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InMoment XI Platform vs. SmartKarrot

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
InMoment XI Platform
Score 8.2 out of 10
N/A
InMoment's Voice of the Customer product helps companies gather customer feedback and channel it to the right individuals in the organization. InMoment was created when Empathica and Mindshare combined into one company. Their CX platform also includes functionality from Wootric, acquired by InMoment in 2021.N/A
SmartKarrot
Score 8.0 out of 10
Mid-Size Companies (51-1,000 employees)
SmartKarrot helps Customer Success and Account Management teams to handle their Customer Growth (Expansion & Retention) and Scaling Growth operations more efficiently through Intelligence & Automation. 1. Built on a foundation of Augmented Intelligence, SmartKarrot proactively handles complex use cases around Expansion & Retention. Across multiple products, service lines and geographies. 2. Its focus on Automation & Playbooks helps customers…N/A
Pricing
InMoment XI PlatformSmartKarrot
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
InMoment XI PlatformSmartKarrot
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
InMoment XI PlatformSmartKarrot
Best Alternatives
InMoment XI PlatformSmartKarrot
Small Businesses
Sogolytics
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Score 9.0 out of 10
ChurnZero
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Score 9.6 out of 10
Medium-sized Companies
CustomerSuccessBox
CustomerSuccessBox
Score 9.5 out of 10
CustomerSuccessBox
CustomerSuccessBox
Score 9.5 out of 10
Enterprises
Verint Voice of the Customer
Verint Voice of the Customer
Score 10.0 out of 10
Gainsight CS
Gainsight CS
Score 8.9 out of 10
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User Ratings
InMoment XI PlatformSmartKarrot
Likelihood to Recommend
8.0
(2 ratings)
-
(0 ratings)
User Testimonials
InMoment XI PlatformSmartKarrot
Likelihood to Recommend
InMoment
InMoment VOC is well suited for any hospitality-based company that is guest-centric. It's like receiving a report card every day with info about what we are doing well and where we need to improve. I like how we were able to customize so many things like how often our managers receive emails and how organized guest recovery is now. I don't care for the reply templates. I don't like the idea of a guest feeling the reply is robotic in any way. Especially, if the guest reaches out more than once and the team uses the template provided in the system again. I think it takes away from the sincerity of the managers' response.
Verified User
Anonymous
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SmartKarrot
No answers on this topic
Pros
InMoment
  • Data Concilations
  • Tracking realtime surveys
  • Gain consumer insights
Verified User
Anonymous
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SmartKarrot
No answers on this topic
Cons
InMoment
  • I wish we could edit some of the information on our end. Sometimes it takes a little while to get access issues resolved from the support team going back and forth in emails.
Verified User
Anonymous
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SmartKarrot
No answers on this topic
Return on Investment
InMoment
  • Helped us improve product quality by 3%
  • Improve speed of service by 13%
  • Gain more customer insights with less manpower.
Verified User
Anonymous
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SmartKarrot
No answers on this topic
ScreenShots

SmartKarrot Screenshots

Screenshot of Account 360Screenshot of Expansion RevenueScreenshot of Task ManagementScreenshot of Call IntelligenceScreenshot of Customer Health ScoresScreenshot of