ISL Light

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
ISL Light	Score 9.6 out of 10	Small Businesses (1-50 employees)	ISL Light is remote support and remote access software that enables SMBs and large enterprises to offer fast and efficient support and maintenance for Windows, Mac and Linux computers as well as mobile device support for Android and iOS.	$418 per year (1 concurrent user)

Pricing

ISL Light

Editions & Modules

Standard: $34.90
per month (billed annually) per concurrent user
Self-Hosted: $44.90
per month (billed annually) per concurrent user
Premium: $54.90
per month (billed annually) per concurrent user
Enterprise (Managed Private Cloud): $23,976
per year 20 concurrent users

Offerings

Pricing Offerings
ISL Light
Free Trial
Yes
Free/Freemium Version
No
Premium Consulting/Integration Services
Yes

Entry-level Setup Fee

No setup fee

Additional Details

ISL Online's pricing model considers the number of licenses purchased, which determines the maximum number of concurrent users within the organization. A concurrent user is defined as anyone running one or more sessions simultaneously from any device. There are no restrictions on the number of ISL Light users within a company or the remote devices managed. For example, with three licenses, an unlimited number of people in a company can use ISL Light and can access an unlimited number of remote devices, but only three users can use it concurrently. When one of these three users ends their session, a fourth user can begin their session, and so on.

More Pricing Information

See prices

Community Pulse
	ISL Light
Considered Both Products	ISL Light Verified User Consultant Chose ISL Light Fast, quick, nonsense free, can downgrade picture quality for clients on mobile broadband The three above mentioned softwares like CWA, Splashtop and TeamViewer can require you to lookup information on how to use the software, in-comparison to ISL where it's easy graphically. Incentivized Helpful? Verified User Director Chose ISL Light Much more intuitive when compared to remote desktop and as no changes are required on the firewall on the server side, it's a much more secure connection. Helpful? Henry Jones Information Technology Security Specialist Chose ISL Light Support is always quick and responsive, although I only had to contact support for license renewals over the past few years, so in essence, once a year. We made use of ISL Online at other companies too, at that time there was no real contender in the market according to my … Helpful? Verified User Administrator Chose ISL Light TeamViewer is too expensive and I don't like the unattended management. AnyDesk doesn't have the functions that I like most about ISL Light. TeamViewer es demasiado caro y no me gustó la gestión desatendida. AnyDesk no tiene las funciones que más me gustan de ISL Light. Helpful? KH Kai Hartig CTO Chose ISL Light Fairness, Support and License-Costs are quite important for us. Also the abbility to install an own ISL Light-Server onPrem, if we need it in furture. Helpful? Jonney Reay Technical Director Chose ISL Light ISL Light was selected after an in house trial Helpful? Verified User Technician Chose ISL Light Cheaper and more reliable. ISL gets the basics right. Incentivized Helpful? Verified User Board Member Chose ISL Light ISL Light is easy to use and covers all our permanant access devices but is also easy to manage our ad-hoc clients, the only negative over some is you can't automate remote tasks Incentivized Helpful? Verified User Director Chose ISL Light I used LogMeIn Rescue for several years, and it has more features rich but is horrifically expensive compared to ISL Light, which was the main reason I changed. Chrome Remote Desktop must be viewed as a threat in the remote desktop application sphere. The features and usability … Incentivized Helpful? MD Mark Dimmock Managing Director Chose ISL Light Functionality is similar but that where it end for us. If you prefer value for money, no surprising price increases (or any increase!), instant support from UK based team who can resolve any product related query then I think ISL Light is product for you. Helpful? Stuart Sharp IT Director Chose ISL Light each of these solutions mised some functionailty that was included in ISL Light, and they were all more expensive. Helpful? Verified User Administrator Chose ISL Light Multi-monitor handling is super easy with ISL Light. The licensing model of ISL Light's self-hosted version is unbeatable. Great technical support, which often used before I purchased. The unbelievable price increase during and after the covid time of remote tools, has ended, … Helpful? Verified User Administrator Chose ISL Light ISL Light has support. At AnyDesk, I've paid for 6 years, but after four years, they wanted more money, as they had a new license with only one concurrent session. ISL Light has support, but AnyDesk Support almost does not exist. The ISL address book works fine, but AnyDesk has … Helpful? Marko Lacković Head of general affair and informatics sector Chose ISL Light More user-friendly. More affordable. A Slovenian product (which means it supports the Slovene language). User support is very satisfactory and responsive. Simple installation and does not require additional knowledge from colleagues. Helpful? Verified User Administrator Chose ISL Light Price fit our needs, and it had all the functions we needed. The others all had issues that were preventing me from using it as we do on a day to day basis. TeamViewer especially has declined to a horrible state, and they trap you in with forced renewals which is seriously … Incentivized Helpful? Matej Guid CEO Chose ISL Light At first we were impressed by how easy it is to get help from a remote partner. Later we found out that ISL Light is also a local product and we are happy to support local businesses. Helpful? Verified User Administrator Chose ISL Light While these are all good products and provide a solution in other use cases, at the time we were searching, ISL Light fit our use case best. It is a completely self-contained and privately hosted solution with a tool for each step, user contact, information gathering, remote … Incentivized Helpful? JL Jo Lambrecht System administrator Chose ISL Light ISL Light is easier to use, a speccilay at customer side. Incentivized Helpful? Verified User C-Level Executive Chose ISL Light While both apps have their strengths, we found ISL Light to be a better fit for our usecase. Helpful? Verified User Administrator Chose ISL Light Easier to use, easier to install and easier to manage. No dropping in connectivity and the GUI is much better than any other program. Helpful? Verified User Technician Chose ISL Light Annoying ads and pop ups, random updates Helpful? Verified User Technician Chose ISL Light We chose ISL Light because of ease of use for our customers and end users, as it's the fastest way of getting a connection to the mentioned user or PC. A big role also plays the reliability of secure connection. Helpful? Verified User Administrator Chose ISL Light Non-Subscription Helpful?

