IBM Targetprocess vs. UserVoice

Apptio Targetprocess is well suited to track work and progress of that work. In addition it is easy to tie that work to OKRs. Cost and hours rollup across the work hierarchy works well. Our users like the flexibility of Targetprocess and the ability to develop their own views and reports Scenarios where it is less appropriate is to do executive level reporting and develop reports that can pull in all of our time data since there is a 300k record limit

Incentivized

UserVoice is well suited if you field a lot of feedback and ideas from clients. If you are a company who is building your software based on customer feedback, it is important to have a place to store and organize this feedback. I think UserVoice is ideal for a company whose feedback comes into one team but needs to be passed along to another (i.e Support to Product). UserVoice is also great for companies that are growing and growing their product quickly.

Incentivized

• Basic flexibility out of the box is a big advantage for a small company without resources to customize, as is needed for some of the larger competitors.
• The support is second to none. They've even written custom TP queries to get me what I want.
• They have managed to cover all the basics of product development in one product, in particular, the inclusion of customer support (although limited) is a big selling point for a small company.

Incentivized

• Customer feedback - gives intense insight about what you should build next
• Customer service interface - easy to use, helps users find help without contacting us
• Admin interface - easy and quick to help customers

• The UI is bit complex for new users who never used it. i think this can be sorted out by providing the steps to access?
• dashboards with large datasets can cause performance lags or timeouts
• Introduce more flexible, template-based RBAC configurations.

Incentivized

• Doesn't always catch obvious spam/we have to do a fair amount of blacklisting
• Doesn't have multiple language options
• No online/email tech support available. You have to call if you have an issue.

Incentivized

Targetprocess is the most flexible application for tracking work among teams that we have found. This power comes from near limitless ability to customize your views on the work tracked in the system, and from the myriad reporting options to draw metrics and stats out of the data there. Custom fields, processes, and mashups all add to this flexibility and appeal.

Incentivized

I just really liked UserVoice.

The UI is intuitive and consistent. The complexity of the app means there is a steep learning curve though, but it is well worth putting in the effort to get the most out of the tool. We have some team members who are learning new ways of doing things after 1-2 years of working in Targetprocess.

Incentivized

The day-to-day usability is good. More technical settings require a bit more effort.

Some minor outages are experienced, though these tend to pass within an hour usually and work can continue

Incentivized

Reports are fast loading, considering they can refresh in a second or less and we have 7 years of work tracked in over 40k entities. Pages can load slowly when the views are very busy, but not frustratingly. I am a console user most of my career and generally prefer it over webUI interfaces, but Targetprocess won me over from the beginning and I spend half my day using it now.

Incentivized

TargetProcess' support is one of its strengths. The support team is very responsive and helpful when there is a problem but they're also proactive in providing good release notes and engaging with the community through a voting scheme to influence the priority of new features.

The team also releases new versions frequently with new features but with no knock-ons to currently working features.

Incentivized

Always very responsible and helpful when an issue happened. They eat their own cooking when it comes to using their products.

You should take some time to get everyone to agree how the system should be setup before work starts being tracked in Targetprocess, this avoids difficult and disruptive changes to processes or plugins later when everyone relies on it daily.

Incentivized

Have clear goals and owners established before you start using any tool like this. Very important to get accounts and rights setup so that there's no lag time in customer response once things go live. Make sure IT is involved if you plan to use the Single-Sign On (SSO) or any of the access control tools.

Targetprocess was all around the better tool. They do not nickel-and-dime you and you don't have to deal with multiple products that do, or do not, integrate well together. Below are some of Targetprocess' biggest strengths:

• Highly customizable; can fit the needs of almost any team
• Robust reporting tool
• Easy to use and administer
• Provides all the functionality an agile org would be looking for
• Support team and user guide are phenomenal.

Incentivized

I like the ease of integration into web and mobile apps for UserVoice. It's also a comprehensive bug reporting, user feedback, and knowledge base tool.

Incentivized

We use the hosted version of Targetprocess and have never run into limitations or degraded performance due to scalability. Excellent performance over 7 years!

Incentivized

• TargetProcess is my all-time favorite project management software that enables me to work collaboratively and also enthusiastically with my colleagues.
• Before its invention, emails were difficult to handle in the past but now to make connections better I only trust this application because it’s a good intuitive to work in the form of group.
• It provides me a quite useful view that facilitates my working in a way that I can create a customized view of all my ongoing projects.

Incentivized

• Has allowed us to more quickly answer learner questions
• Has allowed us to more easily manage our FAQs page/front facing support information
• Has provided us with a tool to gather daily feedback from our users

Incentivized