inkFrog vs. Sellbrite

inkFrog really helps us out with eBay and reduces our overhead with it since it is nowhere near as labor-intensive as it used to be. It tracks our inventory from BigCommerce which really helps because it prevents us from over-selling items. However, sometimes it is a bit lacking. The user interface does take some getting used to and as stated before it can be a bit buggy.

Incentivized

Sellbrite is perfect for those wanting to manage several marketplaces at once. You can have one inventory and one place for all incoming orders. Where Sellbrite falls short is in regards to the time it takes to update inventory. It takes about 15 minutes for inventory to be updated after an order is placed in one of the marketplaces, so if you usually work with low inventory count and fast turnaround, this might create complications.

Incentivized

• Flexibility - there are a huge number of options for how to design your eBay store and display, price, list and sell your items on eBay. If you like having options for every eventuality, then Inkfrog is good with that! However, for us this is a double-edged sword - more about this on the next question.
• Inkfrog sits within the admin area of my website, I like not having to leave my website to attend to eBay. And although it doesn't at all feel like it's part of my website, and ultimately I would have preferred a direct integration, this is a good next-best option.
• Fabulous bulk upload options - you really can upload ALL of your inventory to eBay with just a few clicks. Such a time saver.
• Good price point.

Incentivized

• Manage Inventory
• Create new listings
• Process Incoming orders

Incentivized

• inkFrog can be a little buggy, however. Sometimes orders will not import into BigCommerce correctly and only show up in our BigCommerce store as a customer called 'Not Available' with no shipping or contact information. This is not common but it does happen enough to be a bit of an annoyance.
• We would like to see the ability to offer the 'make an offer' functionality on items with variants. Currently, if it is an item that we want to use the 'make an offer' functionality we have to create a separate listing for each variant of that product.
• Sometimes the customer service is a bit lacking. It is only done through email and you end up just getting a lot of automated responses. It would be really nice to talk to an actual person to describe issues as they can somewhat complex.

Incentivized

• Creating an Amazon listing
• Connecting to Shopify
• Managing Incoming messages
• Refunding and cancelling orders

Incentivized

We looked at Sellbrite. We really liked Sellbrite in view of its glowing reviews and integration with Etsy. However we didn't fully trial the program so I am not able to comment here more than to say that Inkfrog is by far the most economical option. We currently pay around $10 per month, whereas Sellbrite is nearly $50.

Incentivized

• InkFrog had a positive effect on our management of eBay, which was a large hassle to deal with via just their eBay store.
• InkFrog also gave us a good ROI in terms of its pricing structure, which is very affordable
• InkFrog has given us the freedom that comes with scheduling listings for future dates. That way we don't have to be glued to eBay all day.

Incentivized

• Sellbrite has reduced the time I spend managing inventory by 60%
• Sellbrite has helped me triple the catalog size I offer on marketplaces while keeping costs the same
• Sellbrite has allowed me to manage incoming orders on one platform reducing time needed to print and mark orders as shipped by 50%

Incentivized