Celonis vs. IBM Process Mining

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Celonis
Score 9.9 out of 10
N/A
Celonis is a Process Intelligence platform that helps companies improve their operations, customer experience, and sustainability. The company’s technology provides a digital twin of a company’s processes, giving everyone in the organization a common language and the ability to identify and capture value.N/A
IBM Process Mining
Score 7.9 out of 10
N/A
IBM Process Mining is a solution that helps businesses of all sizes by improving visibility, efficiency, and compliance in business processes. IBM Process Mining creates a digital twin of an organization's processes by analyzing data from multiple systems. This creates a clear, real-time picture of how the organization's processes function, helping the user to identify inefficiencies and bottlenecks. With process intelligence assisted by AI, it delivers prescriptive recommendations that align…
$4,250
per month per installation
Pricing
CelonisIBM Process Mining
Editions & Modules
No answers on this topic
IBM Process Mining via IBM Cloud Pak for Business Automation SaaS
$4,250
per month per installation
IBM Process Mining for Cloud Paks On-Premises
$33,110
per year per installation
IBM Process Mining Standalone SaaS
$51,000
per year per installation
Offerings
Pricing Offerings
CelonisIBM Process Mining
Free Trial
NoYes
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeRequiredNo setup fee
Additional DetailsSnap is Celonis' free-to-use, cloud-based process mining solution, with over 3500 registrants and users. It includes most major features of Celonis, including all functionality found in common process mining tools. It also includes pre-built connectors to ServiceNow and pre-built content to get users started quickly on their process mining journey.Unlock process optimization with IBM Process Mining SaaS: 20GB of storage to manage your process data; 2 Business users and 1 Analyst user for seamless collaboration. Leverage IBM Process Mining On-Premises for full control and flexibility: 3 projects with up to 20 million events; 3 Business users and 1 Analyst user for efficient teamwork; 2 Task Mining Agents to uncover actionable insights from workflows.
More Pricing Information
Community Pulse
CelonisIBM Process Mining
Features
CelonisIBM Process Mining
Process Mining
Comparison of Process Mining features of Product A and Product B
Celonis
8.2
Ratings
5% below category average
IBM Process Mining
-
Ratings
Data Connection9.20 Ratings00 Ratings
Process Discovery9.30 Ratings00 Ratings
Visual Process Representation9.20 Ratings00 Ratings
Process Variants9.10 Ratings00 Ratings
Performance Metrics9.20 Ratings00 Ratings
Process Mining Algorithms7.90 Ratings00 Ratings
Root Cause Investigation7.50 Ratings00 Ratings
Process Optimization7.00 Ratings00 Ratings
What-if Analysis6.20 Ratings00 Ratings
Process Compliance and Audit7.10 Ratings00 Ratings
Best Alternatives
CelonisIBM Process Mining
Small Businesses

