouch is cloud chiropractic software offering an integrated EHR software built for chiropractors, top to bottom. ChiroTouch is an integrated system for payment processing and insurance claims management.
$159
per month
Jane
Score 9.1 out of 10
N/A
Jane is a health and wellness practice management platform designed to be helpful now matter how a practice operates, from Jane Software headquartered in North Vancouver. It is available online and on any device, Jane offers branded online booking, beautiful scheduling, insurance management, customizable charting, online intake forms, patient reminders, integrated payment processing, and also supports online appointments (telehealth).
$54
per month per user
Pricing
ChiroTouch
Jane
Editions & Modules
ChiroTouch
$159.00
per month
Balance Plan
$54
per month per user
Base Plan
$79
per month + $35 per additional full license + $17.50 per additional half license
Thrive Plan
$99
per month + $40 per additional full license + $20 per additional half license
I found the software to be well-suited for our small chiropractic office, though I imagine it would work well for a larger practice, as well. I would not recommend switching to this system unless staff can add several weeks to their schedules to learn the system and get accustomed to the interface. I also wouldn't recommend this system to practices on a tight budget, as the most helpful features are only available at an extra charge.
Jane.app could be used for clinics with a single practitioner, or many. It is very easy to navigate, and requires minimal time to learn it's features. I really love this scheduling app over others specifically for me because I offer various modalities (massage therapy, personal training & reflexology) and there are forms for every modality (intake forms and charting forms), that enables me to customize for whichever modality I am using with a client. This is where I see Jane.app as a superior scheduling app for practitioners offering a variety of services. I also love how easy it is to integrate multiple clinics into one scheduling app. I run 2 clinics, and can have a schedule for each, with a simple click of a button. I can't think of a practitioner that wouldn't benefit from this app. I am not sure how cost compares amongst apps, but I find the basic version to be quite cost efficient, with even more features than I have even dabbled in yet
Jane.app has a wide variety of forms that you can view, edit and use for your clinic, which has been a huge time saver for me (I operate multiple modalities and require different forms for each)
Jane.app is incredibly simple for scheduling - from implementing your regular schedule, booking appointments, changing appointments, and booking time off. It's a very small learning curve and very seamless to utilize
Jane.app has a ton of reports that are vey useful in understanding what's working and what isn't in my clinic. From accounts receivable, to new clients booked, to client retention, the reports offer valuable information (from multiple avenues) that guide my decisions efficiently toward growth
When charting, I would love to be able to edit a chart afterward, without having to use an amendment.
I would like to be able to edit health history forms after I have signed off of them. Sometimes the client has discussed health issues during treatments that were not included on their HH, and I can't go back and just add on to form
This is really minor, but when I click on "clients," I would like to see the number of clients I have, instead of having to go right into reports
With the intense instruction from ChiroTouch team and easy contact with customer service, I would say that ChiroTouch is the easiest software we have ever used in this office. I can not speak highly enough about the customer service and training staff at ChiroTouch.
Sometimes we get weird error messages. We have been having a problem with our check-in computer and ChiroTouch hasn't been able to figure out the problem
Generally we never have problems with speed. If we have, it's been because we needed to perform software updates, and then it went back to working quickly.
Their IT support is actually not bad. The few times we've had technical issues, they've been able to solve it without a whole lot of hassle, and the techs seem knowledgeable. However, as for using the system they are not knowledgable at all. I usually get the impression when I ask a question they are basically just looking it up in a manual. On SEVERAL occasions I have asked a question and was told the system could not do what I was asking, only to later find the exact functionality myself, or to find an adequate work-around. It's clear they don't work with the software in any real-world way, and thus can't answer anything outside of the basics. I would rather spend a significant amount of my own time trying to figure something out than deal with their support personnel (though they do tend to be polite).
The particular person we were assigned was not very well versed in the software. Several things we asked about we were told we not possible, and then I later figure out how to do them by myself after getting to know the software. I guess that is what comes from trainers who use the system in theory but not in an actual office. They are basically reading off a script that guides you how to set things up, nothing more. If she didn't know the answer, she didn't research it, she just told us it wasn't possible. However, it was a multi-session training spread out over a couple weeks and they did walk you through all the basics. It does take a lot of customization, so this was appreciated. It would have been very intimidating to do without guided support sessions.
I have used ChiroTouch at three different companies. One was transitioning from Chiro8000 which is extremely out-dated and does not have nearly the capabilities of ChiroTouch. Another company was transitioning from old school paper charts and just a calendar program for scheduling. The third was transitioning from OfficeAlly, which is fairly rudimentary but super inexpensive (I think $30 a month) and actually has some functionality that ChiroTouch does not have! I was only part of the decision making process for purchasing ChiroTouch at one of these companies, and at the time I believe I looked at every software out there. We went to the Parker seminar in Las Vegas and looked at several of them at the trade show and did other demos for companies that were not there from home. The other software company we greatly considered was Eclipse. Unfortunately this was several years ago and I don't recall the exact pros and cons. What I realize now I should have pushed for was a trial version of the software before purchase. I asked and they said no. Now after having done other software integrations in other industries, I realize this is a big red flag. If a company won't let you take the software for a test drive, you know something is not right. The demo with ChiroTouch seemed very polished, but when we got the product it was anything but. It is still a decent system and has helped tremendously in all 3 offices I have used it. However, I think there is just not a whole lot of stellar competition out there, so they don't put much time and money into their system moving with the times. Sad to say, when I looked into systems 4 years ago or so, there wasn't anything all that great out there. I hope it has changed.
I like ClinicSense, but I mostly chose Jane because it allows me to easily integrate my other modalities into one scheduling app. ClinicSense felt geared more toward massage therapy speficially, where Jane as flexibility to add in now, and in the future
It's reliable, though occasionally has connectivity issues. Their support says it's our computing issue, not the software, but we don't have similar problems with other software. Definitely needs to be backed up daily. We use ChiroTouch's backup and it works well
Jane.app has allowed me to see reports on client retention, which prompts me to reach out to clients who haven't booked in awhile, increasing retention rate and customer satisfaction
Jane.app has saved me a ton of time, but having reports readily accessible, meaning I am not taking the time to go through my data and creating my own reports
Jane.app's reports provide me immediate feedback on number of appointments booked and new clients, which allows me to quickly and easily direct my focus on what is needed most - whether that's reaching out to current clients, or marketing to gain new clients, to coming up with a marketing plan to increase appointments booked. No time is wasted on actions that aren't important to my bottom line (which wasn't really clear to me before I had Jane and access to these reports)
