TrustRadius: an HG Insights company

IBM Maximo Application Suite vs. ServiceNow IT Asset Management

Save this comparison

Save this comparison

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    IBM Maximo Application Suite

    Score8.4 out of 10
    N/AIBM Maximo Application Suite is an enterprise asset management (EAM) platform.N/A

    ServiceNow IT Asset Management

    Score8.1 out of 10
    N/AITSM / ITOM specialist ServiceNow launched its software asset management solution in 2017. Built on the Now Platform, the ServiceNow IT Asset Management bundle, which includes the CMDB module also as well as the relatively new SAM module, allows users to manage software licenses and hardware assets with IT workflows and lifecycle visibility. This bundle presents a solution to users not using the ServiceNow ITSM bundle.N/A
    Pricing
    IBM Maximo Application SuiteServiceNow IT Asset Management
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    IBM Maximo Application SuiteServiceNow IT Asset Management
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    IBM Maximo Application SuiteServiceNow IT Asset Management
    Considered Both Products
    IBM
    No answer on this topic
    ServiceNow
    No answer on this topic
    Key User Insights
    Would buy again
    91%
    Would buy again
    32 Answers
    94%
    Would buy again
    15 Answers
    Delivers good value for the price
    88%
    Delivers good value for the price
    28 Answers
    92%
    Delivers good value for the price
    12 Answers
    Happy with the feature set
    94%
    Happy with the feature set
    33 Answers
    94%
    Happy with the feature set
    15 Answers
    Lived up to sales and marketing promises
    89%
    Lived up to sales and marketing promises
    25 Answers
    100%
    Lived up to sales and marketing promises
    9 Answers
    Implementation went as expected
    84%
    Implementation went as expected
    27 Answers
    100%
    Implementation went as expected
    10 Answers
    Features
    IBM Maximo Application SuiteServiceNow IT Asset Management
    IT Asset Management
    Comparison of IT Asset Management features of IBM Maximo Application Suite and ServiceNow IT Asset Management
    Feature
    IBM Maximo Application Suite
    -
    Ratings
    ServiceNow IT Asset Management
    7.8
    18 Ratings
    1% below category average
    Software and hardware inventory tracking00 Ratings8.018 Ratings
    License management00 Ratings8.016 Ratings
    Asset lifecycle monitoring00 Ratings8.017 Ratings
    Contract management00 Ratings8.016 Ratings
    Asset relationship management00 Ratings7.017 Ratings
    Best Alternatives
    IBM Maximo Application SuiteServiceNow IT Asset Management
    Small Businesses
    No answers on this topic
    No answers on this topic
    Medium-sized Companies
    No answers on this topic
    KACE Asset Management Appliance
    Score7.4 out of 10
    Enterprises
    No answers on this topic
    Ivanti Neurons for ITAM
    Score6.6 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    IBM Maximo Application SuiteServiceNow IT Asset Management
    Likelihood to Recommend
    7.7
    (45 ratings)
    8.0
    (19 ratings)
    Likelihood to Renew
    8.0
    (5 ratings)
    -
    (0 ratings)
    Usability
    7.9
    (5 ratings)
    8.0
    (1 ratings)
    Support Rating
    7.2
    (4 ratings)
    -
    (0 ratings)
    Implementation Rating
    7.3
    (3 ratings)
    -
    (0 ratings)
    User Testimonials
    IBM Maximo Application SuiteServiceNow IT Asset Management
    Likelihood to Recommend
    IBM
    It’s really good for organizing all your assets and managing your field technician teams. The new features, like the assistant and remote assistant, are also really good. On the other side, for the second part of the question, what’s less appropriate, for example, for network scanning, there used to be a part of the product that handled natural discovery. Now IBM has discontinued that, so we have to use two different products now to scan the IT environment, which is not so efficient, I would say.
    Incentivized
    Read full review
    ServiceNow
    As I have used it as a ticketing tool, so it has an ability to integrate very well with other softwares to help make co ordination in your work much easier. Whenever, I used to get a scenario from end user regarding an issue via chat, the service now window would pop up immediately as it was integrated.
    Incentivized
    Read full review
    Pros
    IBM
    • Delivers Out-of-Box solutions for various industries without the need for customization and configuration
    • Modules and Applications are well developed and linked in an orderly way, with proper documentation and help guides that allow end users to start using the system with ease
    • Powerful Work Management, Contracts, Inventory, and Purchasing applications and features that are a better match to other ERP applications today
    Incentivized
    Read full review
    ServiceNow
