Insperity vs. VensureHR

It's great for a company who doesn't have a strong knowledge in the US side and has a group of employees that work from the US. I think it is perfect for a non-US company who also has a small operations in US. Insperity helps us handle anything HR-related on the US side, so we don't have to stress about compliance and liability etc. They have a dedicated team to help us. Their customer support is also pretty useful too.

Incentivized

VensureHR is great customer service, they process payroll correctly and on time. Benefits are a bit of a struggle but that may be the TPA Sisco. Our new plan year started June 1 and it's June 10 and we still don't have electronic cards and the carriers (Cigna and Sisco) are not updated. In my experience, the ATS was bad, so clunky and not worth the money so we turned it off. But I think the reporting is great and customer service is great - including our Benefits rep [...], she is fantastic.

• Expensable provides tracking information so that you can see the progress of an expense report, from draft through to payment completion.
• Ability to take a picture of expense and upload via your phone, which gives you a head start on your expense report, and allows you to not accumulate/sort through a lot of paper.

Incentivized

• customer service
• reporting
• payroll

• It is not very intuitive how to use it at times. Fellow coworkers (less tech savvy) have had trouble submitting expenses on the desktop version.
• The "image bin" for expenses is not intuitive/difficult to use.
• The application could be smarter/connect to other applications such as Concur.

Incentivized

• Benefits open enrollment
• ATS experience
• System is a little clunky

I've used many HCM systems in the past. The things I do most are view paystub, view my accrued time off and request time off. Sometimes submit expenses. Here, I find myself staying away from those things. In fact, the company can submit expenses here but they choose to use an excel instead because of how NON user-friendly it is.

Incentivized

• I don't have an ROI but we save lots of time on our end when it comes to dealing with anything HR and payroll related. Employees have a great experience with customer support because they know they can reach out to Insperity directly rather than through us first.

Incentivized

• They do our payroll taxes correctly
• Reporting is great, especially customized, and this helps us present information to our lenders and ultimately gets us more funding
• Benefits costs going up and then not being fully available when the plan year starts is a big negative to our business.