TrustRadius

ITC Cloud vs. MiContact Center

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
ITC Cloud
Score 0.0 out of 10
Mid-Size Companies (51-1,000 employees)
As part of In-Telecom, ITC Cloud aims to provide simple and reliable way for businesses to have a unified communications solution. It givers users the ability to work from anywhere on any device; whether it’s from a desk phone, cell phone, or computer. ITC Cloud is also backed by 24/7 help desk.N/A
MiContact Center
Score 9.5 out of 10
N/A
Canadian company Mitel offers MiContact Center, a call and contact center solution designed for both small businesses and larger enterprises. It comes in several different iterations that support various needs and use cases.
$7
per month
Pricing
ITC CloudMiContact Center
Editions & Modules
No answers on this topic
Brightmetrics for Mitel MiContact Center
$7
per month
Offerings
Pricing Offerings
ITC CloudMiContact Center
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
ITC CloudMiContact Center
Features
ITC CloudMiContact Center
Contact Center Software
Comparison of Contact Center Software features of Product A and Product B
ITC Cloud
-
Ratings
MiContact Center
8.5
Ratings
2% above category average
Agent dashboard00 Ratings9.00 Ratings
Validate callers00 Ratings8.00 Ratings
Outbound response00 Ratings9.00 Ratings
Call forwarding00 Ratings8.40 Ratings
Click-to-call (CTC)00 Ratings9.50 Ratings
Warm transfer00 Ratings9.00 Ratings
Predictive dialing00 Ratings7.50 Ratings
Interactive voice response00 Ratings9.50 Ratings
REST APIs00 Ratings8.00 Ratings
Call scripts00 Ratings8.00 Ratings
Call tracking00 Ratings9.00 Ratings
Multichannel integration00 Ratings8.00 Ratings
CRM software integration00 Ratings8.00 Ratings
Workforce Optimization (WFO)
Comparison of Workforce Optimization (WFO) features of Product A and Product B
ITC Cloud
-
Ratings
MiContact Center
8.6
Ratings
5% above category average
Inbound call routing00 Ratings8.50 Ratings
Omnichannel inbound routing00 Ratings9.00 Ratings
Recording00 Ratings8.50 Ratings
Quality management00 Ratings8.50 Ratings
Call analytics00 Ratings8.00 Ratings
Historical reporting00 Ratings9.00 Ratings
Live reporting00 Ratings9.00 Ratings
Customer surveys00 Ratings9.00 Ratings
Customer interaction analytics00 Ratings8.00 Ratings
Best Alternatives
ITC CloudMiContact Center
Small Businesses
CloudTalk
CloudTalk
Score 7.2 out of 10
CloudTalk
CloudTalk
Score 7.2 out of 10
Medium-sized Companies
CloudTalk
CloudTalk
Score 7.2 out of 10
CloudTalk
CloudTalk
Score 7.2 out of 10
Enterprises
Cisco Unified Communications Manager (Call Manager)
Cisco Unified Communications Manager (Call Manager)
Score 8.6 out of 10
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 9.1 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
ITC CloudMiContact Center
Likelihood to Recommend
-
(0 ratings)
9.5
(0 ratings)
User Testimonials
ITC CloudMiContact Center
Likelihood to Recommend
No answers on this topic
I handle all of our new hires for our company. Its easy for me to set them up and get them connected if mitel is loaded on their devices. I always encourage them to use this is their work flow.
Verified User
Anonymous
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Pros
No answers on this topic
  • Call forwarding
  • Voicemail
  • Detailed contact list
Verified User
Anonymous
Read full review
Cons
No answers on this topic
  • Can be little economic
  • Hustle to find the right analysis
  • Support can be improved
Nithin Rao | TrustRadius Reviewer
Nithin Rao
Operations Manager
Read full review
Alternatives Considered
No answers on this topic
- Great Tool for contact center who would like to have all the processes under single roof - Premium features and best analytics to understand the process metrics - We have been able to onboard new joiner's easily without much support form the MITEl team and they have been working ever since.
Nithin Rao | TrustRadius Reviewer
Nithin Rao
Operations Manager
Read full review
Return on Investment
No answers on this topic
  • Overall Support system
  • Great NPS score
  • No dropped calls
Nithin Rao | TrustRadius Reviewer
Nithin Rao
Operations Manager
Read full review
ScreenShots

ITC Cloud Screenshots

Screenshot of Call analytics dashboard.Screenshot of Video conferencing.