IBM Verify vs. OpenText Identity and Access Management

It is brilliant for use as an identity and access management tool and ensures the safeguarding of our systems and upholds data integrity as a consequence. It was very easy to set up and apart from a straightforward installation, we have found customisation and configuration easy. It was easy to deploy in the cloud after using it previously on premises.

Incentivized

Team has been great. However, product needs lots of customization and this requires significant cost outside of licensing model.

• MFA authentication - you can verify the users using the mobile app.
• Password repository - We don't have to remember passwords for each app; we only need one for IBM security, which then authenticates us and lets us access the app.
• Sharing access to new users, we just create a new user in IBM and it authenticates and takes care of the user.

Incentivized

• Good personnel/team
• Small company type customer service gives ease of access and sense of urgency

• It was a bit overwhelming to implement and was neither obvious nor user-friendly.
• While the product is quite powerful, the documentation left something to be desired if one wants to fully appreciate its capabilities.
• The cost was almost prohibitive, but it was the only product we could find that addressed all the needs of our organization in one place.

Incentivized

• Additional automation capabilities on the platform
• More configuration-driven approach
• Passwordless authentication

It works flawlessly, i have never faced any major issues with this. It has all the features such as Iam and security management. I think its a good investment and the benefits we reap from this software are worth the price.

Incentivized

While setup and implementation takes work and time, the flexibility and possibilities make up for that in the long run. This is not a product you can just install and run, but if you design and implement your ruleset well, it will save you a lot of work afterwards. Just make sure that the systems you want to use it for have an existing and proven connector.

Incentivized

Product needs high level of customization to compete with other products in this space.

Throughout the system testing we conducted, we never encountered an issue that wasn't easily solvable. We did find some of the documentation confusing at times, but we overcame this quickly with some speedy support assistance. Implementation into production was a lot smoother following the testing we conducted.

Incentivized

The support team has always been the primary consultation base when we are faced by performance problems. From the deployment stage the team has managed to monitor the operation lifecycle and give best insights based on their observation. It works 24/7 to enhance productive service delivery to clients. The IBM Security Verify Support team has been the main player in the successful performance of this software.

Incentivized

• Dedicated customer success manager and deployment manager
• 1-800-like 24/7 support
• Very responsive technical team

We conducted a comparison study between IBM Verify and Okta as well as Duo Security before making our selection. IBM Verify emerged as the perfect fit because its superior capability to integrate with our current system environment surpassed competitor security solutions. IBM Verify demonstrated superior reliability through its enterprise-class scalability and fully transparent auditing mechanisms.

Incentivized

OKTA Oracle Cloud Based Identity Platforms Salesforce IAM We did an open RFP and technology bakeoff for all providers, which including advanced IoT use cases, delegated admin use cases, and multiple password policy (13 independent use cases) in a two-week window. We were looking for configuration vs. customization capabilities inherent in the platforms. OpenText Identity and Access Management (IAM) Platform was the only provider that completed all the uses cases and provided a demo

• Providing an additional layer of authentication security, IBM Security Verify helps protect customer data, reduce the risk of fraud, and improve the customer experience.
• Lead to increased customer loyalty, improved customer retention, and better overall customer satisfaction.
• Reduce the cost of fraud prevention, thereby improving the bottom line.

Incentivized

• Improved customer experience through a single identity across multiple business units
• Single bundled pricing model for features like SSO, MFA, directory services, identity event streaming, API usage, service-package-based access
• Reduced identity and access complexity when compared to on-premises based implementations