Image Relay vs. OpenText Digital Asset Management for SAP Solutions

Image Relay is perfect for a creative team that is putting out a lot of content and always creating more. It works great with freelancers and has customizable access for different groups of individuals. I have not seen the PIM side of things with Image Relay. Management chose a different system for our PIM but it was prior to learning about Image Relay. The system we have for PIM seemed more robust for syndicating to multiple channels, however, it does not have the collaboration a creative team needs as Image Relay does.

Incentivized

We are using SAP System and SAP products for eCommerce as well. Our business has a big catalog of products and offerings. Also based on time products images, documents and videos get modified so frequently. So these digital assets flow to applications very frequently and there are many use cases where images format and quality need to be checked. As OpenText has provided integration with SAP without much effort application is ready. Also features of rights and permissions and meta-tagging, sharing features are very useful and help businesses to reduce operating costs as well as deliver a similar experience to users.

Incentivized

• Image Relay keeps things organized well
• It's SO easy to create upload links and send them to people when you need materials from them. I love that you are emailed when someone uploads to a folder you created.
• The support team is great at Image Relay too—I've rarely had any problems, but when I do or have questions they respond very quickly!

Incentivized

• Maintaining DIY videos for the products.
• Managing and modifying product images based on multiple categories.
• Managing pdf and other documents corresponding to clients product.
• Centrally managed , creation and we have reused content for our business easily.

Incentivized

• The AI tagging terms are too generic to really be helpful to us.
• When we did our initial upload the system couldn't pull in old dates, so everything has a date of the day it was uploaded. It will be a while before searching by "most recent" works properly.

Incentivized

• Customer support can be improved.
• Looking for iOS and Android apps for this tool.
• If possible please provide trial version.

Incentivized

I believe once all of our staff see how efficient Image Relay is in managing our digital assets, there will be no question that the cost vs. value will mandate continued use moving forward. It literally will pay for itself in saved staff time, I believe.

Incentivized

I didn't have to be trained to figure out how to use it, everything is straight forward which is important when you have a lot of external-facing users on this platform. The folders help you navigate what you have but I also use the search feature a lot if I'm not sure what I'm looking for.

Incentivized

Amazing. We are having a quick call once a week to be sure we are right on track. They answer all our questions right away and if they are missing something they will just find the answer and get back to us as fast as possible. There is no need to look elsewhere!

Incentivized

The Image Relay team was very helpful in guiding us through the process. Excellent customer service and guidance.

Incentivized

The decision really seemed to come down to the interface, the value, and the approach to innovating how the assets were stored and accessed. It was important to us that our DAM has plenty of features and options while also not being over-designed or overcomplicated. It needed to have a flow and logic to it so that we could do more while not being overwhelmed or lost in the product. In all of these areas, Image Relay really seemed to stand out among the rest.

Incentivized

• It is a huge time saver for our team
• It enables us to quickly share information and files internally as well as with customers and vendors externally.
• Being able to share files in real-time makes our decision process faster, more accurate, and far more effective.

Incentivized

• OpenText has helped business a lot to provide similar customer experience.
• Features like accessibility and permissions which is very much controlled and this really helped us to reduce the effort of management.
• OpenText created a positive impact on our business as it helped to increase more online orders to our channel.
• Increased branding experience

Incentivized