iContact vs. Sitecore Send

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
iContact
Score 6.8 out of 10
N/A
iContact is an email marketing solution that was acquired by Vocus in 2012. The product is integrated with Facebook and Twitter and is aimed at SMBs with unlimited sending as a key feature.
$15
per month
Sitecore Send
Score 10.0 out of 10
N/A
Sitecore Send, formerly Moosend, is an email marketing platform featuring drag and drop editor and templates for newsletters, automated workflow, mailing list management with custom fields and advanced segmentation, and personalized content.
$10
Per Subscriber
Pricing
iContactSitecore Send
Editions & Modules
1500 Users
$15.00
per month
2500 Users
$25.00
per month
5000 Users
$45.00
per month
Starting Price
$10.00
Per Subscriber
Maximum Price
$760.00
Per Subscriber
Offerings
Pricing Offerings
iContactSitecore Send
Free Trial
NoNo
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
iContactSitecore Send
Features
iContactSitecore Send
Email & Online Marketing
Comparison of Email & Online Marketing features of Product A and Product B
iContact
6.6
Ratings
19% below category average
Sitecore Send
8.6
Ratings
8% above category average
WYSIWYG email editor7.00 Ratings8.90 Ratings
Dynamic content7.00 Ratings8.40 Ratings
Ability to test dynamic content5.00 Ratings8.20 Ratings
Landing pages7.00 Ratings8.90 Ratings
A/B testing5.00 Ratings8.50 Ratings
Mobile optimization7.00 Ratings8.60 Ratings
Email deliverability reporting7.00 Ratings8.80 Ratings
List management8.00 Ratings9.00 Ratings
Triggered drip sequences6.00 Ratings8.00 Ratings
Reporting & Analytics
Comparison of Reporting & Analytics features of Product A and Product B
iContact
8.0
Ratings
4% above category average
Sitecore Send
9.0
Ratings
16% above category average
Dashboards8.00 Ratings8.90 Ratings
Standard reports8.00 Ratings8.80 Ratings
Custom reports8.00 Ratings9.30 Ratings
Pre-Send Testing
Comparison of Pre-Send Testing features of Product A and Product B
iContact
7.0
Ratings
13% below category average
Sitecore Send
8.9
Ratings
11% above category average
URL Validation7.00 Ratings8.80 Ratings
Link Tracking7.00 Ratings9.30 Ratings
Image Validation7.00 Ratings8.80 Ratings
Inbox Display7.00 Ratings8.70 Ratings
Email Accessibility Tools7.00 Ratings8.60 Ratings
Spelling and Grammar Check7.00 Ratings8.90 Ratings
Spam Testing7.00 Ratings8.90 Ratings
Email Previews7.00 Ratings9.10 Ratings
Best Alternatives
iContactSitecore Send
Small Businesses
Vbout
Vbout
Score 9.9 out of 10
Vbout
Vbout
Score 9.9 out of 10
Medium-sized Companies
VerticalResponse
VerticalResponse
Score 10.0 out of 10
VerticalResponse
VerticalResponse
Score 10.0 out of 10
Enterprises
Emma by Marigold
Emma by Marigold
Score 9.4 out of 10
Emma by Marigold
Emma by Marigold
Score 9.4 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
iContactSitecore Send
Likelihood to Recommend
8.0
(0 ratings)
8.8
(0 ratings)
Likelihood to Renew
3.4
(0 ratings)
-
(0 ratings)
Usability
8.0
(0 ratings)
-
(0 ratings)
Availability
9.0
(0 ratings)
-
(0 ratings)
Performance
8.0
(0 ratings)
-
(0 ratings)
Support Rating
9.9
(0 ratings)
-
(0 ratings)
Online Training
1.0
(0 ratings)
-
(0 ratings)
Implementation Rating
8.5
(0 ratings)
-
(0 ratings)
Product Scalability
7.0
(0 ratings)
-
(0 ratings)
User Testimonials
iContactSitecore Send
Likelihood to Recommend
iContact is a great option for small businesses. It doesn't have enough features to create the demands of a large corporation. Of course the price goes up exponentially with more subscribers, which would also make it beneficial for small businesses. If you have too many lists to add people to it can get a little crazy too.
