inkFrog vs. Spryker Cloud Commerce OS

inkFrog really helps us out with eBay and reduces our overhead with it since it is nowhere near as labor-intensive as it used to be. It tracks our inventory from BigCommerce which really helps because it prevents us from over-selling items. However, sometimes it is a bit lacking. The user interface does take some getting used to and as stated before it can be a bit buggy.

Incentivized

Spryker is very well suited (B2C and/or B2B) for big companies with complex and individual business models or also if your company needs a certain level of customization. Very good fit, if you need a scalable system. It is rather not the perfect fit for small companies or companies with very basic E-Commerce needs.

• Flexibility - there are a huge number of options for how to design your eBay store and display, price, list and sell your items on eBay. If you like having options for every eventuality, then Inkfrog is good with that! However, for us this is a double-edged sword - more about this on the next question.
• Inkfrog sits within the admin area of my website, I like not having to leave my website to attend to eBay. And although it doesn't at all feel like it's part of my website, and ultimately I would have preferred a direct integration, this is a good next-best option.
• Fabulous bulk upload options - you really can upload ALL of your inventory to eBay with just a few clicks. Such a time saver.
• Good price point.

Incentivized

• Extendable - you can extend the core functionalities to every business need.
• Scalable - the technical implementation supports a highly scalable system approach.
• Adjustable - besides implementing new functionalities the core functionalities can be adjusted to the business needs.
• Up-to-date - compared to other E-Business solutions, the technological foundation of Spryker is growing, with the technological development and implementations [which] are kept up-to-date with quarterly releases.

Incentivized

• inkFrog can be a little buggy, however. Sometimes orders will not import into BigCommerce correctly and only show up in our BigCommerce store as a customer called 'Not Available' with no shipping or contact information. This is not common but it does happen enough to be a bit of an annoyance.
• We would like to see the ability to offer the 'make an offer' functionality on items with variants. Currently, if it is an item that we want to use the 'make an offer' functionality we have to create a separate listing for each variant of that product.
• Sometimes the customer service is a bit lacking. It is only done through email and you end up just getting a lot of automated responses. It would be really nice to talk to an actual person to describe issues as they can somewhat complex.

Incentivized

• The documentation and developer bootcamp is sometimes out-of-date.
• Open code, not open source, all bugs need to be submitted to an internal system without accepting patches from communities.
• Steep learning curve.
• The bridges at the core level sometimes cause difficulties in project-level implementation.

Spryker's usability depends a lot on custom development. Therefore, I would like not to consider usability as something that comes with Spryker Cloud Commerce OS. Spryker Cloud Commerce OS; however, brings all the tools needed to design a solution with great usability.

Support suffered from Spryker Cloud Commerce OS's rapid growth. Contacts, department heads, and support systems changed frequently. Support processes as well as documentation are rather poor. One notices that they are putting more effort into the customers recently, but in the course of growth, there is still a lack of focus here. As a customer, I would like to see growth at a slower pace and a phase of stabilization.

Incentivized

We looked at Sellbrite. We really liked Sellbrite in view of its glowing reviews and integration with Etsy. However we didn't fully trial the program so I am not able to comment here more than to say that Inkfrog is by far the most economical option. We currently pay around $10 per month, whereas Sellbrite is nearly $50.

Incentivized

If you compare Spryker with commerce solutions on the market, you will notice that the focus is not on the front end. Spryker assumes that the store is only one of many possible channels through which customers order today and in the future. To understand the differences, one must therefore take a look at Spryker's architecture. This is divided into the Spryker [Cloud] Commerce OS (the backend with all process-related components), the front-end modules for B2C and B2B, as well as the integration modules (middleware) and interfaces (Glue API).

• InkFrog had a positive effect on our management of eBay, which was a large hassle to deal with via just their eBay store.
• InkFrog also gave us a good ROI in terms of its pricing structure, which is very affordable
• InkFrog has given us the freedom that comes with scheduling listings for future dates. That way we don't have to be glued to eBay all day.

Incentivized

• Time-To-Market: With Spryker you can run MVPs in less time and you can test new functionality with certain groups of users.
• Due to its speed it is very likely to have reoccurring customer because of a very good customer experience.
• With Spryker our customers increased their revenue especially in times of Corona where orders doubled and Spryker was able to cope with the load with no substantial increase in server power.

Incentivized