Features

ISL Light

Remote Administration

Comparison of Remote Administration features of Product A and Product B
	ISL Light 8.0 63 Ratings 2% below category average
Screen sharing	8.458 Ratings
File transfer	7.858 Ratings
Instant message	7.647 Ratings
Secure remote access with Smart Card authentication	7.814 Ratings
Access to sleeping/powered-off computers	6.745 Ratings
Over-the-Internet remote session	8.659 Ratings
Initiate remote control from mobile	7.641 Ratings
Remote management of servers & workstations	8.551 Ratings
Remote Active Directory® management	8.717 Ratings
Centralized management dashboard	8.337 Ratings
Session record	8.343 Ratings
Annotations	8.335 Ratings
Monitoring and Alerts	7.927 Ratings
Multi-platform remote control	8.247 Ratings

Best Alternatives
	ISL Light
Small Businesses	Getscreen.me Score 9.6 out of 10
Medium-sized Companies	Remote Desktop Manager Score 9.1 out of 10
Enterprises	Remote Desktop Manager Score 9.1 out of 10
All Alternatives	View all alternatives

User Ratings
	ISL Light
Likelihood to Recommend	8.6 (64 ratings)
Likelihood to Renew	9.1 (3 ratings)
Usability	8.2 (26 ratings)
Availability	9.1 (1 ratings)
Performance	9.1 (1 ratings)
Support Rating	9.1 (3 ratings)
Implementation Rating	9.1 (2 ratings)
Product Scalability	9.1 (1 ratings)

User Testimonials
	ISL Light
Likelihood to Recommend	ISL Online ISL light is suitable for anyone who plans to provide remote assistance services on a medium to large scale. Due to the high entry price, it is less suitable for consultants with a smaller number of clients or remote stations that need management. Their smallest package in which minutes are rented does not seem suitable for most cases. Incentivized SS Sebastijan Smid Systems engineer Read full review
Pros	ISL Online Prikaz strani na kateri se nahaja uporabnik Prikaz kontaktov uporabnikov Zgodovina pogovorov s strankami Možnost spreminjanja statusa dosegljivosti Nalaganje datotek, zajemov slik,.. Klepetalnik, ki je enostaven za uporabo Nas obvesti, da smo dobili sporočilo, tudi če smo izven klepetalnika Display the page the user is on Displaying user contacts Customer conversation history Ability to change availability status Uploading files, capturing images, etc. An easy-to-use chatbot Notifies us that we have received a message, even if we are outside the chat room Verified User Anonymous Read full review
Cons	ISL Online Need a control toggle at least on AlwaysOn. User moves the mouse and you lose all control instantly. Clipboard features are a bit wonky still, and your clipboard seems to get emptied a lot. So if you're trying to copy and paste you might lose something Passwords for the systems are saved per machine, so if you work from multiple devices it can be tricky if you have complex passwords Incentivized Verified User Anonymous Read full review
Likelihood to Renew	ISL Online We are renew the license for 10 years now and we do not see why would change that. It just gets better with every new version. Žiga Klajnšek CEO Read full review
Usability	ISL Online Everything works well and quickly, and that's all we need. ISL Light always works, and we've never had a situation where the server was inaccessible or the website was down. It simply gives us a 100% guarantee that we can always log in to our customers' systems. We can install the ISL Light client at our customers' sites without any problems, even though security is high. Incentivized RB Roy Bulder service technician Read full review
Reliability and Availability	ISL Online During the entere time of use, I have never come across any availability issues. Verified User Anonymous Read full review
Performance	ISL Online High performance! Incentivized Verified User Anonymous Read full review
Support Rating	ISL Online We had issues with mouse skipping on mobile devices. Support is immediatly availabe, they examined our case and in one of the new versions of the app this problem was gone. Žiga Klajnšek CEO Read full review
Implementation Rating	ISL Online It was so easy! Incentivized Verified User Anonymous Read full review
Alternatives Considered	ISL Online Multi-monitor handling is super easy with ISL Light. The licensing model of ISL Light's self-hosted version is unbeatable. Great technical support, which often used before I purchased. The unbelievable price increase during and after the covid time of remote tools, has ended, when I found ISL Light. ISL Light is really a underdog in the remote utility market. I'm glad that I found it. Verified User Anonymous Read full review
Scalability	ISL Online Easy to deploy onto new devices. Ability to group devices so they can managed remotely efficiently. Verified User Anonymous Read full review
Professional Services	ISL Online No professional services used Incentivized Verified User Anonymous Read full review
Return on Investment	ISL Online Saves time: able to help our customers right-away. No need to visit them physically Fastest aid in problem-solving: customer happy and more likely to return Negative: not much negativity about ISL Light, although I get even less in-person contact with clients :-) Eddie Palmans Owner / developer Read full review
ScreenShots	ISL Light Screenshots