InvGate Assets vs. ServiceNow IT Asset Management

Smaller environments (under 1000)
Does not work well w with older systems, xp/2003

Incentivized

As I have used it as a ticketing tool, so it has an ability to integrate very well with other softwares to help make co ordination in your work much easier. Whenever, I used to get a scenario from end user regarding an issue via chat, the service now window would pop up immediately as it was integrated.

Incentivized

• Easy deployment
• Ability to add non pc assets
• Web based application

Incentivized

• Single place portal for employees and IT for assets assigned
• Track the requests raised by employees and manage the historical record for reference

Incentivized

• Reporting
• Fine details of system (bios etc)
• Remote support to end users

Incentivized

• One quick thing is integration to reporting platforms like MS Power BI
• License levels because a normal user with an ITIL license cannot schedule reports..need another license there
• Easy way to track SLA for incident Management

Incentivized

On overall look, ServiceNow IT Asset Management works amazingly well and it is easy to use for beginners. It is a great tool for all types of companies and with customisation and integration options, ServiceNow IT Asset Management becomes a giant. There are few scope of improvements which when done, will level this tool up.

Incentivized

Spiceworks had more features and options but was not designed for a large environment. Also it did not integrate and did not have an API.

Incentivized

ServiceNow integrates seamlessly with Amazon Connect and Zoom Phone, letting agents instantly view user devices, assigned software, and asset history during calls. We selected ServiceNOW ITAM for better agent productivity, cost savings.

Incentivized

• Single pane of glass
• Inexpensive per endpoint
• Able to track all harware

Incentivized

• ServiceNow had a positive impact on our firms resource management as it's a one stop solution.
• It made sure that we did not move to an alternative because of it's extensive features
• Licensing cost can get better but overall it is worth the returns we get.

Incentivized