Insights vs. Reviewsnap

I've heard that if set up correctly, for a small company, the software works. Cloud functionality is greatly appreciated.

Incentivized

Quick adaption came from the ease of use and that is why I would recommend it. If you need more robust cascading goal capabilities you might have to work at it

Incentivized

• Cost.
• Good for small companies.
• Comes with defaults preprogrammed.

Incentivized

• Trigger automatic reminders for review completion.
• Organize feedback in specific areas of focus.
• Quickly view team members that are due for review. Great UX.

Incentivized

• Auditing.
• Reporting.
• Flexibility/scaleability.

Incentivized

• We've experienced challenges beginning new review cycles without old cycles not being closed out
• The UI is OK, but nothing special (a new version has been released, but we've not upgraded yet)
• We currently don't have any sort of integration between ReviewSnap and our payroll system for hires/terms. I'm not sure if this is possible or not but wasn't discussed when we implemented it.

Incentivized

The sectionality of the support structure causes unnecessary delays, lots of confusion, and even misinformation. I miss the old days where you had one person to call, they pulled in any other required resources, and you got a solid and timely answer. Each ticket submitted is a gamble, as the service varies widely from consultant to consultant, and issues are often passed back and forth between support and professional services, with no one taking responsibility for solving the issue. Tickets are ignored for days or weeks at a time, and often the answer is "this is the way the system is designed" and the ticket is closed.

Incentivized

ADP: Enterprise EV5. Old hosted product, but configurable with full reporting and auditing capabilities and full rights to your own data at all times. I did not make this choice.

Incentivized

Reviewsnap has been comparable to most the systems I've used in the past. I wouldn't say that one of the systems I've used and mentioned above sticks out far above or below the others.

Incentivized

• It was set up poorly and we're still suffering.
• Without full auditing capabilities, I'm not able to mitigate all risks.
• The support structure is severely lacking.

Incentivized

• It's saved us a lot of paper and confusion. We used to use a lot of paper to track reviews from all over the organization. Now we use Reviewsnap to keep track of reviews and to use old reviews as reference when discussing goals.
• The cloud-based system is great due to the fact that we have satellite offices around the US. You can even do a review from Alaska if required.
• Initially the customer service was great and responsive during deployment. Once the deployment was complete, the HR director reported having a hard time contacting support.

Incentivized