Ivanti Neurons for ITAM vs. USU IT Service Management

Ivanti Neurons for ITAM

23 Reviews and Ratings

USU IT Service Management

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Ivanti Neurons for ITAM	Score6.6 out of 10	N/A	Ivanti Neurons for ITAM consolidates IT asset data and lets users track, configure, optimize and strategically manage assets through the full lifecycle. The solution's configurable design helps users define and follow workflows or implement out-of-the-box processes.	N/A
USU IT Service Management	N/A	N/A	USU IT Service Management, formerly Valuemation, is an ITSM solution from German-headquartered company USU Software. It is offered as a central tool for enterprise service management across a company and a solution to automate processes across departments. It can manage complex service processes, on-premises or in the cloud, with tools to plan, operate and control IT using a range of mix-and-match modules and artificial intelligence (AI) applications.	N/A

Pricing

Ivanti Neurons for ITAM

USU IT Service Management

No answers on this topic

No answers on this topic

Pricing Offerings
Ivanti Neurons for ITAM	USU IT Service Management
Free Trial
No	No
Free/Freemium Version
No	No
Premium Consulting/Integration Services
Yes	No

Required

No setup fee

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Features

Ivanti Neurons for ITAM

USU IT Service Management

Comparison of IT Asset Management features of Ivanti Neurons for ITAM and USU IT Service Management
Feature	Ivanti Neurons for ITAM 9.2 2 Ratings 16% above category average	USU IT Service Management - Ratings
Software and hardware inventory tracking	9.02 Ratings	00 Ratings
License management	9.02 Ratings	00 Ratings
Asset lifecycle monitoring	10.02 Ratings	00 Ratings
Contract management	8.02 Ratings	00 Ratings
Asset relationship management	10.02 Ratings	00 Ratings

Best Alternatives
	Ivanti Neurons for ITAM	USU IT Service Management
Small Businesses	No answers on this topic	Agiloft Service Desk (discontinued) Score9 out of 10
Medium-sized Companies	KACE Asset Management Appliance Score7.5 out of 10	ManageEngine ServiceDesk Plus Score9.2 out of 10
Enterprises	KACE Systems Management Appliance Score10 out of 10	Ivanti Neurons for ITSM Score4.5 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	Ivanti Neurons for ITAM	USU IT Service Management
Likelihood to Recommend	9.0 (2 ratings)	- (0 ratings)

User Testimonials
	Ivanti Neurons for ITAM	USU IT Service Management
Likelihood to Recommend	Ivanti Ivanti ITAM suite is very robust and offers all the features you need in an ITAM solution. Out of the box, you get all you need, but you are able to customize and add processes that are missing very easily. It will work for any organization, regardless of complexity. We have the full suite of Ivanti products and there are nice integration options that make usage very seamless. Incentivized Verified User Read full review	USU Software AG No answers on this topic
Pros	Ivanti Remote PC Inventory Remote PC access (PC access) Reporting Offsite PC access (through LANDesk Gateway) Incentivized Hyler C Cooper Senior System Administrator Read full review	USU Software AG No answers on this topic
Cons	Ivanti Licensing can be complex and is fairly expensive. I did not research other ITAM solutions as we use the entire Ivanti suite to see how pricing compares, but it does seem expensive. Be careful when you are building you CMDB module in the Ivanti Service Desk tool, we found the hard way that create custom CI processes requires an ITAM license. We have submitted a few bugs and the resolution from support seems slow. I find this is common with many vendors, but was hoping for better resolution times with Ivanti. Incentivized Verified User Read full review	USU Software AG No answers on this topic
Alternatives Considered	Ivanti This is the only software suite in its category I have any real professional experience with, so I cannot speak to how it stands up to the competition Incentivized Hyler C Cooper Senior System Administrator Read full review	USU Software AG No answers on this topic
Return on Investment	Ivanti We have seen tremendous ROI with custom processes set up to manage the lifecycle of our assets. This was a huge void for us previously and now we can see when assets are coming/going and when they should be retired. Integration with other apps via API has allowed us to automate manual tasks and streamline processes. Tie-ins with the CMDB function of Service Desk have allowed us to create dynamic workflows to manage the lifecycle of assets and other related assets. Very powerful use case. Incentivized Verified User Read full review	USU Software AG No answers on this topic
ScreenShots	Ivanti Neurons for ITAM Screenshots