InMotion Hosting vs. Pantheon

For VPS hosting, they're the only host I use or would recommend. They have a budget friendly approach and the resources advertised are accurate. I was disappointed (and unfortunately surprised) to see the I/O limitations of 1MB/s imposed on their shared reseller hosting. It's not advertised but really does cripple shared reseller hosting as nearly any activity on the site immediately starts affecting performance.

Incentivized

Great Cloud-based coordination platform which offers the team excellent capabilities on easy workflow management, multiple project activity tracking and easy to monitor all the project assets from one desk. Pantheon offers the best content management tools, strategic on development project life cycle management is excellent and the reporting features with Pantheon are effective and useful real-time data analytical capability.

Incentivized

• Customer Support is one reason I use InMotion Hosting.
• When I call InMotion I get someone I can talk to, and not a support person reading off a screen.

• Effective use of our codebase deployment and implementation.
• The dashboard functionality and general stability and security are excellent.
• The server is quite consistent, and if you need assistance from the support team, they are very quick to respond.
• Automatic updates let me ensure that my customers have safe websites without increasing my own expense.
• The team offers excellent assistance and help for chat.

Incentivized

• In my opinion, UI/UX
• In my experience, being decent
• In my experience, removing bugs
• In my experience, not saying anything to get the sale
• In my experience, realizing your customer support team IS your sales team

Incentivized

• Pricing structure has too large of a jump between Basic and Performance plans
• Have run into issues with prescribed WP updates not working through dashboard and having to do manually.
• Pantheon site dashboard occasionally is unavailable (the site is never affected though)

Incentivized

The environment is stable and we have not had any issues/downtime. The annual cost is reasonable.

Incentivized

Monitoring of project development is very easy using a dashboard with its integration capability, showing all processes in a single screen which is easy to use and also easy to navigate through. A powerful tool that allows testing to be carried on without the user noticing any changes to the system and a highly interactive tool for groups and project members.

Incentivized

Their team was always responsive, helpful and eager to support us whenever we needed their help. Additionally, they followed up each time they supported us to see if the applied fixes to our problems satisfactorily resolved our issues. In all, their support was top notch.

Incentivized

Even tier 1 Pantheon chat and ticket support are knowledgeable, competent, and useful. They routinely understand and promptly resolve urgent, complex, and/or unusual issues that other hosts need to escalate to tier 2 or tier 3 support personnel. I honestly can't think of a truly negative or disappointing support experience in the years I've used Pantheon hosting for client websites.

Incentivized

Once the environments were up and running, the implementation was easy to synchronize with latest data prior to switchover.

Incentivized

As part of my search for a solid re-seller friendly hosting company, I also seriously considered Siteground. Inmotion Hosting provided a better pricing model, so I went with Inmotion. In the following years, I came across Cloud Access through Joomla's launch program. Their website management tool was awesome, and I recommend individual Joomla users check them out if they want to launch with this awesome CMS. I've yet to experience their customer service, so I'm not sure how it fares.

Incentivized

Acquia was terrible. We use DigitalOcean for some all-purpose computing needs and Platform.sh for an application that does more computing and high-throughput processing where we do not want page views (API calls) to count against our usage.

Incentivized

• They've provided me with a reliable hosting infrastructure for myself and clients.
• They deliver support for things beyond my ability.
• They've made it easy to provide hosting, access client websites, and make Joomla website design easy.

Incentivized

• Pantheon allows ordinary sites to excel esp if there is consistent development going on behind the scenes.
• Website management is super easy and the hosting fee gets paid off as you save on developer hours.
• Expensive for those who are not consistently developing on the platform, there are other options out there at better price points.

Incentivized