IBM Event Automation enables businesses to accelerate their event-driven efforts. The event streams, event endpoint management and event processing capabilities help lay the foundation of an event-driven architecture for unlocking the value of events.
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PagerDuty
Score 8.6 out of 10
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PagerDuty is an IT alert and incident management application from the company of the same name in San Francisco.
IBM Event Streams is well suited for companies developing event driven Microservices. One of the biggest challenger with microservices is that your data gets distributed into little silos - event streaming (or better known as event sourcing) allows you to get a central source of truth in your event store. We are taking this approach with IBM Event Streams and it is well suited for building an event streaming / sourcing architecture.
I've used ICM in the past which has been a very Microsoft product with everything thrown into a blender. So, PD implementation is a breath of fresh air with focused pages to achieve the end goal. If the goal is to collaborate on issues across the organization, PD might not be the best solution but within specific teams, PD excels at it.
When getting a phone call, PagerDuty doesn't seem to allow acknowledgments of alerts through the phone, which it says it does. I constantly receive a message that it was updated by another person - when in reality, it wasn't.
Smarter notifications. If an alert was snoozed for a time, when it comes back, it sends out another alert. It should, I think, send a message asking if the alert is still an issue and give the option to close.
The product was very user friendly and extremely easy to get started with. The documentation is excellent and the free tier makes it very easy to get started with without having to make deep or long term financial commitments.
As I've been using this app for the last 3 years, I would like to see a few additions, like exposing the "create slack channel" option from the mobile app, rather than just from the PD website from the specific incident
I met with the support team and they have deep technical and development understanding of the needs and the problems which IBM Event Streams addresses. If you are looking for a product backed by a highly technical support team then IBM Event Streams is probably the best choice. I was specifically impressed by the level of technical understanding my support team demonstrated.
PagerDuty is reliable and easy to set up. It gives an effective way to notify the team about critical incidents which results in a faster turnaround time on issues. users can customize their alerts rules based on their preferences. Overall it's effective and easy to use which adds great business value.
We are still in the evaluation process. To enable an event streaming platform for enterprise, IBM Event Streams is a strong candidate due to the ease of use and setup in the cloud. There are many capabilities we are trying to understand to see if IBM Event Streams is the right fit for our needs. I would rate its platform behind Confluent Cloud.
There were more features and more ways to contact the provider. Ring Central would send out a call. I don't remember sending an email or text when I was paged. It seemed it was only an app on my phone and not located on my computer, where I could access it when I was working on the computer.
In using downstreams, the minimal features and the rate of releases were slow, makes us feel that there's no upgrades and other than that there's poor marketing of the product.
The adoption around the service is low, requires focused marketing.
Lack of visibility into topic depth , Monitoring capabilities
![Screenshot of Similar Incidents [Apple iPad], Open Incidents [iPhone 8], On-Call Schedule Menu [Apple Watch])](https://media.trustradius.com/product-screenshots/kf/M5/L6SIK3HGD31M.png)
