IBM Maximo Real Estate and Facilities (formerly Tririga) is an integrated workplace management system (IWMS) supporting facilities management, real estate portfolio management, space management, and environmental / energy management.
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Robin
Score 9.4 out of 10
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Robin helps companies simplify workplace management with software for desk and room booking, in-office scheduling, visitor management and analytics to support decision making.
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Pricing
IBM Maximo Real Estate and Facilities
Robin
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
IBM Maximo Real Estate and Facilities
Robin
Free Trial
No
Yes
Free/Freemium Version
No
No
Premium Consulting/Integration Services
No
No
Entry-level Setup Fee
No setup fee
No setup fee
Additional Details
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Primary solution (Desk and Room Booking) includes 25 user licenses. Additional user licenses and add-ons are available for purchase. Add-ons: Visitor Management, Advanced Analytics, Priority Support, and Advanced Authentication and Security Integrations.
Tririga is well suited for companies who want to manage space, projects, and work. It could use some updating in the area of streamling the pop up boxes. In order to get into an area, it could take as many as 5 + areas to get to it, which makes things time consuming.
Robin is my benchmark for room displays. It effectively does what it is meant to do without additional fluff. The default theme is more than you'll ever really need, but customization is available. I just really wish there was a simpler way to remove check-in requirements for events. I would always recommend them first for most situations, but my company has a special use case that Robin, or any other competitors for that matter, have not been able to achieve yet.
The integration to GSuite calendars is fantastic. Very simple and straightforward.
The ability to customize the interface a very nice feature to have in Robin, as it offers you to allow the UI to reflect the vibe/brand of your company, and not force its own brand on you.
In order to get into the back end and manage spaces, there are too many "clicks" and pop up boxes to get to the area that is needed, which causes delays and confusions.
It can be a bit slow when processing requests, pulling up maps.
Trigia holds a lot of information, which is good but it could be easier to get to at times.
Cancelling out my reservation for the room if I miss the mark on check in.
Not sure if it's a bug, but sometimes I have to repeat my reservation if I don't get it confirmed or have a notification of confirmation the first time.
I give it this rating because it has more than one way to get to most forms but it can be hard to navigate if you don't know the terms TRIRIGA uses. Also being a new developer can bring up issues with not knowing exactly where certain things are found. The documentation doesn't help too much sometimes since the TRIRIGA community is pretty small.
Robin's UI is very well designed and modern which makes it a pleasure to use. Personally this a big factor for me enjoying a product and so I'm always happy to use Robin - moreover as a relatively new user the UI was quite quick to pick-up, whether that be using the online system or the Display app for rooms around the office.
In the almost 7 months I have been working on my current project there has been exactly one unplanned outage. This was in the QA environment during data migration and was caused by a workflow that was circular and self referencing which caused the processing JAVA memory to spike, not resolve and then crash the server.
TRIRIGA does a good job of this, being a server based web application it is like other web based systems so it's not as fast as a client server application or a local system but it is very consistent across locations and for different roles and employees. This does allow consistent use no matter where people are located. It also does a fair job of notifying the user when it is loading with the spinning circle or hour glass. The reports can get fairly complex but native TRIRIGA reports perform well even when they are complex. They can be a little slow if they are fetching 100's of 1000's of rows but this doesn't take more than 10 or so seconds. I have yet to write a native report that takes more than 20 seconds and that 20 second report is getting data from 4 BO's and nets over 130K rows.
The process does seem to take some time and has to go through a preset escalation process. IBM does a good job of communicating through the process, it just seems to take it's natural course.
I have rarely had to contact customer support, but when I have, they have provided quick answers to solve the problem I was having. The software is pretty easy to use and not too buggy, so I really haven't had the occasion to contact them needing support. And no users have ever had issues.
N/A - Our parent company decided on implementing Robin above all other alternative applications, and I am personably unaware of any alternatives. And though there are some minor changes I may suggest, the integration and simplicity of Robin makes me wonder if there could be a better alternative, regardless.
TRIRIGA can be split into many servers and is easily scaled over multiple environments. TRIRIGA is also capable of being implemented on multiple operating systems and a wide range of environments with different database management systems. This makes it easy for clients to choose since they can choose vendors they have previous relationships with or are required to use for various reasons.
TRIRIGA has provided the client with the capability to correct deficiencies in the legacy software and to provide excellent reporting to give management the tools needed to make better informed decisions regarding their company.
Negatively it has been a very big draw on resources to implement because the client is trying to implement 5 modules in a 15 month period.
Another positive thing TRIRIGA has provided is it has broken objects into separate items that can each be audited. For example the legacy software only tracked one budget amount and if that was changed the system didn't say who or what was changed. TRIRIGA gives a break down of what line item is changed, who did it, and when. Properties can be changed to track what the pre-change and post-change data was. This is a great feature for auditing purposes.
