ISL Light vs. ShowMyPC

Perfect for remotely accessing user machines. Better than any of the competitors such as Anydesk etc. Feels a lot safer and the auto rollout makes it perfect for large organisations and small Cannot think of a case when it's less appropriate!

Incentivized

The primary use case is to assist an IT team working on computers across offices, or at times a server handled by another department. If it is offsite work and we need quick access. It also helps in getting access of BYOD devices of all employees and its file sharing feature is one of the most used in a few departments although support for integration with cloud service providers is a sore point.

Incentivized

• Prikaz strani na kateri se nahaja uporabnik
• Prikaz kontaktov uporabnikov
• Zgodovina pogovorov s strankami
• Možnost spreminjanja statusa dosegljivosti
• Nalaganje datotek, zajemov slik,..
• Klepetalnik, ki je enostaven za uporabo
• Nas obvesti, da smo dobili sporočilo, tudi če smo izven klepetalnika
• Display the page the user is on
• Displaying user contacts
• Customer conversation history
• Ability to change availability status
• Uploading files, capturing images, etc.
• An easy-to-use chatbot
• Notifies us that we have received a message, even if we are outside the chat room

• Easy access to help with software issues.
• Technical support
• Access to Remote desktop control
• Recording sessions for paper trails

Incentivized

• Need a control toggle at least on AlwaysOn. User moves the mouse and you lose all control instantly.
• Clipboard features are a bit wonky still, and your clipboard seems to get emptied a lot. So if you're trying to copy and paste you might lose something
• Passwords for the systems are saved per machine, so if you work from multiple devices it can be tricky if you have complex passwords

Incentivized

• Free level should have automatic reconnect on reboot
• Being a remote access only software pricing plans could be better
• Branding should be allowed on lower plans

Incentivized

We are renew the license for 10 years now and we do not see why would change that. It just gets better with every new version.

It is very easy to use. You hardly need any computer knowledge to learn how to use it, as everything is displayed in easily recognizable icons. Although its appearance does not look cutting-edge, it could have a more modern look, but it must be said that everything is understandable, and with just a couple of taps on each icon that appears, you already know what each thing is for, and it allows you to use it skillfully and fluidly. Everything is perfect in this regard.

Incentivized

During the entere time of use, I have never come across any availability issues.

High performance!

Incentivized

We had issues with mouse skipping on mobile devices. Support is immediatly availabe, they examined our case and in one of the new versions of the app this problem was gone.

It was so easy!

Incentivized

In our specific case user console simplicity in ISL light is a major positive for ISL light. ISL always on agent for unattended access is vastly superior to TeamViewer's solution. TeamViewer has become bloated in recent years, changing things for the sake of changing them, rather than improving their offering. One advantage TeamViewer has is a copy-paste file function that does not require the use of cumbersome file transfer tool.

Incentivized

From a strictly remote access perspective, the experience is virtually the same between the big three remote access solutions - ShowMyPc - LogMeIn - TeamViewer. They all offer similar connection experiences. ShowMyPC has the best browser based experience - very smooth and seamless. LogMeIn's is lacking and the experience feels sluggish. TeamViewer does not offer this to my knowledge. ShowMyPC wins with the free on-demand access because it is handled via the browser. [TeamViewer] offers free - but only via a downloaded client. LogMeIn does not offer anything for free here.

Incentivized

Easy to deploy onto new devices. Ability to group devices so they can managed remotely efficiently.

• We can now help our customers within minutes. Sending a technician could take hours or even days.
• We can immediately help customers who are stuck and unable to refuel so that they can continue their journey.
• We can now quickly resolve warranty cases, so that it hardly costs us any money.

Incentivized

• The on-demand access is free - can't get a better ROI than that
• Plans are relatively inexpensive - as long as you are not managing large amounts of devices
• Having a go to remote access solution that enables clients to control access is priceless

Incentivized