IBM Maximo Application Suite vs. ServiceNow IT Asset Management

I would recommend Maximo to organizations with the patience and budget for long-term returns. It is not an easy platform to learn at first, but if you invest the time, it pays you back tenfold. It is not for people looking for a simple solution; this is a tool built for serious asset management.

Incentivized

As I have used it as a ticketing tool, so it has an ability to integrate very well with other softwares to help make co ordination in your work much easier. Whenever, I used to get a scenario from end user regarding an issue via chat, the service now window would pop up immediately as it was integrated.

Incentivized

• Extensive asset tracking and management. IBM Maximo is extremely capable of handling all sorts of assets so you can track every detail and part of the lifecycle of an asset inside an organization.
• Highly customizable. If the broad array of possibilities inside IBM Maximo still isn't suited for your specific application, it is possible to customize it to a very high degree so it can fit the needs of your organization.
• Preventive maintenance and services. With IBM Maximo, it is possible to schedule all sorts of preventive maintenance for your equipment, maximizing the uptime of your systems and machinery and minimizing unforeseen events.

Incentivized

• Single place portal for employees and IT for assets assigned
• Track the requests raised by employees and manage the historical record for reference

Incentivized

• IBM Control Desk support is not the best, and if it is present, its assistance is minimal.
• The importance of documentation is something that IBM Control Desk has also slightly ignored, and it facilitates learning.
• Conservative in integrating with some other extensions or software.

Incentivized

• One quick thing is integration to reporting platforms like MS Power BI
• License levels because a normal user with an ITIL license cannot schedule reports..need another license there
• Easy way to track SLA for incident Management

Incentivized

IBM MAS is the leader in the EAM space. They continue to evolve with the newest technology to stay on the forefront of cutting edge asset management. Their continued international growth and market share demonstrate the effectiveness of the product, its ease of use, and the return on investment of new functionalities.

Incentivized

The IBM Maximo Application Suite is well known for inventory management solutions. This solution is in use by many corporations but mostly I have seen its use in Ports, defense and aerospace industries. Some of the benefits are 1. asset tracking is amazing 2. Maintenance cost is less 3. Reduced inspection costs 4. Less downtime 5. It allows customization 6 Simplify data management 7. Highly adaptable

Incentivized

On overall look, ServiceNow IT Asset Management works amazingly well and it is easy to use for beginners. It is a great tool for all types of companies and with customisation and integration options, ServiceNow IT Asset Management becomes a giant. There are few scope of improvements which when done, will level this tool up.

Incentivized

Depends on DB tuning, Query builds etc

Incentivized

I have regularly contacted IBM Support to report issues and raise requests for issues we face during project implementations. The response from them has overall been good and to the point, and they get back to us within a day or 2 and guide us through the process of fixing it or providing an interim fix of the product

Incentivized

As expected, good content and instructions

Incentivized

Implementation of IBM MAS as a service provider has been easy. The functionality in the OEM space has been the best of its class with all related modules and application subject to maintenance

Incentivized

SAP Plant Manager. We’re working a lot in critical infrastructure, so in Europe it’s not allowed by law to put asset data in the cloud, especially when it’s connected to geolocation. SAP is moving to the cloud, and IT is a cloud-only solution. So that’s the advantage of Maximo, and that’s why we’re sticking with it.

Incentivized

ServiceNow integrates seamlessly with Amazon Connect and Zoom Phone, letting agents instantly view user devices, assigned software, and asset history during calls. We selected ServiceNOW ITAM for better agent productivity, cost savings.

Incentivized

Cognos on its own is a great BI tool, but integration with Maximo is complex and could be better

Incentivized

• A Significant improvement in Tracking and Managing Assets with a History of PM Work Orders, Asset transfers, and maintenance costs linked to procurement and inventory usage
• Record accurate labor work hours with proper people management while not missing any schedules and appointments
• With the Cost Management and Budgeting application, it has allowed budget controllers to make timely and proper decisions in preparing budgets, booking costs, track commitments and over commitments, and make deliverable forecasts

Incentivized

• ServiceNow had a positive impact on our firms resource management as it's a one stop solution.
• It made sure that we did not move to an alternative because of it's extensive features
• Licensing cost can get better but overall it is worth the returns we get.

Incentivized