InMotion Hosting presents itself as a web hosting company that boasts the latest enterprise building tools, technology, and professional expertise to speed business growth. They state their 24/7/365 U.S.-based customer service experts respond to call, chat, or email anytime. Offering what they describe as a fast and easy website hosting and technology solutions with all the essential features a small business or a brand new website needs to be at its best, InMotion states their…
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Rackspace Managed Hosting
Score 1.0 out of 10
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Rackspace Managed Hosting is cloud computing company Rackspace's managed IT services and IaaS offering. Its infrastructure options include bare metal servers, virtual single-shared servers, and cloud multi-tenant environments.
For VPS hosting, they're the only host I use or would recommend. They have a budget friendly approach and the resources advertised are accurate. I was disappointed (and unfortunately surprised) to see the I/O limitations of 1MB/s imposed on their shared reseller hosting. It's not advertised but really does cripple shared reseller hosting as nearly any activity on the site immediately starts affecting performance.
I would choose zero, but it's not an option. In my opinion, STAY away from this company. Problems can occur, but responsiveness should occur when problems do. In my experience, I've been on hold for more than 9 hours, waiting for promised callbacks for more than 30 hours, and don't have any hope for a near-term resolution.
Fanatical Support - I can't stress how great their team is. Not only are they knowledgeable, whenever I call in (during the day or in the middle of the night), I never have to wait more than a minute to speak to someone.
Webmail, Hosted Exchange, and Office365 Support - As an IT team of one, Rackspace's cloud solution and migration team has really helped me over the years to minimize issues for users, but also provide a reliable and flexible email platform.
Pricing is competitive, but other providers do beat them out with some of their pricing "features".
The Cloud Files offering is relatively slow and wasn't usable for us.
The automated backup feature that is offered for the Cloud Servers is pretty limited and wasn't usable for us.
There are 2-3 different web management panels, with different logins. It's hard to keep track of which one is which, and can be frustrating/confusing when trying to log in to your panel and choosing the wrong one.
If I wake tomorrow completely incapable of managing a client cloud operation, our dedicated Rackspace Cloud Engineering Team is deployable as literal extension of our business, immediately addressing all needs and requirements without cause of business disruption for our consultancy, and more importantly for the mission-critical ones of our clients. For this reason alone, Rackspace is our choice of choices!
The company does not put as much focus on usability as other cloud competitors and it is kind of clear. It would be good to take a quarter and gather intense feedback, and then another quarter and focus purely on UI enhancements and backend interoperability
Their team was always responsive, helpful and eager to support us whenever we needed their help. Additionally, they followed up each time they supported us to see if the applied fixes to our problems satisfactorily resolved our issues. In all, their support was top notch.
As part of my search for a solid re-seller friendly hosting company, I also seriously considered Siteground. Inmotion Hosting provided a better pricing model, so I went with Inmotion. In the following years, I came across Cloud Access through Joomla's launch program. Their website management tool was awesome, and I recommend individual Joomla users check them out if they want to launch with this awesome CMS. I've yet to experience their customer service, so I'm not sure how it fares.
Rackspace is a premier IaaS company with vast resources and an excellent reputation for reliability and support. We have used AWS and Rackspace extensively over the last 10 years, while trying other providers for smaller, less mission critical, requirements. Rackspace has been solid throughout that time, experiencing very little unplanned downtime. During their planned maintenance windows, they were incredibly responsive and helpful in coming up with solutions to deal with the scheduled downtime so as to minimize, or eliminate, the downtime experienced by our customers. We originally started working with Rackspace due to a major outage in the AWS platform, which opened our eyes to needing to diversify where our servers are located so as to reduce the risk on a single point of failure with any single provider. Compared to Linode and Digital Ocean, specifically, Rackspace's offering is much more robust. While those other companies do have a good offering, they did not provide cloud servers with enough resources for our needs (MySQL databases with fast solid state disks, and large amounts of memory available). We did host many machines with Joyent for a time, however, they were very focused on the SuSe operating system, which we wanted to move away from due to it's waning community support and relatively esoteric package management system. Ultimately, Amazon and Rackspace were our two providers for hosting our infrastructure, consisting of several (4-10) application servers, database servers (typically 1 MySQL master with multiple slaves for reporting, backups, and failover), and micro-service host machines.