No answers on this topic

No answers on this topic

Medium-sized Companies
Appian
Appian
Score 7.7 out of 10
Appian
Appian
Score 7.7 out of 10
Enterprises
Appian
Appian
Score 7.7 out of 10
Appian
Appian
Score 7.7 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
CelonisIBM Process Mining
Likelihood to Recommend
10.0
(0 ratings)
9.3
(0 ratings)
Likelihood to Renew
7.3
(0 ratings)
9.1
(0 ratings)
Usability
6.7
(0 ratings)
9.0
(0 ratings)
Support Rating
6.6
(0 ratings)
9.3
(0 ratings)
Implementation Rating
9.1
(0 ratings)
-
(0 ratings)
Configurability
8.2
(0 ratings)
-
(0 ratings)
User Testimonials
CelonisIBM Process Mining
Likelihood to Recommend
I believe that Celonis is a great tool to use in Uniper, as it can integrate data from different sources into a single platform, making interfaces more accurate and facilitating the monitoring of data flow from one source system to another.
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The data mining used within our organization uncovered many logs, records and unnoticed processes, which resulted in a very detailed visual representation of the end-to-end processes, mapped out in sequence of events. We were able to identify a few bottlenecks which caused delays and deviations in our workflows. In short we were able to iron out the inefficiencies, which helped tremendously in deploying targeted improvements to our internal processes.
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Pros
  • Clear understanding on how the processes really run
  • Excellent solution to support use cases like harmonization, process excellence, audit and compliance
  • High performing methodology to build economic value addressing inefficiencies
  • Perfect to convince clients showing objective evidences
  • Make easy the enterprise collaboration
  • Provide an E2E "movie" of the processes
  • Able to ensure a centric model to connect all the core processes
  • Top performances that save time of the analyst that can spend energy in his real work
  • Excellent ETL, agnostic (able to extrapolate data from many DB)
  • Strong capabilities of the data model
  • Continuous innovation
  • Solid platform to address projects of business process reengineering
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  • Much more efficiency and control in the final reports.
  • Better budget earnings.
  • We also have the best supervision of the entire process of the company's work, which makes the result clear and effective.
  • We can now see with more certainty all the areas that are underperforming and thus look for solutions.
  • Mining of existing data is available in any application.
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Cons
  • We had to build a custom dashboard for tracking value realization, as the transformation center was minimal in scope. For a very value-focused company, this area can be improved, which would be incredibly beneficial.
  • The current licensing model sometimes limits the ambitious value goals, as we can't experiment with building analyses in different areas without a long-term license for that process.
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  • It is not software with good scalability, I do not see improvements in its very advanced constants in its updates.
  • The central structure of this tool has made it difficult to use.
  • Everything works as it should when it is implemented for the development of new projects.
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Likelihood to Renew
We have been able to leverage Celonis [greatly] because of the commitment and support we receive from our data scientist. I strongly believe that we would not be able to accomplish this without her assistance. Moreover, when we escalate matters, the product development is engaged and commits resources to make sure our initiatives/business cases are supported.
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I think it is the best process mining software that can currently exist, others are similar, but do not meet our expectations, we will use it for a long time, it is a system that makes us productive with minimal manual effort, the quality of the results they are amazing.
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Usability
It is a great tool but also requires a lot of work to get it into a useable fashion. Part of this is on our end as we don't have the dedicated analyst function yet to really become self-sufficient with Celonis. It also uncovers a lot of data issues or at the very least, multiple rounds of development and data validation are required before getting to a position where the business users feel comfortable with the data being reflected. This is fairly normal with any data-related development effort and perhaps not unique to Celonis.
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The initial integration/configuration is complex and hence takes time. Once integrated it is very easy and nice to use. We can have the analytics with a very user-friendly dashboard. It provides detailed information which helps in finding causes and hence in improvement. I would say it is a very nice and user-friendly tool.
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Support Rating
We submit tickets to Celonis through product support. No assistance is generally provided, have to wait and the ticket is then escalated to product support in Germany. Many times we submit the ticket and the support desk asks us the same questions back where they should already have this information.
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The customer support team has held our hand in digital transformation journey and provided the best guidance and tools. When contacted they are always ready with effective solution of the raised issue. The team visits the company regularly to audit performance of the application and provide necessary updates. They provides awareness and business risks that might arise from various business engagements and expected risks.
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Implementation Rating
Celonis has a lot of tools to support the implementation.
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No answers on this topic
Alternatives Considered
The major reason to choose Celonis is that it has enhanced decision-making in filtering the candidates. The frontend designer has nice graphics and has well-designed self-service. I particularly enjoy the visual editor, which allows you to create complicated PQL without having to write any code, as well as the numerous filtering choices, including process mining options.
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ibm is more practical than Celonis and ui path process mining because ibm effectively optimized our operation and its Accelerate productivity and less time and reduce error and due to AI its more easier than both. i personally found IBM most trusted and secure and its advance technology makes it morden.
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Return on Investment
  • The previous IFRS 9 calculation method was reaching its end of life—Celonis is a direct replacement for us.
  • When rebuilding our logic from the old system to the new, it gave us a much-needed opportunity to revamp and standardise company codes and, in some cases, even pick up some errors.
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  • It provides a great workflow, because it optimizes our processes, since it has adequate artificial intelligence that allows early detection and solution of problems, the acquisition cost is high, but with very promising and easy-to-use functions.
  • Obtaining data information is ideal, since it is an automatic process, it is intuitive and you always get a good productivity, the data analysis is very detailed.
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ScreenShots

IBM Process Mining Screenshots

Screenshot of visualizations that provide analysis on process performance and the associated times and costs, used to automatically discover processes.Screenshot of a visualization that helps locate the best process performance in lead time and costs related to both standard and customized KPIs of running processes to understand where automation will make the biggest impact.Screenshot of analytics that compare a discovered process with a reference process model to locate deviations and their costs, frequency and root cause for targeted fixes.Screenshot of RPA Candidates, that recommends the activities to automated based on ROI and the desired automation level.Screenshot of a simulation comparing as-is and what-if processes to calculate ROI of automation initiatives.