    • Single place portal for employees and IT for assets assigned
    • Track the requests raised by employees and manage the historical record for reference
    Incentivized
    Read full review
    Cons
    IBM
    • The interface is not friendly, and it took a lot of time for our team to get comfortable with it.
    • Sometimes updates can led to unexpected lag and downtime.
    • It has many useful modules and features, but it is not well known, and I only recently found it after I was actively searching for it.
    Incentivized
    Read full review
    ServiceNow
    • The ITAM dashboards and forms can feel overwhelming for agents or managers who don’t use the system every day.
    • While the reporting tools are robust. building custom, dynamic reports still requires a decent understanding of the ServiceNow Platform.
    Incentivized
    Read full review
    Likelihood to Renew
    IBM
    IBM Maximo Application Suite has provided a solution to our desire to consolidate the multiple applications serving the layers of the Procurement process we has been accustomed to using. By consolidating applications, licensing and software costs are reduced, and the overall headcount to support the various applications was able to be minimized.
    Incentivized
    Read full review
    ServiceNow
    No answers on this topic
    Usability
    IBM
    The IBM Maximo Application Suite is well known for inventory management solutions. This solution is in use by many corporations but mostly I have seen its use in Ports, defense and aerospace industries. Some of the benefits are 1. asset tracking is amazing 2. Maintenance cost is less 3. Reduced inspection costs 4. Less downtime 5. It allows customization 6 Simplify data management 7. Highly adaptable
    Incentivized
    Read full review
    ServiceNow
    On overall look, ServiceNow IT Asset Management works amazingly well and it is easy to use for beginners. It is a great tool for all types of companies and with customisation and integration options, ServiceNow IT Asset Management becomes a giant. There are few scope of improvements which when done, will level this tool up.
    Incentivized
    Read full review
    Performance
    IBM
    Depends on DB tuning, Query builds etc
    Incentivized
    Read full review
    ServiceNow
    No answers on this topic
    Support Rating
    IBM
    I have regularly contacted IBM Support to report issues and raise requests for issues we face during project implementations. The response from them has overall been good and to the point, and they get back to us within a day or 2 and guide us through the process of fixing it or providing an interim fix of the product
    Incentivized
    Read full review
    ServiceNow
    No answers on this topic
    In-Person Training
    IBM
    As expected, good content and instructions
    Incentivized
    Read full review
    ServiceNow
    No answers on this topic
    Implementation Rating
    IBM
    Implementation of IBM MAS as a service provider has been easy. The functionality in the OEM space has been the best of its class with all related modules and application subject to maintenance
    Incentivized
    Read full review
    ServiceNow
    No answers on this topic
    Alternatives Considered
    IBM
    As a computerized maintenance management system i do not have experience of any other system. The only experience I have is for Maximo and it works excellent for me. I am using many modules available in Maximo and all of these modules are almost fulfilling all of my business needs.
    Incentivized
    Read full review
    ServiceNow
    Remedy for one was a tool to be installed on my computer whereas ServiceNow is a web-based tool and is available to use everywhere since it's a SaaS offering. Next is reporting which you have to use formulas in remedy but you have that good UI for easy report creation
    Incentivized
    Read full review
    Scalability
    IBM
    Cognos on its own is a great BI tool, but integration with Maximo is complex and could be better
    Incentivized
    Read full review
    ServiceNow
    No answers on this topic
    Return on Investment
    IBM
    • Being the core business of my organization, IBM Maximo had a complete ROI for our objectives. We are able to successfully maintain and offer multiple solutions based on our interaction with Maximo.
    • Based on our contracts, we are able to provide a great partnership with IBM thru Maximo and it's tools.
    • We are able to maintain our business with steady market growth based mainly on our offer of the IBM Maximo in various layers.
    Incentivized
    Read full review
    ServiceNow
    • By tracking license usage, we’ve been able to reallocate unused licenses instead of purchasing new ones, saving thousands annually.
    • With the integration to Amazon Connect and Zoom Phone, agents can instantly view user assets during calls, which has reduced average resolution time and improved customer satisfaction scores.
    Incentivized
    Read full review
    ScreenShots