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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    IBM Event Automation

    N/AN/AIBM Event Automation enables businesses to accelerate their event-driven efforts. The event streams, event endpoint management and event processing capabilities help lay the foundation of an event-driven architecture for unlocking the value of events.N/A

    PagerDuty

    Score8.6 out of 10
    N/APagerDuty is an IT alert and incident management application from the company of the same name in San Francisco.

    $25

    per month per user

    Pricing
    IBM Event AutomationPagerDuty
    Editions & Modules
    No answers on this topic
    Professional
    $25
    per month per user
    Business
    $49
    per month per user
    Enterprise
    Contact Sales
    Offerings
    Pricing Offerings
    IBM Event AutomationPagerDuty
    Free Trial
    NoYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsDiscount available for annual pricing.
    More Pricing Information
    Community Pulse
    IBM Event AutomationPagerDuty
    Considered Both Products
    IBM
    No answer on this topic
    PagerDuty
    No answer on this topic
    Key User Insights
    Would buy again
    92%
    Would buy again
    11 Answers
    98%
    Would buy again
    128 Answers
    Delivers good value for the price
    100%
    Delivers good value for the price
    12 Answers
    98%
    Delivers good value for the price
    105 Answers
    Happy with the feature set
    100%
    Happy with the feature set
    12 Answers
    95%
    Happy with the feature set
    123 Answers
    Lived up to sales and marketing promises
    100%
    Lived up to sales and marketing promises
    6 Answers
    99%
    Lived up to sales and marketing promises
    75 Answers
    Implementation went as expected
    89%
    Implementation went as expected
    8 Answers
    97%
    Implementation went as expected
    90 Answers
    User Ratings
    IBM Event AutomationPagerDuty
    Likelihood to Recommend
    -
    (0 ratings)
    9.2
    (141 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    8.8
    (6 ratings)
    Usability
    -
    (0 ratings)
    7.3
    (4 ratings)
    Support Rating
    -
    (0 ratings)
    9.0
    (85 ratings)
    Implementation Rating
    -
    (0 ratings)
    8.2
    (2 ratings)
    User Testimonials
    IBM Event AutomationPagerDuty
    Likelihood to Recommend
    IBM
    IBM Event Streams is well suited for companies developing event driven Microservices. One of the biggest challenger with microservices is that your data gets distributed into little silos - event streaming (or better known as event sourcing) allows you to get a central source of truth in your event store. We are taking this approach with IBM Event Streams and it is well suited for building an event streaming / sourcing architecture.
    Incentivized
    Read full review
    PagerDuty
    I think PagerDuty works great for medical practices. I have used other platforms through other companies, and PagerDuty is by far the best platform. It is because of the different features it has to communicate to other staff members how the call is being handled. It is easy to learn how to use.
    Incentivized
    Read full review
    Pros
    IBM
    • It is adaptive and helps us create more engaging experiences on our platforms.
    • The Key metrics dashboard is rich with insights.
    Incentivized
    Read full review
    PagerDuty
    • Alerting notifications is its best attribute; it will continue to make contact until the alert is acknowledged by a user.
    • The calendar view provides valuable information regarding who is on call by the team and their full contact information.
    • The application also lets you initiate a tech bridge meeting instantly and notifies all on-call users.
    Incentivized
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    Cons
    IBM
    • Provide Capabilities to connect the Event Streams via REST Proxy.
    • Schema Registry to handle Avro Formats.
    • Provide Kafka Connect Sink & Source Connectors.
    Incentivized
    Read full review
    PagerDuty
    • When getting a phone call, PagerDuty doesn't seem to allow acknowledgments of alerts through the phone, which it says it does. I constantly receive a message that it was updated by another person - when in reality, it wasn't.
    • Smarter notifications. If an alert was snoozed for a time, when it comes back, it sends out another alert. It should, I think, send a message asking if the alert is still an issue and give the option to close.
    • Make schedule changes more intuitive.
    • One button to acknowledge and close an alert.
    Incentivized
    Read full review
    Likelihood to Renew
    IBM
    No answers on this topic
    PagerDuty
    They have been rock solid for us thus far and are not very expensive and to be honest no time to evaluate other software at this point.
    Incentivized
    Read full review
    Usability
    IBM
    The product was very user friendly and extremely easy to get started with. The documentation is excellent and the free tier makes it very easy to get started with without having to make deep or long term financial commitments.
    Incentivized
    Read full review
    PagerDuty
    The UI is more complex than I would like. Part of the challenge is that most users use PagerDuty infrequently; I don't remember how I changed a policy last time. Another part of the challenge is that some users expect alerting to be a trivial feature, and are reluctant to invest any time in reading the documentation.
    Incentivized
    Read full review
    Support Rating
    IBM
    I met with the support team and they have deep technical and development understanding of the needs and the problems which IBM Event Streams addresses. If you are looking for a product backed by a highly technical support team then IBM Event Streams is probably the best choice. I was specifically impressed by the level of technical understanding my support team demonstrated.
    Incentivized
    Read full review
    PagerDuty
    PagerDuty is reliable and easy to set up. It gives an effective way to notify the team about critical incidents which results in a faster turnaround time on issues. users can customize their alerts rules based on their preferences. Overall it's effective and easy to use which adds great business value.
    Incentivized
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    Implementation Rating
    IBM
    No answers on this topic
    PagerDuty
    When I setup notifications to PD thru the Python API I was impressed with the ease with which I could set up the software/service.
    Incentivized
    Read full review
    Alternatives Considered
    IBM
    In Event Streams, applications send data by creating a message and sending it to a topic. To receive messages, applications subscribe to a topic. High availability and reliability. Event Streams offers a highly available and reliable Apache Kafka service running on IBM Cloud. Event Streams. Event Streams stores three replicas of your data to ensure the highest level of resilience across three availability zones.
    Incentivized
    Read full review
    PagerDuty
    I have not use the 2 technologies for as long as I have used PagerDuty but in my opinion PagerDuty makes things a lot easier. The other tools got the job done and got alerts out but PagerDuty just seemed to make the setup for on-call alert schedules and integrations easier than the others. This isn't to say the others are difficult, just that PagerDuty was slightly better. I also have noticed that more tools have options to integrate to PagerDuty over the other tools.
    Incentivized
    Read full review
    Return on Investment
    IBM
    • In using downstreams, the minimal features and the rate of releases were slow, makes us feel that there's no upgrades and other than that there's poor marketing of the product.
    • The adoption around the service is low, requires focused marketing.
    • Lack of visibility into topic depth , Monitoring capabilities
    Incentivized
    Read full review
    PagerDuty
    • Allow our service to be available 24/7 with minimal downtime, improving customer experience
    • Monitor incidents and allow us to customize/schedule alert notifications, making engineers' jobs easier and preventing turnover
    • Prevent SEVs that could deteriorate, bring down our service, and cost us millions of dollars from loss in bookings
    Incentivized
    Read full review
    ScreenShots

    PagerDuty Screenshots

    Screenshot of Similar Incidents [Apple iPad], Open Incidents [iPhone 8], On-Call Schedule Menu [Apple Watch])Screenshot of the Machine Learning with Technical Service Dependencies, used to better understand related incidents.Screenshot of a glimpse of service health and team performance via PagerDuty’s Intelligent Dashboards.