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Moosend has industry-leading features and budget friendly plans suitable for budget-minded businesses. It enables businesses to execute marketing campaigns successfully and has robust workflow automation. I recommend their Pro plan to any marketing professional out there because of how it helps to strategically handle all marketing needs by boosting the level of automation.
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Pros
  • Customer service is wonderful! They are always helpful, guiding and available for any odd question, even if those questions are training for a newbie to the email world.
  • Building forms for data collection and the code generator the for the site is very easy.
  • Ensuring double opt-in is extremely straightforward.
  • Including unsubscribe on every message automatically means we never have to worry about CAN-SPAM.
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  • Moosend is the best application to trace the business development and to create ideas through email marketing
  • This tool is helpful in the atomization of developments on a certain level
  • It promotes business opportunities in the market with innovation and ideas
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Cons
  • Every time you edit or sometimes open an email it brings it to the top of the list. I would prefer my email to go to the top only after I send it out to my subscribers.
  • When I add a new contact I sometimes copy and paste the email. This is not allowed sometimes and I have to manually type the email in.
  • LinkedIn will not allow you to add pictures anymore when sending emails out.
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  • If you have more than 1000 subscribers you will be required to upgrade to the Pro plan.
  • Free plan users have limited customer support.
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Likelihood to Renew
After 4 years of using iContact we finally cut the cord. It was hard to justify staying with them when it seemed like they had some of the most outdated software in the industry, some of the worst deliverability, and were in general extremely lacking in customization. They are a decent ESP for a great price point, so if that is your main concern it may be worth it, but if you want to have your emails you are paying for hit inboxes (not spam folders) then look into someone else that guarantees great deliverability.
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No answers on this topic
Usability
I rate iContact as an easy to use program due to its user friendly dashboard and user interface. Most companies of small to medium size do not have a dedicated marketer, therefore it is someone multitasking who may or may not have this kind of experience. iContact makes it relatively simple and can actually expand one's knowledge in the area of business promotion.
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Pretty straight forward but it takes sometime to get used to. Not exactly like WordPress or other open source cms but it gets the job done
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Reliability and Availability
iContact is regularly up and running. Only once has it been unavailable for maintenance, which is to be expected and even desired for optimal performance when needed.
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No answers on this topic
Support Rating
They have always been responsive to any issues or concerns that have arisen with our account. Our customer account manager participates in our monthly county-wide communicators meetings via telephone to ensure that we are getting the most from the service. He also analyzes our lists to help us weed out inactive contacts.
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No answers on this topic
Online Training
The templates are difficult to customize, and they don't render well in email platforms
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No answers on this topic
Implementation Rating
i wouldn't be using it if i wasn't satisfied. time is money
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No answers on this topic
Alternatives Considered
We selected iContact because it was available at the time, and in our price range. I inherited it at the school. If it had been the program it is now back then, I would not have chosen it. At the moment, we are too busy to fully vet another program, so we are stuck with this one. It does get the job done. It is great for a small business with small needs, but once you start expanding and having more intricate needs, it does not compete with others like MailChimp
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I have used Maropost for quite some time but I found Moosend a powerful application for marketing projects. We just make the project and invite our team; the remaining work is handled by this application. It never let us down in making strong plans for promotions and providing the communication among the customers and company. Nothing can beat this application in making work flow, and we admit its strategies to make the company marketing strong and in the pipeline are also in consideration to put forward for implementation.
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Scalability
iContact stays the same with the number of users added or taken away. It certainly remains reliable despite increased usage, and so, can be considered scaleable in that aspect.
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No answers on this topic
Return on Investment
  • Increased Employee Efficiency - once a template is created, it is very easy to edit the content within the template with minimal or no assistance from developers.
  • Domain Reputation - if you aren't careful, it is very easy to hurt your domain reputation when using iContact. Make sure the person in charge of email marketing knows the risks of email marketing or is willing to closely work with iContact's customer service to follow best practices.
  • Increased Lead Conversion - through the use of automated email functionality, you can stay in the forefront of your customer's minds. This increases conversions by reminding customers that you are there to provide the goods or services that they may need periodically or in the future.
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  • Moosend is quite affordable (500,000 emails for $500), so it's easy to see an ROI. It only takes a few recipients converting to make a campaign worth the spend.
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ScreenShots