Inspectlet vs. LogRocket

I think Inspectlet is a great tool for people who don't want to spend too much time or money integrating a screen session tool. I like how it does captures without you needing to set it up, which is a problem I have encountered with other tools. I think that it can be a great, passive data source for marketing and sales teams.

Incentivized

It's incredible for anyone who works at a saas and does customer support. It's the first job I've ever used Logrocket at and it adds such a great layer of service

Incentivized

• Inspectlet does analysis of sessions really well. We were able to view our funnel and view sessions that completed and dropped-off at various points. Setting up the funnel and doing the analysis was very easy.
• I thought Inspectlet was very easy to integrate. During the integration, I was able to send metadata that allowed for increased flexibility during analysis. I loved that Inspectlet integrated with Segment.io.
• I thought the tool's pricing was positioned well for the features it offered.

Incentivized

• enhances the customer support journey
• allows non-techy personnel like myself to dive into customer issues

Incentivized

• Be more consistent on recording the sessions
• Create an approved chrome extension that can be used to link session replay ids we gather in our Analytics tool like Adobe to the actual Inspectlet tool
• Lots of times main dashboard doesn't load. Make the tool more bug free.

Incentivized

• It's a shame recordings are capped to the previous month, but I believe this might be due to the plan we're on?
• Cropping sessions could be simplified I think - particularly the cropping tool's design

Incentivized

Decibel requires in house server and lot more dev hours to implement while Inspectlet [doesn't] need any of that. Once you add Inspectlet to your site, you are just logging in to its site and viewing the session replays. Decibel has its own reporting tool that goes into much more detail and can give you deep insights of the users. Inspectlet, you are mainly just using it for viewing session replays.

Incentivized

• There is no dollar figure to put as an ROI but the value this tool provides is much much more than the investment.
• To be able to know the site from users perspective is the best ROI anyone can expect

Incentivized