InsideSales Playbooks vs. Outplay

It is well suited for any sales department, to try to get ahold of the person you are trying to get ahold of. Playbooks has increased the number of decision makers that I can get ahold of on a day to day basis. This tool would probably be less suited for people that do not have calls to make outside of the company.

Incentivized

Some tools allow you to have call scripts or key talking points readily available on-screen, ensuring you cover essential information and maintain consistency in your messaging. It's not the case with Outplay. So there's a downside. Pre-record a generic voicemail message and drop it with a click if you reach an answering machine, saving significant time and allowing you to move to the next call quickly while still leaving a professional message. That's a good side.

Incentivized

• Playbooks does a great job of letting reps know when phone numbers are not a working number.
• Playbooks does a great job being able to be tailored to your specific organization or business.
• Playbooks does a great job of having a very friendly user experience.

Incentivized

• Option to set multiple campaigns
• High delivery accuracy
• Ease of integration

Incentivized

• The ability to filter specific plays or pieces of information so that it's more user-friendly for the overall organization. Essentially, more room to customize the organization of accounts and how you're working them.
• The initial onboarding process of accounts results in high levels of tasks - the ability to break these down in an easier way to help with time management would be helpful.

• Native CRM Integration (especially with HubSpot, Salesforce)
• Advanced Analytics & Reporting - not granular enough

Incentivized

It only took a day to get comfortable with Playbooks. The ease of use and overall usability is fantastic in the sense that it's pretty straightforward once you get enough repetitions in the tool. I also like all of the videos and resources available if support is needed

Incentivized

A key advantage is the automated follow-up. Leads don't fall through the cracks because the system ensures timely and persistent (but not annoying) follow-up emails are sent according to your predefined cadence until a prospect replies or is otherwise dispositioned. Our team can build, share, and refine a library of effective email templates, ensuring brand consistency and leveraging best practices across the board.

Incentivized

Timely response and informative

Incentivized

The Insidesales Playbooks is by far more intuitive and organized than other programs I have used in the past. Unfortunately I have not had experience with other products that are available out there. I would hope we will see more improvements from the ISDC tool as we all use it more and provide feedback

Incentivized

Outplay stacks up well and gives you a good bang for your buck

Incentivized

• 100's of hours back in our week due to Salesforce Integration!
• We have more clients answering the phone due to creative caller ID solutions.
• We can standardize our messaging by partnering with Marketing to help build plays and auto-enroll certain contacts based on messaging.

Incentivized

• The organization is using Outplay as the primary tool
• The license fees has been cost effective
• The tool has increased productivity

Incentivized