iCIMS is a web-based applicant tracking system (ATS). The tool's talent recruiting and management functions include features like social recruiting, talent sourcing, offer management, and onboarding. The programs are centralized on iCIMS’s UNIFi platform and are scaled for mid-sized to enterprise businesses.
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Spark Hire
Score 6.0 out of 10
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Spark Hire is a video interviewing platform. Some key features include: One-Way Interview, Live Interview, Collaboration and Shared Interview.
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Pricing
iCIMS Talent Cloud
Spark Hire
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
iCIMS
Spark Hire
Free Trial
No
No
Free/Freemium Version
No
No
Premium Consulting/Integration Services
No
No
Entry-level Setup Fee
No setup fee
No setup fee
Additional Details
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More Pricing Information
Community Pulse
iCIMS Talent Cloud
Spark Hire
Features
iCIMS Talent Cloud
Spark Hire
Recruiting / ATS
Comparison of Recruiting / ATS features of Product A and Product B
Integrates well with other HR systems like Oracle, SAP, and Workday. The profile creation process is very generic meaning it doesn't work well with all systems. It would be nice if they had a custom setting depending on the target HR system and the ability to save partial data entered and provision to complete at a later time. Follow up emails on workflows. Customer support is great.
It is great for first round interviews, or if you have a ton of candidates that need to be narrowed down quickly. However it is not great further along in the interview process as it lacks that personalized touch and the conversation is one sided. But overall, for the initial beginning stages of an intense recruiting process, it is a great way to learn more about candidates apart from just their resume.
I don't think the site is particularly user friendly. Since I use it so infrequently, I never remember where things are hidden and I do mean hidden.
Secondly, I had a wonderful sales representative the second year I used the service, Jacob Hall, who was always available to help me. Happily for him, he got promoted and this year I found the customer service lacking. If I had a problem, I either had to email your support team or leave a message in the general mail box. I found that very frustrating because I'm extremely busy when I'm staffing this event and I don't have the luxury of the time to take extra steps to resolve a problem.
I would say that we are very likely to renew with iCIMS. They seem to continuously be improving their product based on the feedback from their clients. In addition, the thought have having to go through another implementation of this level is daunting and as long as the software continues to meet the business needs of the company and provides the appropriate level of support we will most likely stay. Costs regarding future renewals will also impact this decision and if necessary we will go to market to evaluate other options.
We just love iCIMS. Our hiring managers love iCIMS. I give it a 9 because some hiring managers do not have to use it as regularly and need reminders on what to do. It really improved our experience with our ATS overall and I wouldn't want to work in any other system in my job.
Spark Hire is easy to use for both us and the candidate/interviewee. There is not a huge learning curve to being able to implement the program. Additionally, our clients (who are given access to the interviews) don't find it difficult to use, and our candidates have very few problems when recording their video interviews
There is always ample advance notice before the software goes down for maintenance and this is usually done at off-peak hours. As for system failures - I can't think of any that have effected us in over two years od use.
We can think of no dissatisfaction with our daily use of iCims, involving its response time to commands or incompatibility with any other software we presently use.
Let me begin by saying the implementation phase was PHENOMENAL! Katie was our support manager and she was outstanding. The process was cumbersome and time-consuming, but she was outstanding and knowledgeable. That process gets a 9/10 for sure. However, between multiple account manager changes (and no notification) and being promised functionality that doesn't exist, and not hearing back when we reach out to support or open a ticket, the process has been really disappointing since implementation. We do have a new rep who has reached out to introduce himself, and we are optimistic that our experience will improve considerably after that meeting.
I have not used the support that much with Spark Hire but it seems that there are a lot of features available for support and different resources that are provided on Spark Hire's website. For the most part, the system is very user-friendly and it's easy to navigate and figure out things on your own.
I would say I believe iCims online training is very good. It's informative, visually appealing, and simple in explaining all the different aspects of iCims. I also really like the new candidate onboarding, and all the other training curricula you have up to be able to inform or send out to the candidate. I like you can attach a URL link for videos as well so you can really customize the training. I feel that overall, I would like to see more. Perhaps, more robust options with the training, if that's something iCims is expanding on in the future.
The difference between iCIMS Talent Cloud and Salesforce is night and day. We were stuck in the stone age of applicant tracking and metrics. iCIMS has given us the freedom to do with our data as we see useful for us. We are also able to integrate to current HCM/HRIS very easily and effectively.
We used to use Microsoft Teams for video interview and right now we moved to Spark Hire. The application is giving us extreme benefits of shortlisting the best suitable candidates. Recorded video interview sharing with the relevant hiring manager ensures proper transparency and 100% unbiased recruitment. Organization has got the central database with Spark Hire.
iCims is currently pretty good and the best TAS for us at our stage of growth - but further improvement and enhancements will only help make it even better.
