Fin by Intercom vs. Microsoft Dynamics 365 Customer Service
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Fin by Intercom | Score8.5 out of 10 | N/A | Fin is Intercom’s AI Agent for customer service, designed to deliver high-quality answers, even for complex queries. It works with any helpdesk, or it can be paired with Intercom’s next-generation Helpdesk to get the full Intercom Customer Service Suite. | $0.99 one-time fee per 1 resolution |
 Microsoft Dynamics 365 Customer Service | Score6.4 out of 10 | N/A | Microsoft Dynamics 365 Customer Service is designed to create positive experiences through any channel and on any device to exceed customer expectations. | $50 per month per user |
| Fin by Intercom | Microsoft Dynamics 365 Customer Service | |||||||||||||||
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
| Additional Details | Fin comes with a 90-day money-back guarantee. Here's how it works: Use Fin in at least 250 conversations within the first 90 days after trial. If you're not satisfied, you can request a refund of up to $1M. Refund requests must be submitted within 90 days of starting the subscription. | — | ||||||||||||||
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| Fin by Intercom | Microsoft Dynamics 365 Customer Service | |
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| Considered Both Products | No answer on this topic | No answer on this topic |
| Key User Insights | ||
| Would buy again | ||
99% Would buy again 273 Answers | No answers on this topic | |
| Delivers good value for the price | ||
98% Delivers good value for the price 218 Answers | No answers on this topic | |
| Happy with the feature set | ||
97% Happy with the feature set 268 Answers | No answers on this topic | |
| Lived up to sales and marketing promises | ||
96% Lived up to sales and marketing promises 155 Answers | No answers on this topic | |
| Implementation went as expected | ||
95% Implementation went as expected 179 Answers | No answers on this topic | |
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| Incident and problem management |
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| Multi-Channel Help |
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| Fin by Intercom | Microsoft Dynamics 365 Customer Service | |
|---|---|---|
| Likelihood to Recommend | 8.8 | 10.0 |
| Likelihood to Renew | 10.0 | - |
| Usability | 8.8 | 10.0 |
| Availability | 9.1 | - |
| Performance | 9.1 | - |
| Support Rating | 5.7 | - |
| Online Training | 7.4 | - |
| Implementation Rating | 6.6 | - |
| Product Scalability | 9.1 | - |
| Fin by Intercom | Microsoft Dynamics 365 Customer Service | |
|---|---|---|
| Likelihood to Recommend | No answers on this topic | No answers on this topic |
| Pros | No answers on this topic | No answers on this topic |
| Cons | No answers on this topic | No answers on this topic |
| Likelihood to Renew | No answers on this topic | No answers on this topic |
| Usability | No answers on this topic | No answers on this topic |
| Reliability and Availability | No answers on this topic | No answers on this topic |
| Performance | No answers on this topic | No answers on this topic |
| Support Rating |
| No answers on this topic |
| Online Training | No answers on this topic | No answers on this topic |
| Implementation Rating | No answers on this topic | No answers on this topic |
| Alternatives Considered | No answers on this topic | No answers on this topic |
| Return on Investment | No answers on this topic | No answers on this topic |
| ScreenShots | Fin by Intercom Screenshots     |
