Ivanti Neurons for ITAM consolidates IT asset data and lets users track, configure, optimize and strategically manage assets through the full lifecycle. The solution's configurable design helps users define and follow workflows or implement out-of-the-box processes.
N/A
ManageEngine ServiceDesk Plus
Score 9.2 out of 10
N/A
ServiceDesk Plus is free help desk software from ManageEngine, a division of Zoho Corporation.
$10
Starting Price Per Month
Pricing
Ivanti Neurons for ITAM
ManageEngine ServiceDesk Plus
Editions & Modules
No answers on this topic
Standard
$10.00
Starting Price Per Month
Professional
$21.00
Starting Price Per Month
Enterprise
$50.00
Starting Price Per Month
Offerings
Pricing Offerings
Ivanti Neurons for ITAM
ManageEngine ServiceDesk Plus
Free Trial
No
Yes
Free/Freemium Version
No
Yes
Premium Consulting/Integration Services
No
No
Entry-level Setup Fee
Required
No setup fee
Additional Details
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More Pricing Information
Community Pulse
Ivanti Neurons for ITAM
ManageEngine ServiceDesk Plus
Features
Ivanti Neurons for ITAM
ManageEngine ServiceDesk Plus
IT Asset Management
Comparison of IT Asset Management features of Product A and Product B
Ivanti Neurons for ITAM
9.2
Ratings
16% above category average
ManageEngine ServiceDesk Plus
-
Ratings
Software and hardware inventory tracking
9.00 Ratings
00 Ratings
License management
9.00 Ratings
00 Ratings
Asset lifecycle monitoring
10.00 Ratings
00 Ratings
Contract management
8.00 Ratings
00 Ratings
Asset relationship management
10.00 Ratings
00 Ratings
Incident and problem management
Comparison of Incident and problem management features of Product A and Product B
Ivanti Neurons for ITAM
-
Ratings
ManageEngine ServiceDesk Plus
7.1
Ratings
13% below category average
Organize and prioritize service tickets
00 Ratings
8.00 Ratings
Expert directory
00 Ratings
5.00 Ratings
Service restoration
00 Ratings
5.00 Ratings
Self-service tools
00 Ratings
8.00 Ratings
Subscription-based notifications
00 Ratings
6.00 Ratings
ITSM collaboration and documentation
00 Ratings
10.00 Ratings
ITSM reports and dashboards
00 Ratings
8.00 Ratings
ITSM asset management
Comparison of ITSM asset management features of Product A and Product B
Ivanti Neurons for ITAM
-
Ratings
ManageEngine ServiceDesk Plus
7.7
Ratings
6% below category average
Configuration mangement
00 Ratings
9.00 Ratings
Asset management dashboard
00 Ratings
8.00 Ratings
Policy and contract enforcement
00 Ratings
6.00 Ratings
Change management
Comparison of Change management features of Product A and Product B
The amount of additional functionality is great too - we originally went in expecting to use it for just a helpdesk but eventually it evolved into change management and asset tracking.
We also started using the invoicing addon which helped massively and allowed us to track items from point of purchase to decommission.
Licensing can be complex and is fairly expensive. I did not research other ITAM solutions as we use the entire Ivanti suite to see how pricing compares, but it does seem expensive.
Be careful when you are building you CMDB module in the Ivanti Service Desk tool, we found the hard way that create custom CI processes requires an ITAM license.
We have submitted a few bugs and the resolution from support seems slow. I find this is common with many vendors, but was hoping for better resolution times with Ivanti.
When trying to select the top row ticket, you have to be careful not to select all tickets. Happened to us twice and we assigned all open tickets to one technician. Took a few minutes to correct.
Site is sometimes a bit sluggish to respond. Don't know if that is an issue with our network infrastructure or the program itself, though.
When users send emails to the help desk, we sometimes experience delays until the tickets appear on the site for the technicians.
we are looking at other tools like Zendesk which may replace ServiceDesk. We are currently evaluating both tools to see which one would serve our needs better
It is still very cumbersome, lots of data entry on the back end to build how we want it but it is still not completely user friendly. Many functions still dont work and contacting someone for help isnt always easy or we get told solutions for issues we have just arent built yet.
Our network administrator usually gets a good response when contacting ManageEngine ServiceDesk Plus customer service. They are quick to respond and so far have been able to eliminate most of our issues. We have been through several upgrades of the software over the years and have no issues to report in regards to customer service.
We brought the CA suite of ITAM tools in previously and the project failed. We selected Ivanti because of a previous relationship and we already owned the Service Desk product. It was an easy decisions and we needed specific integration with the CMDB module of Service Desk, which the IT Asset Mgmt Suite provided us.
No contest. Remedyforce required a full time investment to understand the use of cryptically named variables, so all changes needed to be made by a specially trained administrator. Remedy had terrible problem handing capability. ServiceDesk Plus is a polar opposite - most customization is done using plain English and simple screens.
We have seen tremendous ROI with custom processes set up to manage the lifecycle of our assets. This was a huge void for us previously and now we can see when assets are coming/going and when they should be retired.
Integration with other apps via API has allowed us to automate manual tasks and streamline processes.
Tie-ins with the CMDB function of Service Desk have allowed us to create dynamic workflows to manage the lifecycle of assets and other related assets. Very powerful use case.
It has provided better visibility to upper management in terms of the scale of the workload of the IT department
It has allowed licensed software to be tracked more efficiently, allowing redundant license to be reclaimed, rather than additional ones being purchased
It has fulfilled the requirements for multiple audits, including Microsoft audits, as it allows the assets and their software to be tracked
